In mid-December we had a major failure in our roof with water cascading down a bedroom wall during a heavy rain. We called Better Contracting Services, did some research on roofing, and were able to get a major repair to rotting roof boards and a new roofing system installed before Christmas. We were very pleased to be rescued during our time of need and are very happy with our new roof. However, there were a couple of concerns that we had. The holidays intervened and unfortunately we had serious family issues to deal with for the next few months. In late April I contacted Mike at Better Contracting Services and explained our issues to him. He could not have been more open to our concerns even though much time had passed since the job had been done. His approach was "What can we do to address your concerns and make you a satisfied customer?" His offer was too generous for the issues that we had. So we settled for some things being done which addressed our concerns with a little extra service and product thrown in at Mike's suggestion. Despite all the rain we had this spring, Better Contracting Services kept my job at the top of their list. Rob came out today and spent the morning making things right. He was conscientious and diligent through the heat and humidity. Like all the staff at Better Contracting Services, Rob is representative of the professional, courteous, and respectful approach that makes this company stand out. We are very happy with the performance and security of our new roof over the past 6 months. We are also pleased with the new look it has given to our house. This is our second job with Better Contracting Services. We consider them as one of our partners in maintaining our home.