AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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90%

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Best of 2021 winner 9 timesBest of 2021winner 9 times
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Reviews for AtlasCare

Average customer rating:
9.6 10 (2237 reviews)

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BettyToronto
BettyToronto
11 reviews Toronto, ON
0/10

buyer beware

BUYER BEWARE...STAY AWAY FROM ATLAS CARE
This use to be a great family owned company and from my understanding it has been bought out (as have others) by a finance or insurance company..not sure which.

I had previously been a member and had my annual maintenance done by Atlas Care before with no issues. I fully trusted them until now.

I had a tech Rick came out to my home over one week ago and due to COVID I did not come down to the basement to watch what he was doing. He certainly was friendly enough but told me verbally the BAD NEWS...my chimney had collapsed (how did he know?) and that he visually inspected my heat exchanger and saw a small crack in it and therefore had to shut off my gas. (I now understand they have to test this with a meter...as visually it is very hard to see...according to a tech that came out from another company)

When Rick told me this bad news, I was shocked...but I thought to myself "it is a 39 year old furnace" so at first I was confident with his assessment ...until he left and I started to think about it. I wondered if he had taken any pictures of the 'crack' in the heat exchanger as he did not write 'cracked heat exchanger' in the written report (he later told me on phone when I called, that he tried but was unable to take pics since it was difficult to do so). He wrote defective heat exchanger instead, but interestingly enough he did not write anything about my collapsed chimney. By the way I had my chimney assessed by an independent chimney company and my chimney had not collapsed at all. Arrangements were made to have a quote done on a new furnace and it was conducted the next morning per my request. A very nice man came out and spent a long time examining the area, measuring, photographing etc. He promised me a quote by the end of the day since my gas had been turned off (no red tag on furnace) the day before. Since there was no quote that evening, I called Atlas care. They really didn't have an answer so I called back the next morning. The office had no idea what had happened and why I didn't have a quote emailed to me, however they were going to look into it and call me back....which they never did. Four days later and about 4 hours after I sent an email to the company I received an apology from the guy that came out, with an explanation to his 'tardiness' and a basic quote for the furnace/warranties etc...but nothing about the install etc. At that point, with the lack or concern that Atlas Care had shown towards me...knowing I had no heat and now it was day 5, I was staying away...huge RED FLAG!

Bottom line...I don't think Atlas Care really cares anymore and certainly from my perspective I do not have the trust in them I use to. Regarding the heat exchanger...was it cracked? Maybe? due to age of furnace...but the chimney was in good shape and viable and is now vented to a new furnace...so that was not an accurate guess by the technician as there was no way he removed the vent and checked. So of course one has doubts about the rest of the assessment.

Although I am upset and angry at how I was treated by Atlas Care, I still feel badly writing this review. However, it is my moral and ethical responsibility to tell others of my experiences so they are fully aware of how Atlas Care is treating their members/clients since it has been sold

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peter in Toronto
peter in Toronto
0 reviews Oakville, ON
10/10

Furnace Connections and various plumbing issues

We built a new house. The AtlasCare/Bosco team diagnosed our problems and fixed/completed all deficiencies/issues created by other plumber. The Atlas team were courteous, prompt and very competent. They were great to work with. We have no hesitation in recommending AtlasCare/Bosco team to our friends and will use them again when need arises in the future.

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Ahmed in Toronto
Ahmed in Toronto
0 reviews Oakville, ON
10/10

AtlasCare is the Best

I really thanks the perfect team i met ,
Sales , Technical Team , Managers..
They have amazing team work.
I highly recommend AtlasCare to any home owners or builders.
Wishing them all the best

Ahmed Rabea

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Kyle G
Kyle G
0 reviews Toronto, ON
10/10

Best And Most Professional HVAC Technicians

Atlas Replaced my Gas Furnace with a Cold Climate Heat Pump. I had their tech Adam N come to diagnose my Gas furnace and unfortunately, it was dangerous to operate and needed to be replaced. I decided to move to a heat pump to lower our carbon footprint and take advantage of the government rebate. The conversion was not simple, as the furnace did not allow a lot of space to re-configure the ducting. The crew, Mike B, John B and Jagjit S who did the work were the most professional group of trades-persons I have had in my home. I am thuroughly impressed with AtlasCare and I will use them for all of my HVAC needs going forward. Highly recommended.

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Murray in Toronto
Murray in Toronto
0 reviews Toronto, ON
0/10

Unhappy with service and billing

We have used Atlascare in past but won't use this company again. We were charged over $500.00 for a 10 minute service call. I called about this and they wouldn't discuss their billing. I can't recommend using Atlascare.

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CARL WENDORF in Mississauga
CARL WENDORF in Mississauga
17 reviews Mississauga, ON
10/10

ANNUAL MAINTENANCE

Atlas Care do an outstanding job in looking after my requirements in keeping both my heating & cooling systems operating.
Special kudos to the KYLE the technician for his excellent service knowledge & professionalism.

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Carlos in Toronto
Carlos in Toronto
3 reviews Toronto, ON
10/10

Water Heater replacement

My old water heater broke and AtlasCare assisted in working with the company because the water heater was under warranty. Delivered and installed the new water heater. Excellent work by the AtlasCare team.

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Private User
Private User
Private User reviews Oakville, ON
10/10

New A/C

I Have been dealing with Atlas Care close to 20 years , Just installed with them new Lennox Furnace and new Lennox Air-condition unit .
Company is great to deal with on all aspects , very professional company.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Great to Deal With

I had trouble with my heating and air conditioning at the same time. The service crew from Atlas advised me on repair vs replacement. It was not a hard sales pitch but a patient explanation of the pros and cons. I ended up replacing both and am very happy with my decision.

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Linda
Linda
7 reviews Oakville, ON
10/10

Boiler replacement

For the past three days Mike Bozsik and his crew have been installing two new boilers for us. I just wanted to tell you how unbelievably impressed we are with all of them. They have kept us informed of what was going on, any snags they encountered etc. They were all so polite and extremely professional.
I cannot say enough good things about all of them but especially Mike who has been here before and never fails to disappoint.
They were here tonight til 7:30 to make sure the job was complete. The job site was left impeccable.
Thank you so much!!

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
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