AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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90%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 7 timesBest of 2019winner 7 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for AtlasCare

Average customer rating:
9.6 10 (2069 reviews)

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Kirby C.
Kirby C.
6 reviews Oakville, ON
10/10

excellent service

I have dealt with Atlas Care for many years. Under my plan with them I am entitled to a free furnace tune up each year. This year they have moved to a new system whereby after your appointment is scheduled and the day arrives, they text you with a picture of the technician so you know who is coming. In my case my furnace pump had broken so I had to pay for that while the rest of the tune up was free. Atlas provides excellent service year after year. They are prompt and responsive.

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Company Response

Hi Kirby. Thank you for the excellent review of AtlasCare and our team. As a company with an incredibly dedicated team, we ensure that every experience you have with us is always an exceptional one from start to finish. Having a service plan with AtlasCare, as you do, has many benefits as you saw when your furnace pump broke. Thank you for your many years of loyalty to AtlasCare.

Private User
Private User
Private User reviews Oakville, ON
10/10

Atlas is reliable

I have an annual plan so I do not know the cost of this particular service. Neil was prompt, efficient and friendly. I cut think of eight more words. -30-

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Company Response

Thank you so much for this great review of AtlasCare and our service technician, Neil. Having an HVAC and plumbing plan is definitely the right way to go. Seasonal tune-ups and a free service call plus a discounted price on parts.

CARL WENDORF in Mississauga
CARL WENDORF in Mississauga
14 reviews Mississauga, ON
10/10

ANNUAL TUNE UP ON FURNACE

As usual AtlasCare did an excellent job in completing my annual service on my furnace & HRV units. Technician Daniel advised me on condition of units asked if I had any concerns answered all my questions.
The area around the units was vacuumed & left spotless. This is why I have been a long term customer over numerous tears.

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Company Response

Hi Carl. Thank you for your continued loyalty to AtlasCare and our team. Your excellent review is greatly appreciated. Annual furnace tune-ups are crucial in keeping your equipment in peak performing condition thus operating at top efficiency. At AtlasCare, we ensure that every experience you have is always the best it can be.

AtlasCare
The Fastest Emergency Service in the GTA
https://atlascare.ca/
905-829-1296
416-626-1785

Annette Colosimo in Scarborough
Annette Colosimo in Scarborough
3 reviews Toronto, ON
10/10

Furnace maintenance

Lyndon the technician was wonderful. Explained what was done and what I need to do to maintain my furnace. Very Pleasant, and on time.
I find Lyndon very honest and I would request him again.

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Company Response

Hi Annette. Thank you so much for the great review of AtlasCare and our team. It's great to hear that you're so pleased with our service technician, Lyndon, and the furnace tune-up he did for you. At AtlasCare, it's extremely important to us that our customers' time is respected by us and that we explain to you what we're doing as we do it. AtlasCare, always there when you need us.

KK in Etobicoke
KK in Etobicoke
3 reviews Oakville, ON
10/10

Outstanding

We were out of town when our CO detector was triggered. Atlas found and fixed the defective parts as the temperature was dropping. Very efficient and excellent communication. if we could give them a 20 out of 10 we would.

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Company Response

Hi KK. Wow! Outstanding and a 20/10 for AtlasCare! We really appreciate you taking the time to write such a great review for us and our team. We were thrilled that we could fix the problem quickly and prevent any further issues. Thanks again.

10/10

New furnace, Air conditioning and humidifier

One of the most competent, reliable and friendly team to ever worked at our home. From beginning to end, they were informed, efficient and extremely knowledgeable. The place was left in great condition and we are enjoying a quiet and efficient furnace during the cold winter days.

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Company Response

Hi Len and Mercedes. Thank you for the excellent review of AtlasCare and our team. We are so glad to hear you're enjoying your new furnace, humidifier and you'll enjoy the new air conditioner when the time comes. It's extremely important to all of us at AtlasCare that every interaction you have with our team members is an exceptional one. We are committed to continuous learning here at AtlasCare and we'll always be there when you need us. Thank you again for welcoming us into your home.

Randy in Hamilton
Randy in Hamilton
0 reviews Hamilton, ON
10/10

Furnace maintenance

Very thorough, good explanation, efficient & very pleasant. Neal is highly recommended.

Very excellent work work very excellent very excellent very excellent very excellent very excellent very excellent very excellent

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Company Response

Hi Randy. Thank you for the great review of AtlasCare in relation to your furnace maintenance. Neal is one of our most excellent service technicians; all are exceptional. We ensure all field staff go through our continuous training processes to keep their skills sharp. Thank you for your loyalty to AtlasCare.

Barry in Toronto
Barry in Toronto
1 review Mississauga, ON
10/10

Furnae Maintenance

We were very satisfied with the service provided and the attitude of Paul . He is congenial and professional .While he has been our service provider the past year we can ,equally say we re pleased with all of
your spring and fall representatives (no emergencies yet ) .

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Company Response

Hi Barry. Thank you so much for the excellent review of AtlasCare and our service technician, Paul. Having an annual furnace tune-up is a necessity to ensure your furnace is safe and its performance is running at optimum efficiency. The same goes for an annual air conditioner tune-up. AtlasCare appreciates your many years of loyalty as a value customer.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace

A bad smell was coming from our heat vents when the furnace was on. Jordan was able to fix the problem by spraying a deodorizer into the events. If the smell has not been eliminated permanently, I will get in touch with Atlas

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Company Response

Good evening. Thank you for reaching out to AtlasCare for the bad smell coming from your heat vents when your furnace was on. Jordan is one of our highly trained service technicians and the solutions he provides customers are spot on. AtlasCare is always there when you need us, so do call if you have any other issues.

Private User
Private User
Private User reviews Ottawa, ON
8/10

Furnace/ humidifier

We scheduled an appointment to attend to my leaking humidifier for today. I received a text saying the service man was on his way at 8:15 (even though it wasn’t scheduled until noon). So I stuck around thinking that the service call was in the morning. But at 11am, I called and Atlas called to confirm noon. I think there was some type of error or glitch. But Anthony showed up at noon and solved the issue quickly, clearly and with professionalism

Thanks

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Company Response

Thank you for providing the great review of AtlasCare and your feedback. We are very sorry about the confusion today. It is rare that something like this happens as our systems are top notch. We appreciate your understanding and have been tracing back to find the root cause so it doesn't happen again to someone else.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

At AtlasCare, we treat our customers like family and respect your home as if it is our own.⁣

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

For over 85 years, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2019 Award (Toronto) ⁣
- Top Choice Air Conditioning and Heating Company of 2019 in the Greater Toronto Area ⁣
- 2019 Consumer Choice for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2018 Mississauga People's Choice Award ⁣
- 2018 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning or duct cleaning service in the Greater ⁣
Toronto Area.

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
ISO 9001-2008 certified, Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.