AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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90%

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Reviews by rating (past 12 months)
Best of 2020 winner 8 timesBest of 2020winner 8 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for AtlasCare

Average customer rating:
9.6 10 (2098 reviews)

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Harvey Bloomfield in Mississauga
Harvey Bloomfield in Mississauga
17 reviews Mississauga, ON
10/10

Annual Service Contract

There do a complete check up of the system for any issues install filters we supplied,Check the furnace workings and came on time on the appointed day
Excellent Service with no issues

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Company Response

Hi Harvey. Thank you so much for the fantastic review of AtlasCare and our service technician who did the tune-up on your furnace. Respecting your home and your time is very important to us at AtlasCare. Thank you for your loyalty to us over the years. It means a lot.

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent service

I have used Atlas Care for almost 30 years to service and maintain furnaces in my homes in Toronto. I have always received excellent service, including the one time that an old furnace stopped working during a cold snap. The technicians that do the semi-yearly tune ups are knowledgeable and efficient. Recently, Atlas installed a new Lennox furnace and air conditioner. The experience was excellent from the quotation process through to the install process. Everyone I dealt with at Atlas, from the sales person to the installation technicians were good at their jobs.

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Company Response

WOW! Thank you so much for being such a loyal customer to AtlasCare and our team for over 30 years. All of us at AtlasCare are extremely grateful. Furnace and air conditioner annual tune-ups are so important to ensuring the HVAC equipment is running safely and efficiently. Thank you so much for this wonderful review.

Stuart in Toronto
Stuart in Toronto
5 reviews Toronto, ON
10/10

Water Heater Replacement

My hot water tank broke Saturday night and my experience with Atlas Care couldn't have been any better. I called their emergency line late at night and chatted with their on-call technician (Garrett? Gerard?) who, after sharing videos of the issue, was able to diagnose the problem and the need for a full replacement. He talked me through all the safety precautions I should take over night to isolate the problem and make sure that the heater was stable overnight so it could be investigated the next day.

The next day, Abdel visted our home to do an on-site visit to review of our broken water heater and walk us through our options for replacement. He was patient with all of our questions and even worked on the weekend to confirm the replacement water heater would be installed first thing Monday morning. My experince with Adbel was much better than my experience with other providers who would only give me quotes over the phone and couldn't quote the cost of the job until they finished the work.

On the install day, Abdel came by early in the morning just as the installers arrived to make sure the day went smoothly. He was always available for a call or text message to answer any questions.

On the day of, the installers (Mike and Mike) were amazing. They were on time, polite, answered all of my questions, and did terrific work. They finished on time, cleaned up afterwards and before leaving they spent time walking me through the system and work they completed.

Overall, the experience was amazing and I couldn't be happier with the end result.

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Company Response

Hi Stuart. WOW! What an incredible review of AtlasCare and our team regarding the need to have your hot water heater replaced. All of us at AtlasCare want to ensure that every interaction you have with any of us is always an exceptional one. Abdel is truly an expert in everything hot water heater related. He is passionate about ensuring the needs of our customers are well taken care of, and then some. Mike and Mike are expert installers who also take great pride in their work. Stuart, thank you so much for the 10-star review of AtlasCare and our team. AtlasCare, always there when you need us.

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement of furnace and water heater

From start to finish, the process with Atlas was smooth. We thought replacing our 20-year-old furnace and water heater would be arduous and costly. It was neither. The whole job was done in two days, and for less than we expected. And the technicians were able to re-route the pipes without cutting open our basement ceiling. Our house is now toasty warm, and our baths and showers nice and hot. Thank you, Atlas!

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Company Response

WOW! Thank you so much for the fantastic review of AtlasCare and our Team. It is a real pleasure for us to be invited into your home to help restore the comfortable environment you should have day and night. Our Home Comfort Specialists and installers take great pride in diagnosing the problem and providing solutions that our customers can choose from. We really appreciate your business. AtlasCare, always there when you need us.

Joanne in Toronto
Joanne in Toronto
0 reviews Toronto, ON
10/10

Furnace maintenance

Thank you to Atlas cares. They showed up on time, told me who was coming and the technician was very knowledgable regarding any questions I had and the status of my furnace system in general. I'm still happy that I chose to buy a furnace from them years ago. Their service is excellent and service is everything.

