Appliance Repairman

Extremely dissatisfied experience!! Don't waste your time with them like I did.

The details:

The mechanic's inadequate tools damaged the OEM part that came with the dishwasher as well as the one from my HomeDepot dishwasher kit. The tech did not have an adjustable wrench or 5/8” open-end wrench as suggested in the installation manual. But instead, he used his pliers, damaging the two parts above.

When I came to check right as he was finishing up the installation and ready to pack his tools, I asked him if the installation was completed. He said YES and that the leak was stopped. I checked underneath the dishwasher while it was running and I see a bunch of paper towels. When I removed the paper towels, I saw that the dishwasher was still leaking. The tech was dishonest - to my face! The fact that the tech hid the problem upset me because the problem will lead to major water damage to the unit and the unit below. Who would be responsible in this case? Furthermore, I saw electrical tape wrapped around the copper pipe which he half-assed. Furthermore, the installation manual suggested adjusting the front legs to 28.8 mm and rear legs to 31.3 mm for an 87.6 cm cabinet opening. The tech did not adjust the legs at all until I told him that I didn't like the gap. Afterwards, he adjusted the front legs and didn't bother doing the rear ones.

Guess what, all in all, this shoddy job took FOUR hours, and was still a complete failure. He wasted everyone's time. Then he had the guts to charge me $700, which was more than the price tag of the dishwasher itself. Just below $300 was another part he broke that can be purchased from Home Depot for less than $20.

When I complained about his service to Appliance Repairman's customer service, they refused to reimburse me for my broken parts and threatened to put the account to a collection's agency.

If you use their service, the only thing you will buy is a headache.