Please, do not use this company. I wish I would have checked Home Stars before dealing with this company. I am so sorry that I hired them to look at my machine and that they came to my house.
2 Technicians came to look at our dish washer machine, charged me a service call for $80 without diagnosing the problem. They told me that in order to diagnose the problem they had to open up the machine and that I had to pay $189 + taxes in addition to the $80. They diagnosed the problem and told me that it needs a part that will cost $429. I called Kitchen Aid the manufacturer of our dishwasher and they informed me that the cost of this part is $ 156. I knew at that time that they ripped me off.
They charged me a total of $300 without fixing the problem.
Further more, after they left, I noticed a screw missing from the machine's door.
Their customer service Manager Ilona was the most impatient, rude, unhelpful, and unpleasant person ever.
She accused me of being irresponsible as I should have checked that all parts were intact before the technicians' departure from my home.
I asked her to help me out, and call her technicians about the missing screw.
Upon her call, she informed me that the technicians took it as they realized it was unnecessary.
I consider this to be a " THEFT" as they took something that belongs to me without me knowing, as they have decided that it was not needed in my machine.
Later, Ilona the customer service Manager twisted her words and told me that the screw was loose so they removed it away as it would have clogged the machine had it fallen.
The question is if the screw was loose and they charged me a total of $300 to look at the machine and service it why didn't they tighten the screw?
I would not want anyone, to go through the agony that, I have gone through.