Appliance Repairman

I called this company. The repairman attempted to repair the problem but when I tried using the washer after he had left, it broke immediately. I called the company back asking for a refund on the service and refused to refund and explained that their labour/service was not guaranteed.
This is an issue with the management of the company and not necessarily the repairman who acted in the best interest trying to repair the problem. It's just his proposed repair did not work.

For Kitchenaid over the range microwave that I could not remove to take to my normal repair guy. Repair technician was prompt, and appeared knowledgeable. OK'd $260 to troubleshoot. Verbally quoted $200 for part & installation and said he would order & install within a day or so. Four days later I called their office only to be told that the part was not ordered and that it would cost $956.60 for the repair and that the tech should not have quoted $200. I will replace the unit at less than $900 and will never call them again.

Extremely dissatisfied experience!! Don't waste your time with them like I did.

The details:

The mechanic's inadequate tools damaged the OEM part that came with the dishwasher as well as the one from my HomeDepot dishwasher kit. The tech did not have an adjustable wrench or 5/8” open-end wrench as suggested in the installation manual. But instead, he used his pliers, damaging the two parts above.

When I came to check right as he was finishing up the installation and ready to pack his tools, I asked him if the installation was completed. He said YES and that the leak was stopped. I checked underneath the dishwasher while it was running and I see a bunch of paper towels. When I removed the paper towels, I saw that the dishwasher was still leaking. The tech was dishonest - to my face! The fact that the tech hid the problem upset me because the problem will lead to major water damage to the unit and the unit below. Who would be responsible in this case? Furthermore, I saw electrical tape wrapped around the copper pipe which he half-assed. Furthermore, the installation manual suggested adjusting the front legs to 28.8 mm and rear legs to 31.3 mm for an 87.6 cm cabinet opening. The tech did not adjust the legs at all until I told him that I didn't like the gap. Afterwards, he adjusted the front legs and didn't bother doing the rear ones.

Guess what, all in all, this shoddy job took FOUR hours, and was still a complete failure. He wasted everyone's time. Then he had the guts to charge me $700, which was more than the price tag of the dishwasher itself. Just below $300 was another part he broke that can be purchased from Home Depot for less than $20.

When I complained about his service to Appliance Repairman's customer service, they refused to reimburse me for my broken parts and threatened to put the account to a collection's agency.

If you use their service, the only thing you will buy is a headache.

I don't often post these kinds of things, because negativity doesn't help anything, however as a lesson to others, please BEWARE of this company. You will spend unnecessary money and still have broken equipment. It's a shame that they feel this treatment of the consumer is ok. Hopefully Karma will catch up with them.

In all honesty, they did get better with their customer service. Their repairman arrived on time and made an honest effort to fix my appliance. His guidance helped me find the part that needed replacing at a significantly lower cost. They even agreed to partially refund me for not fixing the problem immediately. They did show genuine concern and that matters a lot. The problem is fixed now and I obtained another lifehack skill :) 7 out of 10!

Like most of the people in this post, I should have checked Homestars first. Told $80 for service call which would not be charged if repairs done. Tech came, looked at dryer for about 2 minutes then said $280 plus parts. Of course he told me this was a great dryer that is much better than new ones. Figured I would be out $80 anyway so I said go ahead. No more than 1 hour later, done. Parts for 2 rollers, $145. (Found you can buy them online for $15 each). Dryer does seem to be fixed but for another $50 probably would have been better to buy a new one. Also there is a video online that shows how to replace the rollers. Would not use these guys again. Repair should be dependent on how many hours not a flat fee.

Repairman says sensor is broken on water allowed in bottom of dishwasher. Replaced sensor for $280 THEN tells use the hose at back is broken so water will not drain properly. Finds out hose not available anymore so they can replace the entire inside of the dishwasher for another $600 and change. Finally called my old plumber to help. He said, 'that was an expensive lesson'....

I called this company for a fridge repair , the essential visit was $80 plus HST. After looking at my fridge the guy says the Freon is stuck in the evaporator and he has to release is that will cost me $500
I agreed not knowing that the labor charge on top of that is $280 and they damaged the fridge he cut the tube going to the evaporator and let my fridge run like that.

not only they won't fix your appliance, they will destroy it
please call someone else if you read this and save your money and the headache.

I have yet to meet a dishonest company bent on fleecing your money needlessly from you, well I can now cross that off my list. So, if you’re looking for reliable appliance repair service please be smarter than I was and look past Appliance Repairman, a.k.a. Appliance Repair Guys.

I approached them after my Whirlpool stackable washer & dryer stopped working and needed to be fixed fast. I am a quadriplegic and find it pretty much impossible to do laundry at a Laundromat, not to mention my wife already does more than enough care for me that I didn’t need to add to her extensive list. Anyways, they showed up a few days after my phone call, unlike their same day service quoted on the website, and reeled off a list of repairs needed.

After completing those jobs, I was informed our rubber mold seal needed replacing due to mold and would require a second person to accomplish so would have to make a second appointment. Fair enough. However, getting them to show up for the second appointment was a feat in itself. The first attempt failed due to the worker’s truck breaking down in the morning and there was no replacement; while for the second attempt only one worker showed even though it stated a two-man job on the work order. Upon the third visit the last job was successfully done (or so we thought) and the laundry catch up began. On our third load, there was a horrendous crashing noise, the machine started shaking across the floor making my wife stop the load midway to prevent the dryer from tipping off the washer. We contacted customer service to inform them about our predicament and were told someone would be out to assess the situation. The worker arrived, checked the washer for all of 30 seconds, and then kindly informed us a suspension spring had snapped which would require replacing. Even better was that it would be two weeks’ minimum for the part to arrive and would require two workers again. I kindly asked them to leave and not come back. The fun didn’t stop there.

So now we had to go out and purchase a new washer & dryer on top of disposing of the old. We bought the new pieces and a friend removed the old to give to a family that needed them and had the ability to finish fixing. However, upon getting the washer to his home, my buddy opened the washer and saw the drum just hanging with the supposed broken spring just sitting beside it. He quickly reattached the spring, straightened the rum and voila the washer ran fine. If a non-repairman can fix it in a few minutes with no hardship, what were the Appliance Repairman workers really doing other than ripping me off with bogus work orders?

We contacted customer service to express our displeasure with the service received, as well as the extortionist costs we paid and my wife was told we’d receive a call back the next day. The call came and we were offered $50 which made us laugh and asked for a better deal. We were put on hold and were offered $60 when the call taker returned. Upon our response of, “Really? May we speak to your superior?” we were answered with a hang up. Save your mentality, your money and your peace of mind by steering very far away from Appliance Repairman. And if you think this is just one instance, check here https://homestars.com/companies/2814989-appliance-repair-guys. Be smart and do not use this company!

Here is a list of jobs and costs they charged –

June 6th, 2017

Rotation system $112.00
Drain system $48.00
Motor $70.00
$316.60 (with tax)

June 7th, 2017

Deposit for door boot $275.50

July 3rd, 2017

Installed new door boot seal $255.70

TOTAL = $847.80

July 19th, 2017

Quote made for ‘broken’ suspension springs that we didn’t pay

$367.34

Called them -usually use Homestars
They came out and took apart the washing machine - it had a leaky door and needed a new seal (obviously)
Cost $350!
I just asked about the part - another $440!! Over $700 to repair an 8 year old machine.
I called Sears and ordered the part for $175.

AVOID AVOID AVOID