AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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95%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 8 timesBest of 2020winner 8 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for AtlasCare

Average customer rating:
9.6 10 (2206 reviews)

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Paul Middlestadt
Paul Middlestadt
0 reviews Toronto, ON
10/10

HVAC maintenance

Jamie was very professional and friendly. Helped me out with all of my queries.
Left us with a good sense of ease regarding the functionality and safety if our HVAC system. We'll definitely use AtlasCare again.

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Company Response

Hi Paul. Thank you for taking the time to write a HomeStars review for AtlasCare and our service technician, Jamie. All AtlasCare team members are committed to continuous learning which drives their technical excellence. AtlasCare, always there when you need us.

Peter in Kitchener
Peter in Kitchener
1 review Toronto, ON
10/10

New Furnace

The high efficiency Furnace installation and follow up service was done with the utmost courtesy,cleanliness and professionalism. The key to AtlasCare's success is it attention to detail and it its religious commitment to the highest quality service. I cannot recommend AtlastCare more highly.

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Company Response

Hi Peter. Thank you for the incredible HomeStars review of AtlasCare Heating, Cooling & Plumbing and our team. Purchasing a high-efficiency furnace is definitely a great investment. All our AtlasCare team members are committed to continuous learning to drive our technical excellence and deliver the highest quality servce. Thank you for the stellar review and your recommendation.

10/10

Duct Cleaning

The customer service and management at Atlas Care is exceptional. We cannot recommend them enough. The technicians and duct cleaning service exceeded expectations. They spent several hours cleaning all of our vents and duct work.

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Company Response

Hi Tessa. Thank you so much for the incredible HomeStars review of AtlasCare Heating, Cooling & Plumbing. Our duct cleaning specialists are dedicated to ensuring our customers' ducts are completely clean when the job is done. AtlasCare has been in the duct cleaning business over 25 years. We appreciate your business and your review.

Steve Pozgaj from Mississauga
Steve Pozgaj from Mississauga
4 reviews Mississauga, ON
9/10

New furnace, great success!

Most furnaces underpeform due to poor installation. Steven Deesho, lead installer, and Nicholas Pacheco did a FIRST RATE job - FIVE STARS. EXTREMELY clean and efficient install, including de-install of old unit, and re-run of all piping due to yet another ridiculous code change. (Sorry, but these codes all seem so frivolous and wasteful to me. And, yes, I understand the physics.) Very respectful of my environment, taking great pains to make sure nothing was impacted by their work. Five hours, start to finish, with cleanup. Top notch.

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Company Response

Hi Steve. Thank you so much for the HomeStars review of AtlasCare Heating, Cooling & Plumbing and our installers Steven Deesho and Nicholas Pacheco. All of us at Atlascare are thrilled to know you feel the installation of your new furnace and removing the old HVAC unit. It's important that we clean up after ourselves and leave your home as clean as when we arrived. Thank you for your confidence in AtlasCare.

daryl
daryl
2 reviews Oakville, ON
10/10

New furnace and A/C

I had an excellent experience with AtlasCare. They were true end to end professionals, starting with a warm and knowledgeable call centre, to the sales representative who provided a through in home inspection of our HVAC issues through to the final installation team. Our sales representative, Margaret, was very knowledgeable and took the time to explain the various options and did not try to upsell us at any point. I sincerely appreciated her honesty compared with other estimates we received and it was ultimately her that won us over! The installers were polite, thorough and went above and beyond to ensure our furnace was installed properly and they even thought through repositioning it in the basement to make the filters more easily accessible compared with the prior positioning. Overall, we felt like AtlasCare genuinely valued their customer and were working to build a long term relationship versus a single sale. We would absolutely recommend their services to others.

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Company Response

Hi Daryl, thank you for the incredible HomeStars review of AtlasCare and our team. Margaret is one of our exceptional Home Comfort Advisors who is very detailed and knowledgeable in HVAC. At AtlasCare we are all committed to delivering an exceptional experience to our customers no matter who you interact with. AtlasCare, always there when you need us.

