Dodds Garage Door Systems Inc.

Garage Doors & Hardware
Toronto ON M6M 3E6
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Garage Doors & Hardware
Dodds Garage Door Systems Inc.
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Reviews for Dodds Garage Door Systems Inc.

Average customer rating:
9.6 10 (1066 reviews)

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Mike
Mike
2 reviews Oakville, ON
10/10

DOOR OPENER INSTALL

GREAT WORK .Ed and Hamid were very co-operative. Job completion and clean up 100%.Dodds met my needs in timing ,price and 30 day satisfaction

Approximate cost of services:
$600.00
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10/10

garage door

very nice gentleman who explained it very well he had good understanding of the product

Approximate cost of services:
$300.00
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Company Response

Thank you so much for the review and for choosing Dodds Doors!

Harit
Harit
1 review Mississauga, ON
5/10

New Garage Door installation replacing old Garage door

I got this Garage door installed in Feb 2022. It worked good for about 1.5 years. Last month in Dec, 2023, the bracket attached to top of garage door came loose breaking wood. I called company for service as Mike claimed it life long warranty on parts and service.
They send service where guy attached bracket to the top of garage door in metal channel ( original install was in soft wood not metal bracket) and then company sent me invoice for $ 200 + even though they claimed it to be lifelong warranty.

Approximate cost of services:
$4,500.00
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Company Response

Hi Harit, thank you very much for the feedback and sorry to hear about your experience. As per our discussion, this is certainly under warranty and the invoice was reversed. We appreciate your business and thanks again for the feedback.

Private User
Private User
Private User reviews Markham, ON
10/10

New garage door installation

Zaza did an excellent garage door installation including the capping on Jan 3, 2023. He was very professional, has great attention to detail, organized and great finish on the capping. He made sure the doors were level, worked with my door opener and he cleaned up. Very thorough and overall a very pleasant person to deal with. Thank you.

Approximate cost of services:
$6,200.00
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Company Response

Thank you for your review. We are happy to hear that everything went well. We always strive to provide great customer service. Thank you for trusting in Dodds Doors!

Carol
Carol
2 reviews East York, ON
10/10

Install new garage door and existing opener in new build

Michael (quote) very knowledgeably answered every one of my questions, without hesitation, explained everything I needed and also what I didnt and found a door that could be installed almost immediately that had features, warranty and price that I was hoping for. Installation, thanks to Mustafas scheduling magic, happened at the exact, proper time in the construction. An important piece was missing from my existing opener and Mustafa found a way to make one available at no extra cost to me. Yuri installed the door and electric opener as if they were a part of an art installation in his own garage. No corners cut, every detail attended to! Clean up was impeccable; no garbage left on site. Anat (office) gave generously of her time to warmly assist in some post purchase jitters. I had three quotes at the outset. Dodds was not the cheapest but Im so pleased to have chosen the absolute best company to work with!

Approximate cost of services:
$2,700.00
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Company Response

Thank you so much, Carol, for the amazing review and feedback. We are very proud of our team here at Dodds. We are happy to hear that you were very pleased with your overall experience. Thank you for choosing Dodds Doors !

Steven Boily from North York
Steven Boily from North York
4 reviews North York, ON
10/10

Door opener not working when temperatur got cold.

Quick, efficient service from technician:
Arrived at the time agreed to from Hoead Office via email, diagnosed problem and replaced the door controller as well as added an extra e-opner.
Also lubricated the door springs mechanism.

We've had this issue for many years bi=ut finally decided to get it foxed for this winter and are now very happy.

Approximate cost of services:
$400.00
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Company Response

Thank you for your feedback. We are happy to hear that everything went well. Thank you for trusting in Dodds Doors!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Great service and beautiful product

My experience with Dodds was amazing. Michael, the sales rep, was so informative and knowledgeable. Answered all of my questions and made me feel at ease.
Helped me to select the perfect garage doors and they had the colour option i wanted!
Installers as they had to come back to replace a window) were all AMAZING!
They were kind, polite, clean and pleasant to chat with. It is obvious that their installers are also very knowledgeable and they helped to reinforce my decision about the doors i selected. Mustafa, their Project Coordinator was also great to work with. He was responsive and ensured that my doors were installed in a timely manner. Great job Dodds - i am happy to recommend your service and product!

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your kind review. We are proud of the Dodds team, they consistently go above and beyond to ensure all customers are satisfied. We are always here to help you with any of your garage door needs. Thank you for trusting DODDS DOORS!

Aman in Etobicoke
Aman in Etobicoke
0 reviews Etobicoke, ON
0/10

New Garage Door Purchase & Install

This corporation's size is too extensive to genuinely prioritize the concerns of a small homeowner. I highly recommend opting for a smaller business instead of Dodds.

