We had been having issues with 6 windows and a patio door that had been installed at various times over the last 30 years. There was some fogging, some condensation, and the door was not sliding well any more. We got a very helpful visit from Jim to discuss our needs and options. With good recommendations from a friend and reviews on HomeStars, we signed a contract. Zoran and his crew member came out on the appointed day -- a cold and windy one in December. They worked non-stop throughout the day to ensure that the house temperature stayed reasonable. I had expected that I would have to do some repainting inside due to the need to get at the window frames in order to remove them. Not only was there no need to repaint any new wood, there was not even one scratch on any of the old painted surfaces. Zoran found a rotted sill under the old bedroom window. He pointed this out to me and then fearlessly worked on a ladder 2 stories up in the wind and cold to remove and replace the damaged part of the structure. Both gentlemen were amazing with the care and skill that they showed in removal, repair, installation, and the exterior capping. The cleanup that they did was exceptional as well. The quality of the windows is also something to behold. As an example, the patio door slides smoothly, effortlessly, and quietly (which gives our dog a head start on the squirrels in the yard). But what surprised my wife and myself most is that the interior glass is at room temperature with no condensation whatsoever even on the coldest days this December. We like to keep the humidity up a bit in our house and the windows are far superior to anything else we have in our home. I can't say enough about dealing with all the people at Platinum. I recommend them most highly. They are now the go-to window company for everyone in our family.
- Company Response
Hello Dan and thank you for the great review. As you have experienced we work hard to maintain the highest level of service possible and reading review such as yours give us great pleasure that our hard efforts are acknowledged. I personal thank you for your business and I'm happy to hear that your dog has a head start on the squirrels. Thank you once again.
Gus George - Platinum