Excellent experience booking with Carol and then with Matthew (on-site technician).
Matt is very knowledgeable and has many connections to find parts, especially during this time of scarcity
They presented many options to us and we eventually elected to replace the unit.
Was not over charged and also learned from Matthew's expertise.

The experience began when I called and spoke too the warm and friendly customer service representative. It continued when Matthew called and stated he was on his way. He arrived and was courteous and professional. In my opinion the service call fees are little high on but the service quality, professionalism, and easy going nature that Matthew displayed was worth the cost. People make the company! This is great company.

Kudos to Matthew. I had a major spill in my oven. It went in between the glass panes. The repair person from the appliance dealer said he would not attempt to clean it & I should purchase a new door. I was given Matthew’s name & checked him out online. Called him. He took the door to his shop & cleaned the glass. Thank you Matthew & Carol, for helping. I will certainly recommend Pro Appliances & use them again.

Washing cycle stopped after only 5 min. - could not continue - nothing worked. Called Pro Appliance North York and very professional Carol booked Matthew. He lived up to their 1st class reputation. Very bright, very personable and assessed problem immediately - replaced part and taught me a few important lessons re appliances. The very best I've had in my entire life!

Matthew diagnosed the program (door lock) immediately, ordered the part and returned a couple of days later to install. A No nonsense, professional approach, from a friendly individual working in difficult Coranavirus circumstances. A shout out also to the very friendly dispatcher.

Mathew, was the guy that came to the house to repair my stove, he was prompt, k8nd and above all honest.
I am very satisfied with him and we recommend him. 100%

I was fortunate to connect with the legendary Matthew when my 25 year old dryer stopped heating. Most technicians would just write it off, but he recognized it as a well made appliance and made the effort to fix it. Not only did he track down the necessary part, and install it neatly and carefully, but he went far beyond what anyone could expect and addressed some other issues as well. He even called back to troubleshoot when I had a question. He is polite, professional and a genuinely good person. I trust him and Pro Appliance completely and wouldn't hesitate to recommend this service to anyone.

Mathew was prompt and professional. He diagnosed the problem - our 19 year old KitchenAid stove needed an new bake ignitor. He completed the repair as he had the required part with him. I would recommend him for any future service calls.

Washing machine needed rubber gasket replaced
Dryer needed heater replaced.
Both done in a timely manner.

I found this company and Matthew (person doing the work) very punctual, efficient, knowledgeable and very reasonable in price.

I would definitely recommend this company to anyone looking for a job done well and great customer service.

Matt is always professional, reliable and honest. I have been using pro appliance for over 15 years and have never had a complaint. If the fix is not worth doing they will tell you rather than spending money to fix the appliance and six months later needing to replace it. Excellent job!