Quality First Roofing

Roofing
1 Austin Terrace ON M2R1E8
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Roofing
Quality First Roofing
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Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Quality First Roofing

Average customer rating:
10 10 (311 reviews)

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Jess in Hillcrest
Jess in Hillcrest
11 reviews Toronto, ON
10/10

Roof repair

Quality First Roofing was great. They got back to me immediately and set up a time to come by to have a look at our roof issue. He ended up coming by earlier than expected. He was professional, honest and an absolute pleasure to work with. He informed us that our roof had a lot time left and made an appointment to come back and repair a few missing tiles. We are very pleased with the work and would definitely us Quality First Roofing again.

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Company Response

Hi Jess

Glad we could help! Thanks for taking the time to post such a wonderful review.

Suzanne in Toronto
Suzanne in Toronto
21 reviews Toronto, ON
10/10

New roof

Water was coming through my den ceiling which is under the second floor deck. Called Quality First Roofing and Mike and his crew removed four layers of shingles and the rotting wood underneath, put on a multi[-layered high-grade roof, fixed crumbling masonry, removed and disposed of the old decking. Mike also took the time to share tips on how to prevent damage to the new roof when the new deck was built. The crew worked incredibly hard and clearly knew their stuff. This company has earned its outstanding reputation. I'll be recommending Quality First Roofing to my family and friends.

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Company Response

Hi Suzanne
Awesome review! Thank you!
Yes, that roof was poorly installed many times over. The previous roofer installed new layers overtop of the existing roof trapping the moisture inside the attic which led to moisture, mold, and eventually carpenter ants. I can reassure you they the roof was finally done correctly and will last you longer than any other roof you've ever had.
Sincerely
Michael

Private User
Private User
Private User reviews Whitby, ON
10/10

Brand New Roof

We had our roof replaced by Quality First Roofing in Nov 2021 & could not have been more pleased with the result. We approached Michael first to enquire about a roof repair & he was incredibly thorough in his communication, taking videos of what we couldn't see in person, etc. He offered multiple solutions but ultimately, we chose to replace the roof entirely. His team was efficient, polite, professional & cleanly. We will most definitely recommend Quality First Roofing to anyone looking for this service. Thank you!

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Company Response

We Appreciate you trusting us with your roofing project. Thank you for taking the time to post an awesome review!! All the best to you and the family in the new year!!

Sandy2m in Toronto
Sandy2m in Toronto
5 reviews Toronto, ON
10/10

Roof Replacement

I cannot be more pleased with my new roof, I feel safe and ready now for any kind of weather. From the first contact I knew Michael's company was my best choice with his kind and courteous 'no-push' manner. It was obvious too that his workers respected him and took pride of their work. I would not hesitate to recommend this company to anyone.

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Company Response

Hi Sandy
I'm glad that we could provide you with a roof that feel confident with. We have a system to make sure every roof project gets completed with the utmost attention to detail. Im pleased to hear the positive feedback. It reassured me that we're on the right track.
Thank you for trusting us with your project!
Sincerely
Michael

Cary in Mississauga
Cary in Mississauga
2 reviews Toronto, ON
10/10

Flat Roof Repair

The BEST!!! Michael gave us a quote and told us he’d be back to start the job in 2 months. His crew showed up at 7:30 am exactly 2 months later ready to work. The work itself was top notch and I could not have asked for a better experience from any contractor. Thanks Michael!!!

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Company Response

Hi Cary
Thanks for calling us the best!! I try to operate this business like clock work. I'm glad that it shows!!
Thank you for choosing us for your project!! All the best to you and the family in the new year!!
Sincerely
Michael

Tyler in TO
Tyler in TO
2 reviews Toronto, ON
10/10

Triple Roof repair, seal, and shingles

We were overdue for some roofing repairs, new shingles and flat roof sealing and updating. Prior to hiring Quality First roofing, we had hired a small team to previously fix up our porch roof and gutters, got the runaround, and spent money and time that resulted in an incomplete job and dissatisfaction. We knew we had more work to do on the other patio roof, our flat roof and another shingled area, and had received a wide variety of estimates when we were investigating last year. This summer rolled around and we knew we needed to get the job done before winter. The Quality First Roofing team sent over a very experienced estimator who answered all our detailed questions, advised on shingles, entertained my thoughts about more expensive options, while helping guide to what he thought the best return on investment would deliver. He was also very clear where overages may come up, the processes around them, and what was included. This was very clear and helpful making our decision to go with Quality First a fairly easy one, especially after confirming our shingle and skylight decisions with Micheal.

