Pro Appliance Ltd.

Appliance Repair
ON L3T 2C6
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HomeStars
Appliance Repair
Pro Appliance Ltd.
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97%

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Reviews for Pro Appliance Ltd.

Average customer rating:
9.9 10 (309 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Service

This company is awesome. It is a 10 star rated company. Staffs are very professional, knowledgeable and punctual. Their honest and friendly advice add more value to this company. They know exactly what they are doing and what they are saying.
Mathiew did a great job without leaving any mess behind. Thank you

Approximate cost of services:
$817.00
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Company Response

Thank you so much for choosing Pro Appliance. We appreciate the kind words. Thank you for being a loyal customer. Always appreciated.

DF
DF
3 reviews North York, ON
10/10

Trust worthy with a excellent skill!

Our Kenmore washing machine after 15 years later , staring to leak water ,according to Mathews diagnosed drum had a crack .

So turn out we have to buy a new washing machine through pro Appliance.

Nash helped us through the process. Not only we get a good price, as well as the excellent service.

Approximate cost of services:
$300.00
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Company Response

Hi Denise,

Thank you for your kind review. It was a pleasure helping you with your new purchase. You were also amazing to work with. You knew exactly what you were looking for and that helped the process move along smoothly. Thank you again.

Cathy
Cathy
5 reviews Toronto, ON
4/10

repair

Carol was a delight to deal with - very helpful, good-humoured, hard-working. But I had a rather different experience than did others dealing with Matthew. I didn't doubt his expertise re my cooktop problem- I was confident in his advice - but he charged a second appliance fee just to show me how to use the digital display on my fridge (it took a minute or two) and insisted, according to Carol, that I pay for a second service call to measure before a new stove-top could be ordered. With a 3rd call to install. I had no trouble finding a company that could assist without that additional call.

Approximate cost of services:
$150.00
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Company Response

Dear Cathy,
Thank you for your comments. Our service fee schedules and policies are quite standard across the industry and we hope our response will assist in better understanding them and addresses any concerns.
We strive to provide transparent pricing and excellent service. A service call is charged for every scheduled appointment and includes the technician's travel to your location and 10-15 minutes of diagnostic time to assess the issue and provide you with a recommended course of action. Any additional diagnostic time is charged at an hourly rate. Matthew spent 45 minutes diagnosing the issue. Additional time he did not charge for.
This diagnostic fee is charged on a per appliance basis. Because he was already on site the technician offered a discounted rate to look at the second appliance. Although re-setting the digital display may have seemed to have been a quick fix there was an underlying issue that was causing the display to lock which took more than ‘a minute or two’ to repair.

Finally, let us address the fee charged when a technician is called back to take measurements for new appliances. As is our policy, this fee is credited towards the purchase of the new appliance. We apologize if this was not fully understood at the time.
We hope this provides you with a better understanding of our service call fees.

Lucy
Lucy
0 reviews Toronto, ON
10/10

Three Appliances - Repair

Matthew.Thank you for replacing the bake element and adjusting the oven doornow the heat is not escaping, the door closes and we can use our oven again! Also want to thank you for your prompt service, repair and expert knowledge of all three appliance repairsMaytag dryer, KitchenAid stove and fridge! Carols customer service was also excellent. Highly recommend Matthew and ProAppliance!

Approximate cost of services:
$800.00
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Company Response

Thank you for taking the time to write a review Lucy, we truly appreciate that. We're so happy to hear that you had a wonderful experience with us!
Our goal is always to get the job done as quickly and cost effectively as possible for our customers. We know how much you rely on your appliances and we take pride in the expertise and experience our technicians are able to offer.
We are very grateful for your recommendation and look forward to assisting you in the future.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Service on refrigerator

The refrigerator was not getting cold, it was determined that it was not worth repairing due to the age of the applicance.

Approximate cost of services:
$75.00
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Company Response

Thank you for your review. We do our best to give good advice to our customers and do what is most cost effective for them. Honesty is the best policy.

Bruce in Ajax
Bruce in Ajax
3 reviews Richmond Hill, ON
10/10

LG Clothes Dryer

So my dryer was making a thumping noise so I went to HomeStars and I got a call from Pro Appliance that afternoon from Carol after my morning request. The next day Matthew came to the house for the assessment / diagnose of the problem. He said most likely the front bearing the idler and the belt might would need to be replaced and possibly the rear bearings as well.

He called back about 2 days later and quoted the front assembly and if required the additional cost for the rear bearings. I gave the go ahead based of the pricing and he said he would call for an appointment for the installation once the parts came in. So I got a call this past Thursday and Monday on time Matthew showed up.
I watched him disassemble the dryer and was ever so thankful I was not doing the work. I have watched many a YouTube Do It Yourself repair and this was a daunting task. Matthew is focused and works quickly but not carelessly. Within an hour and a half the dryer was taken apart repaired and fully functional, working like new. He did not need to do the rear bearings or replace the conveyer belt so He took the part and labour off the bill. Very Satisified.

Approximate cost of services:
$500.00
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Company Response

I would like to thank you Bruce for that lovely review. It was our pleasure to have been able to do this repair as cost effective as possible. We do our best to get to our customers as soon as possible. Matthew is very knowledgeable at what he does. He will not repair something that is not necessary.
We look forward to helping you in the future.

