After having so many poor experiences with different trades, I decided to do my research thoroughly and landed on AtlasCare for our new furnace and air conditioner. I was not disappointed. They had a promotion and we decided to go with the higher end Lennox model. It was more than we originally planned to spend but still several thousand dollars less due to the promotion. Margaret was our sales person and she was professional, friendly and knowledgeable throughout. The two technicans that installed the furnace and air conditioner worked the entire day and left their respective areas clean and tidy. They were both very friendly and patiently answered all my questions. It was an absolute pleasure working with Atlascare and I would definitely recommend their services. I had to learn the hard way - you get what you pay for!

I told the receptionist that I had an HVAC pro say the hot water mixer needed replacing by a plumber. I said I had a picture of the piece needing a replacement.

They sent a HVAC, non-plumber, out to diagnose the same problem. He was a really nice guy, but just the wrong guy. He told me that I need to get my hot water mixer replaced by plumber. He was able to loosen the mixer enough that it works temporarily, but it's a ticking, cold-water time-bomb. $190 diagnostic fee, and I still need to book a plumber to fix the mixer.

May I suggest improving the information intake at the front end so you're not wasting your own staff's time, as well as your client's time and money. I was clear with what I needed.

I have a service plan with Atlas and service calls are included. I needed a part changed on my furnace and Atlas charged $300. Afterwards I looked up the part and it's available in several places for $35-$60. This is price gouging! This is the second time they overcharged me. DON'T USE ATLAS!

This review is for the admirable AtlasCare experts who recently helped us breathe better (and safer) this winter, and is particularly directed to the awesome Marlene for getting and keeping our concerns in front of absolutely the right guy, moderating our e-mail exchanges with him, and helping us tele-connect to him..

If possible get 3 quotes otherwise you will fall prey to extreme price gouging from Atlas. My furnace broke down on the coldest day of the year and I could not get anyone other that Atlas. They over charged me by 100% based on my research after the fact. TIP - use space heaters, etc to keep warm till you get those quotes - same applies to A/C - sweat it out for a couple of days - you will save $$$ thousands.

Jamie was very professional and friendly. Helped me out with all of my queries.
Left us with a good sense of ease regarding the functionality and safety if our HVAC system. We'll definitely use AtlasCare again.

The high efficiency Furnace installation and follow up service was done with the utmost courtesy,cleanliness and professionalism. The key to AtlasCare's success is it attention to detail and it its religious commitment to the highest quality service. I cannot recommend AtlastCare more highly.

The customer service and management at Atlas Care is exceptional. We cannot recommend them enough. The technicians and duct cleaning service exceeded expectations. They spent several hours cleaning all of our vents and duct work.

Most furnaces underpeform due to poor installation. Steven Deesho, lead installer, and Nicholas Pacheco did a FIRST RATE job - FIVE STARS. EXTREMELY clean and efficient install, including de-install of old unit, and re-run of all piping due to yet another ridiculous code change. (Sorry, but these codes all seem so frivolous and wasteful to me. And, yes, I understand the physics.) Very respectful of my environment, taking great pains to make sure nothing was impacted by their work. Five hours, start to finish, with cleanup. Top notch.

I had an excellent experience with AtlasCare. They were true end to end professionals, starting with a warm and knowledgeable call centre, to the sales representative who provided a through in home inspection of our HVAC issues through to the final installation team. Our sales representative, Margaret, was very knowledgeable and took the time to explain the various options and did not try to upsell us at any point. I sincerely appreciated her honesty compared with other estimates we received and it was ultimately her that won us over! The installers were polite, thorough and went above and beyond to ensure our furnace was installed properly and they even thought through repositioning it in the basement to make the filters more easily accessible compared with the prior positioning. Overall, we felt like AtlasCare genuinely valued their customer and were working to build a long term relationship versus a single sale. We would absolutely recommend their services to others.