To confirm the estimate and go forward with the project we talked with Micheal who was friendly and professional when addressing our concerns and fears, and really worked hard to fit us into a busy schedule at the end of the year. It was really great to see the crews start to show up and begin preparing for the day in a respectful manner before their actual start time. Micheal was there alongside them ensuring everything was being accounted for and being completed at a very high attention to detail. We were very happy to see them put up barriers to help mitigate the mess of tearing the old roof out and keeping our neighbours properties as clean as possible.

Our job turned out to be quite a handful and the team worked quickly and safely for two very long days. I was really impressed with how much work they did to try and ensure our property and the surrounding neighbours were cleaned up. In fact, parts of our place had never been so clean, they left it in better shape then when they started. Micheal shared photos throughout both days documenting the process, checking in with me, and confirming any adjustments or changes that needed to be made. His attention to detail and expertise made it very easy to make decisions knowing what the options were, their costs, and his expert opinion on what would serve us best.

Then they delivered. Afterwards I received even more photos that showed so many details that they took account for to ensure that we would have a solid, safe and dry roof for many years to come. Outstanding service and satisfaction. We decided to go with a top rated HomeStars company even if it might cost a bit more, and it was definitely worth it!

Many thanks to Micheal and his team!
(PS. My neighbour couldn't believe how little coarse language and swearing there was. With two full crews on the job, there were a lot of hardworking men dealing with all sorts of situations, and they were very professional, polite and well mannered throughout. Not always the situation).

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Company Response

Wow Tyler. That's awesome !!
What a detailed review. I couldn't sum it up any better.
All I can say is Thank you! thank you! thank you!
Im very happy to know that people notice the difference between our company and the general lack of service provided by the typical contractors out there today.
Our industry is completely unregulated which means that it's up to each company to create their own internal regulations. Most companies don't do this as there is no consequence for poor quality control. Unfortunately this is why some many companies do poor work and restart their companies every few years with no consequences. This is especially evident during these very unusually last two years.
I'm glad to say that we're going against the norms of the industry and are striving to provide the type of service our mothers would be proud of !

Once again Thank you for such an awesome review!
All the best to you and the family in the new year!!
Sincerely
Michael

Jess from Toronto
Jess from Toronto
3 reviews Toronto, ON
10/10

Roof Repair

We had an unexplained leak at the back of our house develop suddenly. It’s always distressing to have water entering your house unexpectedly!

Michael was quick to respond to my call. He came and diagnosed the problem right away. Even though he was confident, he still recommemded we do some extra steps to ensure his diagnose was correct before he made the final repair (Spoiler alert: it was!). He took extra care to make sure we understood the problem and his fix.

I wouldn’t hesitate to call him again or recommend him to others.

The whole experience made us feel very confident Michael’s repair was a permanent fix!

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Company Response

Hi Jess

Thanks for hiring us again. Always a pleasure to work with you!
It was definitely an unusual leak caused by the way the deck was framed up on the flat roof. I wanted to be extra sure that I located the actual leak instead of tearing up the entire deck and redoing a roof that wasn't that old.

I'm glad we were able to it fixed with a repair Instead of replacement as the roof really was due for one.

Sincerely
Michael
Quality first roofing

Shawn from Toronto
Shawn from Toronto
2 reviews Toronto, ON
10/10

New Asphalt Roof

My asphalt roof was over 15 years old and needed to be replaced. I called a few roofing companies and decided to go with Quality First Roofing. I selected CertainTeed underlayment and shingles for the new roof. It was slightly more expensive than BP or IKO.