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Company Response

Hi Joanne. Thank you for the wonderful review of AtlasCare and our team members. We really appreciate so many years of loyalty to AtlasCare and our team members. Having an annual tune-up done on the furnace you purchased from AtlasCare years ago is as important as having regular oil changes done on your car. AtlasCare, always there when you need us.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace replacement

I was very happy with Atlascare service from start to finish. The sales person was very knowledgeable and professional. The installers did a great job installing the new furnace and left the area very clean. I would highly recommend atlascare to other homeowners.

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Company Response

Thank you for the exceptional review of AtlasCare and our team members. Replacing a furnace is a major investment and we're glad our Home Comfort Advisor was able to offer you solutions that worked for you. At AtlasCare we ensure that every interaction our customers have with any of our team members is always an exceptional one. We appreciate your recommendation to others very much.

Terri in Toronto
Terri in Toronto
0 reviews Brampton, ON
10/10

Furnace Replacement - surpassed my expectations

Highly recommend this company! Techs Phil and Nick who attended my home for new furnace install were extremely professional in appearance and manners. Found them to be thoroughly knowledgeable. Discussed areas of concern and viable options were provided. Answered my many questions in a patient and thoughtful manner. Prepared and cleaned up areas they worked in. Goodman product installed and so far I'm very pleased!

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Company Response

Hi Terri. Welcome to the AtlasCare family. Thank you for the fantastic HomeStars review of AtlasCare and our team members, Phil and Nick. All AtlasCare installers,service technicians and plumbers take part in our continuous learning process to stay on top of the HVAC and plumbing industries. Our business is built on the relationships we build with our customers. AtlasCare strongly believes that all interactions a customer has with any of our team members should always be an exceptional one. Thank you for trusting us in your home.

Russell in Toronto
Russell in Toronto
1 review Toronto, ON
10/10

Furnace/ AC replacement

The full team were knowledgeable, patient, honest about time lines, easy to contact, professional and very pleasant to deal with. Highly recommend this company. They were also able to complete the work in a quick timeline.

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Company Response

Hi Russell. Thank you for choosing AtlasCare to replace your furnace and air conditioner. We really enjoyed working with you and offering a number of options for you to consider. AtlasCare understands that it's a big decision to make and we want to make it as easy as possible for you. All interactions with any of our AtlasCare team members will always be exceptional ones. AtlasCare has been in the HVAC business for 88 years and we pride ourselves on our in depth knowledge of the HVAC residential industry. AtlasCare, always there when you need us.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace

I had a leak in the condensate pump which caused water running to drain in my basement. Called and they sent a technician out right away. Technician explained everything to me and completed the work to my satisfaction.

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Company Response

Thank you for choosing AtlasCare to repair your furnace. We really appreciate you taking the time to write such a great review of AtlasCare and our team members. It's important to us that you know what the problem is, the solutions we can offer you and that the fix is completed. AtlasCare, always there when you need us.

JMMCGIFFIN in Mississauga
JMMCGIFFIN in Mississauga
0 reviews Oakville, ON
10/10

Replaced basement tap holdings, copper parts that hold taps

I would never consider any other company. The competent staff that this company has will always be my first words to someone looking for home care.
Kurt was considerate, competent and would be welcome into any home with his pleasant smile and consideration.

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Company Response

Wow! Thank you so much for this incredible review of AtlasCare and our plumber, Kurt. We take great pride ensuring all AtlasCare team members go through continuous training so we are always on top of what's new in the industry. We greatly appreciate your loyalty to AtlasCare and our staff.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

At AtlasCare, we treat our customers like family and respect your home as if it is our own.⁣

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

For over 85 years, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2019 Award (Toronto) ⁣
- Top Choice Air Conditioning and Heating Company of 2019 in the Greater Toronto Area ⁣
- 2019 Consumer Choice for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2018 Mississauga People's Choice Award ⁣
- 2018 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning or duct cleaning service in the Greater ⁣
Toronto Area.

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
ISO 9001-2008 certified, Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.