Private User
Private User
Private User reviews , ON
10/10

LG washer

Motor broke on a LG washers . Still under warranty LGs repair service wanted to charge us $700 for parts and labor even though it was sill under warranty.
Mathew at Pro Appliance saved us over $300 to replace the motor.

Call them first before dealing with manufacturers.

Approximate cost of services:
$400.00
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Company Response

Thank you for that lovely review. It was our pleasure to have the opportunity to be of service to you. We do our best to make the repair as cost effective as possible. Looking forward to helping you out in the future

Dorothy
Dorothy
2 reviews Markham, ON
10/10

Dishwasher repair

Thank you again Matthew for an amazing repair. Our dishwasher worked & stopped mid cycle. I needed Matthew again & as prior was extremely satisfied. Matthew diagosed the problem very quickly. He said that dishwasher was not draining properly. He gave us a quote. He ordered the parts & was back within the week. What amazed us, after installing one part, he said it was working fine & he did not have to change the others, (which were hoses). He reduced the cost by $140. How many would do that when they had the parts with them. The dishwasher is working great.
Thank you also to Carol, who is so pleasant on the phone. We need more people like Matthew & Carol. No doubt, I will definitely use Pro Appliances in the future.

Approximate cost of services:
$288.00
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Company Response

Dear Dorothy,

What a delight to have received your review! Thank you for all your compliments of Pro Appliance Ltd and the staff that make our company your first choice in appliance repair. We have worked extremely hard to establish a reputation within the community as an appliance repair company you can trust to provide honest, reliable, professional services, so thank you for highlighting that the team made your experience so exceptional. I will certainly thank them on your behalf. I am happy we provided a memorable, 10-star appliance repair experience for you! We look forward to being of service to you again.

Michael
Michael
0 reviews Toronto, ON
10/10

dryer

Matthew was incredible, fixed the problem in no time. explained everything and was so efficient. I would highly recommend Pro Appliance Ltd for any home appliance repairs you might need. I will definitely call them again when repairs are needed and recommend this company to any of my friends who are in need of appliance repairs. Thank you Matthew and thank you Pro Appliance Ltd

Approximate cost of services:
$350.00
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Company Response

Thank you, Michael for that lovely review. It was our pleasure to have had the opportunity to be of service to you. We are happy to hear you had a positive experience with Matthew – he is our most experienced technician and really has a passion for what he does. I’ll be sure to pass along your kind words to him. We look forward to serving you again and greatly appreciate the referral to family and friends!

Private User
Private User
0 reviews Markham, ON
10/10

Dishwasher Replacement

I have used Pro Appliance on other occasions for repairs and they have been professional and honest so I knew when I had to replace my dishwasher during the pandemic - who I was calling. Their customer service is exceptional , Carol answered all my questions and she helped me navigate my purchase from choice of brand, model, delivery, set up (they even had Matthew, the amazing service technician, call me to discuss models that were available at the time - now tell me what company does that nowadays) and followed up to ensure I was happy with my choice. I have no hesitation recommending Pro Appliance to anyone.

Approximate cost of services:
$1,200.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Carol is truly a gem to have on our team! We count ourselves lucky for customers like you. We’re so happy you loved your experience and can’t wait to help out again at your next service appointment. Until then, we’re here if you need anything.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pro Appliance Ltd.

Since 1980, Pro Appliance has been committed to providing the most reliable and dependable service to our customers, at affordable rates. We carry a wide selection of factory authorized parts, right in our vehicles, allowing us to repair your household appliances in a timely and cost-effective manner.

Our fully trained technicians are licensed to service a wide range of electric and gas powered household appliances including:
• Refrigerators
• Gas & Electric Stoves
• Front & Top Load Washing Machines
• Gas & Electric Dryers
• Dishwashers
• Freezers
• Ovens
• Cooktops
• Ice Makers

We Service:

Whirlpool, Frigidaire, GE, Kenmore, Maytag, Kitchen Aid, Inglis, Amana, JennAir, Subzero, Beaumark, Bosch,Caloric, Coldspot, Dacor, Danby, Hotpoint, Kelvinator, Magic Chef, McClary, Moffat, Roper, Samsung, Westinghouse, Woods,

CATEGORIES
Appliance Repair
SERVICES
Our fully trained technicians are licensed to service a wide range of electric and gas powered household appliances including:
BRANDS
Admiral, Amana, Beaumark, Bosch, Caloric, Camco, Coldspot, Dacor, Danby, Electrolux, Estate, Frigidaire, GE, Gibson, Haier, Hotpoint, Inglis, Jenn-Air, Kelvinator, Kenmore, Kitchen Aid, Magic Chef, Maytag, McClary, Modern Maid, Moffat, Roper, Samsung, Sears, Speed Queen, Westinghouse, Whirlpool, White-Westinghouse, Woods
WEBSITE
http://www.proappliance.ca
YEAR ESTABLISHED
1980
PAYMENT METHOD
Visa or Mastercard
LICENSES
Gas/Appliance Licenses
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacturer Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.