Private User
Private User
Private User reviews Toronto, ON
1/10

Misdiagnose

I purchase a new hot water tank from AtlasCare last year with 5 year part warranty but this year it was not working properly I contact them to come and see what's the matter with it, they charge for diagnosing for which they said it will be free for 5 years but still I pay for it then accept changing its required part their technician was suggesting me to buy the other hot water tank I didn't respond them anything but I also contact other companies for their suggestion they send their technicians he replace the part and clear me all the fault regarding my hot water tank. very disappointed from AtlasCare company.

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Company Response

Thank you for providing us with your feedback. If you wouldn't mind emailing me your name, address and an email address to contact you at, I will investigate this right away and get back to you. This is not how AtlasCare conducts business so the sooner we can look into it, the better. My name is Melinda and you can email me at mprain@atlascare.ca

Xenia in Toronto
Xenia in Toronto
2 reviews Toronto, ON
10/10

Prompt response and great service!

We had a furnace failure which it was only blowing cold air, so we contacted few companies but AtlasCare was quickest in responding. A technician came on the same day, analyzed and repaired our unit in timely manner. We have a high velocity HVAC which we later found out other companies we contacted did not know how to fix or service anyways. We are very happy with the service provided by Atlascare, and will continue to work with them!

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Company Response

Hi Xenia. Welcome to the AtlasCare Heating, Cooling & Plumbing family. We really appreciate you reaching out for to AtlasCare for help with your high velocity heating system. Our service technician, Leonard, is committed to continuous learning which drives his technical excellence in the HVAc industry. the same goes for all AtlasCare staff. Customers give us their problems and we supply them with solutions that work. Thank you for the great review. AtlasCare, always there when you need us.

M & D in Oakville
M & D in Oakville
3 reviews Oakville, ON
10/10

Happy Long Time Customer

We have a long and satisfactory relationship with AtlasCare Oakville. Over the years we have purchased a new furnace, AC and water heater from them and have used their regular furnace and AC maintenance program. Every interaction with AtlasCare staff has been polite, professional and friendly. We have appreciated their advice and quick response when needed.

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Company Response

Hi M & D. Thank you so much for the fantastic HomeStars review of AtlasCare Heating, Cooling & Plumbing. More importantly, thank you for your loyalty over the years. It means a lot. It's important to everyone at AtlasCare that every interaction a customer has, with anyone on our team, is always an exceptional one. AtlasCare, always there when you need us.

Lukasz in Toronto
Lukasz in Toronto
2 reviews Oakville, ON
10/10

HVAC inspection

AtlasCare came in for an inspection of our HVAC as one of our vents was not working. They diagnosed the issue and we have a viable solution. They were efficient and solution oriented. Four other companies refused to come and tackle this problem.

Thank you AtlasCare for your help

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Company Response

Hi Lukasz. Thank you for taking the time to provide AtlasCare and our service technician, Kyle, with a 10 star HomeStars review. At AtlasCare, we are committed to providing solutions to heating, cooling, plumbing, indoor air quality and main drain problems. When a customer needs us, we are always there. Glad we could help you get your vents working again quickly. We appreciate your business.

CARL WENDORF in Mississauga
CARL WENDORF in Mississauga
16 reviews Mississauga, ON
10/10

TANKLESS HEATER

My 8 month old tankless water heater suddenly was giving only luke warm water.AtlasCare had a technician come same day. He determined it was a house tap problem & had a plumber from Bosco come next day.He checked out everything & suggested an auxiliary tank should be connected.The next day an Atlas technical salesman came to quote on auxciliary tank that I refused as was certain it was a heater problem--dead wrong. Atlas supervisor came and in a few minutes determined it was definitely a house tap problem. Bosco then sent another technician who determined it was a mixer valve on my walk in tub same as first Atlas technician. Bosco technician did an outstanding job and successively fixed problem and we now have hot water again. I would highly recommend the outstanding technicians from Atlascare and Bosco plumbing who are part of the Atlas care team. If I could give an above 10 rating they would get on from me.

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Company Response

Hi Carl. Thank you so much for taking the time to give AtlasCare a 10/10 HomeStars rating for the work we did on your water heater. AtlasCare purchased Bosco Home Services, a plumbing company that had been in business over 20 years, to expand our services into the plumbing and main drains area of home comfort. All of our plumbers are committed to doing continuous training on the industry's most up to date products, tools and techniques so we stay on top of the newest information at all times.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
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