Pro Appliance Ltd.

Carol was a delight to deal with - very helpful, good-humoured, hard-working. But I had a rather different experience than did others dealing with Matthew. I didn't doubt his expertise re my cooktop problem- I was confident in his advice - but he charged a second appliance fee just to show me how to use the digital display on my fridge (it took a minute or two) and insisted, according to Carol, that I pay for a second service call to measure before a new stove-top could be ordered. With a 3rd call to install. I had no trouble finding a company that could assist without that additional call.

Matthew.Thank you for replacing the bake element and adjusting the oven doornow the heat is not escaping, the door closes and we can use our oven again! Also want to thank you for your prompt service, repair and expert knowledge of all three appliance repairsMaytag dryer, KitchenAid stove and fridge! Carols customer service was also excellent. Highly recommend Matthew and ProAppliance!

The refrigerator was not getting cold, it was determined that it was not worth repairing due to the age of the applicance.

So my dryer was making a thumping noise so I went to HomeStars and I got a call from Pro Appliance that afternoon from Carol after my morning request. The next day Matthew came to the house for the assessment / diagnose of the problem. He said most likely the front bearing the idler and the belt might would need to be replaced and possibly the rear bearings as well.

He called back about 2 days later and quoted the front assembly and if required the additional cost for the rear bearings. I gave the go ahead based of the pricing and he said he would call for an appointment for the installation once the parts came in. So I got a call this past Thursday and Monday on time Matthew showed up.
I watched him disassemble the dryer and was ever so thankful I was not doing the work. I have watched many a YouTube Do It Yourself repair and this was a daunting task. Matthew is focused and works quickly but not carelessly. Within an hour and a half the dryer was taken apart repaired and fully functional, working like new. He did not need to do the rear bearings or replace the conveyer belt so He took the part and labour off the bill. Very Satisified.

Motor broke on a LG washers . Still under warranty LGs repair service wanted to charge us $700 for parts and labor even though it was sill under warranty.
Mathew at Pro Appliance saved us over $300 to replace the motor.

Call them first before dealing with manufacturers.

Thank you again Matthew for an amazing repair. Our dishwasher worked & stopped mid cycle. I needed Matthew again & as prior was extremely satisfied. Matthew diagosed the problem very quickly. He said that dishwasher was not draining properly. He gave us a quote. He ordered the parts & was back within the week. What amazed us, after installing one part, he said it was working fine & he did not have to change the others, (which were hoses). He reduced the cost by $140. How many would do that when they had the parts with them. The dishwasher is working great.
Thank you also to Carol, who is so pleasant on the phone. We need more people like Matthew & Carol. No doubt, I will definitely use Pro Appliances in the future.

Matthew was incredible, fixed the problem in no time. explained everything and was so efficient. I would highly recommend Pro Appliance Ltd for any home appliance repairs you might need. I will definitely call them again when repairs are needed and recommend this company to any of my friends who are in need of appliance repairs. Thank you Matthew and thank you Pro Appliance Ltd

I have used Pro Appliance on other occasions for repairs and they have been professional and honest so I knew when I had to replace my dishwasher during the pandemic - who I was calling. Their customer service is exceptional , Carol answered all my questions and she helped me navigate my purchase from choice of brand, model, delivery, set up (they even had Matthew, the amazing service technician, call me to discuss models that were available at the time - now tell me what company does that nowadays) and followed up to ensure I was happy with my choice. I have no hesitation recommending Pro Appliance to anyone.

Matt and the lady at the office are excellent. He is prompt, on time, help to facilitate you and explains everything in details. He fixed our Kitchenaid built in fridge. A computer panel was replaced.

Very happy with his service

After watching CBC Marketplace expose on home appliance repair shady practices a couple of years ago, I was in a dilemma of taking the chance of calling someone to repair or replace my noisy driver (atleast 10 or 15 years old).

I called Pro Appliance based on a recommendation. Needless to say Matt did not disappoint. He provided honest and fair advice, provided a quote to repair and also provided an option to purchase a new dryer leaving the decision to me. I had a conversation with him to get his expert advice and he was very upfront and candid. Elected to repair my dryer as the cost benefit was leaning to that direction.

Very happy with the service I received and would not hesitate to recommend Matt/Pro Appliance to anyone.