My recently installed top-of-the-line Platinum series Garage door (Estimate# 198240630 & Invoice# 201191198), equipped with various warranties and support, was installed on 8/25/2023. The garage door exhibited multiple damages upon its initial unboxing (pictures attached). I reported the damages to the installer, acknowledging that accidents and damages can occur during shipping. The installer assured me that all damaged parts would be replaced.

On 8/29/2023, I contacted Dodds North York, detailing the damages, and was instructed to send pictures. They communicated that they would order two damaged sections, expecting them to arrive in 4 weeks. They assured me that they would then schedule a technician to replace the damaged sections.

After 6 weeks with no updates, I made multiple calls to determine the parts' status. My project coordinator finally informed me that the glass panel frame had arrived and scheduled a technician for 11/15/2023. I clarified that it was not the glass panel but the entire two sections that needed replacement due to multiple damages. The coordinator dismissed my concerns and insisted on the technician assessing it.

On November 15th, two technicians arrived, acknowledged the need for two sections instead of just the glass frame, and assured me that the project coordinator would contact me about the next steps. Today, on December 5th, no one has reached out to me, leaving me uninformed about the parts' status. There has been zero communication.

Having invested in a premium garage door with warranties, enduring 3 and a half months with a defective door and no information on its resolution is disappointing. Dodds' expensive doors are hard to justify with this level of service. I'm exhausted from making multiple calls, only to be told that the coordinator handling my file will reach out shortly, which never happens.

If a 0-star rating were an option, I would choose it. I urge others not to fall for this brand and their deceptive warranties and false promises.

Approximate cost of services:
$3,500.00
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Company Response

Hi Aman, we are terribly sorry to hear this experience. Our project coordinator team will be in touch asap with you.

Shannan in Toronto
Shannan in Toronto
3 reviews Toronto, ON
10/10

Door

Quote was prompt. Brian was Very knowledgeable
And friendly.
Responsive to changes. Installers were friendly and clean.
We love our door!

Approximate cost of services:
$5,000.00
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Company Response

Thank you Shannan for taking the time and sharing your feedback. We are thrilled to hear you are happy with your new garage doors. Thank you for choosing DODDS DOORS!

Therese
Therese
0 reviews Toronto, ON
10/10

Garage Door Repair

I was so happy to receive such amazing service from the office. A quick appointment was scheduled, and I received email updates regarding the appointment. Roberto was absolutely excellent. He resolved the broken track on the garage door, and he even noticed another issue with the door's light sensor. All the work was completed so quickly. It's so nice to receive this kind of service and care when I was stressed about the garage door repair! Grateful.

Approximate cost of services:
$200.00
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Company Response

Thank you for taking the time to share your excellent review. Roberto is a valuable
Part of the team and we are thrilled to hear this. We are always here to help you with any of your garage door needs. Thank you for trusting DODDS DOORS!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dodds Garage Door Systems Inc.

Dodds Garage Door Systems gives new meaning to the word "reliability".
"We show up when we say we will, we do the job with the expertise of over 52 years in the business, and we tidy up. We never leave a mess!"
"When you require garage door service or garage door electric opener attention, please call us. You won't be sorry. We guarantee it!"
Having done that, just sit down and relax, you have just hired Greater Toronto's #1 garage door company, Dodds Garage Door Systems is your RELIABLE garage door firm.
Dodds major products are "SERVICE", "VALUE", and "CUSTOMER SATISFACTION!"

Dodds Garage Door Systems Inc. is an all-Canadian privately owned company, established in 1958, specializing in the sale, repairs, service and installation of:

Overhead Garage Doors- residential, commercial and industrial
Electric Garage Door Openers - residential,
commercial and industrial
Associated Safety Systems
Preventive Maintenance Programs
Barrier Gates

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Overhead Garage Doors- residential, commercial and industrial, Electric Garage Door Openers - residential, commercial and industrial, Associated Safety Systems
SERVICES
Preventive Maintenance Programs. Repairs and service of all makes of garage doors and garage door openers FREE shop at-home no obligation estimates for new garage doors.
BRANDS
Garaga, Clopay, CHI, Steel-Craft, Liftmaster
STYLES
Insulated, Non-Insulated, Wood, Steel, Aluminum, Raised panel, Coach House (Carriage House) Glass, Platinum, Rolling Shutters, Fiberglass.
SPECIALITIES
Garage Doors and Garage Door Openers
WEBSITE
http://www.doddsdoors.com/
YEAR ESTABLISHED
1958
NUMBER OF EMPLOYEES
43
PAYMENT METHOD
Visa, Master Card, Amex, Cheques, ETF and Cash
MEMBERSHIPS
Richmond Hill Chamber of Commerce: Canadian Federation of Independent Businesses:IDA International D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.