Michael and his crew were awesome to work with. They finished the job within 1 day. I would definitely call Quality First Roofing for future jobs.

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Company Response

Hi Shawn

I appreciate you taking the time to post such an awesome review! Glad we could help you get the roof completed before the weather got worse.
Good choice on the Certainteed products. They have a long standing reputation for make quality products
Thank you for choosing our company!!
Sincerely
Michael

jeremy.dupuis in Toronto, Ontario
jeremy.dupuis in Toronto, Ontario
1 review Toronto, ON
10/10

Flat Roof Replacement

Consummate professionals from start to finish. Came to the house to evaluate the scope, provided an estimate on the spot with a detailed explanation and photos of their process, materials and pros/cons of options. Knowing I needed the work done quickly (due to a leak) they rearranged their schedule. Crew arrived on time, worked quickly through snow and finished on time. Entire crew was incredibly respectful, they took care to protect areas around the houses and did a thorough clean up afterwards. Received plenty of photos of the work in progress and of the final project. They even re-capped my neighbours vent pipe (we live in a semi) as it wasn't in great shape. Overall excellent experience.

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Company Response

Hi Jeremy

That's a great review!! Thank you!
We got hit with a good amount of snow the night before. Luckily your roof was a flat roof so we were able to shovel it off and get to work. Everything went very well. You got a ton of insulation now and the industries best membranes. I'm confident this roof will last a long time.
Also a thank you from me and the crew for being so nice to us through out the day. The muffins were fantastic!!
All the best to you and the family!!
Sincerely
Michael
Quality first roofing

Geoff C
Geoff C
0 reviews Toronto, ON
10/10

Replaced Flat Roof

I should have gone to Quality First Roofing in the first place!

Michael and his team are complete professionals from the beginning to the end of the project. The project took 3 days complete and the crew on-site really do pay attention to every detail, after the first day they tarped everything down so well it probably could have taken water on it. They built a custom slope around the chimney to prevent any water build up where previous issues were occurring. Even the cleanup, everything taken away to the last nail.

Michael provided great communication throughout the process, with pictures, emails, texts and really does care about the customer experience. Making sure you are happy with the project until the very end.

I will gladly recommend Quality First Roofing and will definitely being calling them first for any future projects.

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Company Response

Hi Geoff

Thank you for the awesome review!!
It looks like your roof was improperly installed three times in the last 10 years. The very last install was the worst as the roofer installed new 2x8s and plywood overtop of the existing roofing membranes with out attaching it to the original frame of the house. This meant that the new section of roof could fly off at any time.
I can reassure you that the nightmare roofing jobs end here. We removed everything down to the original deck, property attached the new tapper cut 2x8s and plywood. Removed the scuppers and parapet curb wall and installed a new trough along the entire length of the flat roof.
I thank you for choosing our company to replace your roof!
All the best to you guys in the new year !
Sincerely
Michael

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Quality First Roofing

Our mission is your satisfaction. Just as our name suggests, Quality is our utmost consideration, which ensures that every job is done correctly at a competitive price. We only use industry approved materials and adhere to all local building codes and Provincial regulations

Your roof is the first and ultimate line of defence to protect your beloved home or business against the harsh elements of our unpredictable Canadian climate. It should therefore be left to the experts. At Quality First Roofing, we only do roofs, unlike some other contractors who might try to stretch their capabilities between roofing, windows, doors, siding, etc.

Services: Shingle Roofing
Flat Roofing
Metal Roofing
Cedar Roofing
Slate Roofing
Skylights
Roof Leak Repair
Roof Maintenance

CATEGORIES
Roofing and Skylight Installation & Repair
SERVICES
Shingle Roofing Flat Roofing Metal Roofing Cedar Roofing Slate Roofing Skylights Roof Leak Repair Roof Maintenance
BRANDS
Certainteed Landmark BP Mystique Iko Velux Gaf
WEBSITE
https://www.qualityfirstroofing.net/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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