John Dima & his assistant (Sorry, I didn't get his name.) arrived promptly at the scheduled time. They put on booties to protect the floors and got to work immediately. John showed me a problem with installing the new toilet as the flexible pipe was too short for this taller unit. He attached an extension and a new valve onto the floor pipe. Problem solved. In hooking up the water line to the new fridge he showed me a problem with the previous installation of the water line from the sink plumbing. (I remember the previous subcontractor from another company. Sloppy work, poor attitude, no cleanup.) I was not surprised to discover, as John explained it to me, that the other plumber had installed the wrong clamp. It was compressing the plastic pipe and restricting water flow to both the sink supply as well as to the fridge. A couple of minutes, a few more tools, and some parts from the truck: problem solved. John and his assistant showed me how to flush the internal fridge system to get clean water throughout. The old toilet was disassembled and put out to the curb for pick up. All work areas were left spotless. A good morning for me with great service, high standards, ready solutions for unexpected problems, reasonable pricing, and personable, friendly people. Got a plumbing concern in their service area? You can't do better than Dima Plumbing. I recommend them highly for the quality of service provided and the peace of mind they give. I will definitely use them again.
- Company Response
Thank you Dan for taking your time and writing this great review. Resolving the issue is only half of the job. Making sure that you, as a valued client are completely satisfied, is a very important aspect. Moments like this are truly rewarding. Thank you again for choosing Dima Plumbing.