Reviews

10/10

Sorry this is so late Steve, completely slipped my mind!! In November 2022, our furnace started to break down so I called Steve at Air in Motion as I always do for anything like this. We soon had a tech sent out who came and got the furnace working again after fixing a leak. Over the next few days however the furnace kept breaking down overnight so we eventually bit the bullet and decided to replace it as it was pretty old anyway. Steve arranged a new furnace and installation within 24 hours. As always the crew were friendly and super professional and the job was completed exactly as advertised at the price quoted before any work was done. Air in Motion is the best of the best when it comes to this kind of work and there is honestly nowhere else I would even look. You never feel like you are being pushed to buy things you don't need, there is no pressure and everything is explained and detailed before you commit to work. Thanks to Steve and all the crew for another fantastic job.

Approximate cost of services:
$4,700.00
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Company Response

WOW... Gary, Thank you very much for the amazing review as I really appreciate you doing that for me, and thank you as well for your continuous business. If there is anything we can help you with for service or replacement it would be our honour to serve you. Steve Youdowitch - Air In Motion Heating + Cooling

10/10

Wow, really first class service. Had a birds nest far down into an extraction vent. North Star came out within 24 hours of calling and did a really superb job. Not only removing the very hard to reach nest but in creating and installing a protective metal mesh to prevent this happening again. They were incredibly polite and helpful and very careful around my property. Delighted with the exceptional service, would highly recommend them for pest/animal control services.

Approximate cost of services:
$250.00
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Company Response

Thank you so much for giving us feedback on our services, we appreciate your review and love hearing back from you. We are so glad we could be of help with your bird issue. For any future pest issues, we are just one call away. Thank you for choosing our team.
Take care,
North Star

10/10

Extremely happy with the service that was completed with great speed. Furnace had stopped producing heat. Called in the morning of the 16th and by the afternoon an engineer was out to check the problem. Furnace needed a new part so could not be repaired that evening. Was kept completely informed at all times and the next day the part had been sourced and the engineer returned that morning to complete the repair. Communication is clearly one of the strengths of this company. I was always kept in the loop even when the engineer was running 10 minutes behind. Given all this happened as COVI-19 was rearing its ugly head, the speed of the service was doubly impressive. All in all, I've now found my go-to company for my future heating and cooling work. Many thanks to all involved

Approximate cost of services:
$1,350.00
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Company Response

Gary... Thank you very much for the great review as I really appreciate you doing that for me. We believe communication is very important and especially during this difficult time we are all going through. We are deemed to be an essential service and here to serve whoever we can. We are very happy to have you as a customer and will do everything we possibly can to serve you and you Heating and Cooling requirements in the future... Steve Youdowitch - Air In Motion Heating + Cooling

10/10

After hearing what we suspected was a mouse behind our walls I emailed Pest Zone yesterday looking for a pro to come in and deal with the problem rather than trying to fix it myself. Had a nice email back the same night arranging a time for the appointment for this afternoon. Arrived right on time and got right to work on checking the house over and dealing with our bigger then expected mouse problem. Was here for about an hour, patiently talking through everything including advice on how to reduce the time needed to get rid of all the mice and answered all questions in a friendly and thorough manner. At no time was anything rushed or forced, everything was done so professionally and friendly. Price was reasonable and all in all very satisfied with the whole experience. The high ratings on this site are very well deserved. Thanks for coming out so quickly and dealing with our problem, I would absolutely recommend and use this service again if necessary. Excellent experience, highly recommended. Thank You!

Approximate cost of services:
$250.00
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Company Response

This is so fabulous review responses we have received. Thanks for commenting positively on our service. We always try to improve in our service on base of customer experience and implement it.
We understand people need thoroughly job done with information delivery and that we are always trying.
Appreciated Your highly positive feedback and spending time for us.
Definitely we will be glad to assist you in future as well, if you have any issue.
Enjoy
Gancy

10/10

There isn't much more I can add about Solutions Electrical that hasn't already been said. My experience with them was one of the best experience's I have ever had with a contractor. From the very start with the on-site visit for the estimate to the follow up through to completion of the job, they were never short of outstanding. My job required two visits. It was initially only to be to re-wire a new hot tub installation and add another outdoor outlet and install two new outdoor lights, but turned into a much bigger job thanks to the existing overloaded panel and old hot tub install that had not been done properly. The guys Mario and Carmine turned up exactly on time on the day after my hot tub was delivered and dug the trench for the cable on a blisteringly hot day. The wire was run to my old panel in the short term while we waited for a date from HydroOne to cut the power so the new panel could be installed. The hot tub was wired perfectly and for the first time properly, with proper wiring (the old one was not the right guage and was laid over the ground under the deck with no breaker box on the wall). The wire was trenched, the ESA inspector came out and passed all the work and even allowed them to backfill the trench. The breaker box was installed and everything looked so professionally done. They even vacuumed the basement after they finished running the wire to the panel. When it came time to install the new panel, it was done with an absolute minimum of inconvenience to us. There was a big team on site to do all the panel work, install my outlets and lights. Mario was running things again and he was an absolute pleasure to deal with. Again they had ESA out that day to pass all the work and the hydro was back on after only about 4-5 out. The new panel now means we went from a horribly overloaded 100A panel with 50A sub panel to a nice new 200A panel, which is far safer given some of the demands we have on it with an inground pool and hot tub. They even labelled all the circuits for us. As always everything was cleaned away and the house left looking as if nobody had been there. To say I would recommend Solutions would be an understatement. Sometimes you just realise you are in the hands of complete professionals who know exactly what they are doing and do it to the highest possible standard. The customer service is second to none, and simply I am delighted they are local to Brampton, because I never need to think about who I need to hire if I ever need any more electrical work doing. Job done exactly right first time, on time and at the quoted price. Absolutely perfect.

Approximate cost of services:
$5,200.00
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10/10

After my disaster with another company, its nice to find again a service with high standards and also needed them to clean up the mess from the post holes. Everything was so easy. Went on the website and saw they had a window for the very same afternoon. Went through all the website process which was quick and easy and not much longer after I got a phone call to tell me roughly when the guys would be there. Got another phone call too with a more exact arrival time which was really nice. The guys (Chris and Anton) showed up right on time and immediately gave me a quote for the job of removing piles of dirt and broken concrete. Quote was very reasonable so they went right ahead and did the job. The guys were extremely polite and did an absolutely wonderful job. In the end it was a bit more work than they had anticipated at first but still stuck with the quoted price. They left my yard looking great, did exactly what I asked them to do and did it professionally and with pleasantness. The high rating for this company is absolutely deserved, they were first class in every way and I can't thank the guys enough for the tremendous job they did. I cannot recommend this company highly enough. Superb in every way.

Approximate cost of services:
$257.00
What could this company do to improve their services?
Nothing, absolutely first class as it is
Any advice to offer fellow homeowners facing a similar project?
Hire this company without a second thought
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Company Response

Hi Garry,
Thank you so much for sharing your awesome experience with the 1-800-GOT-JUNK? Toronto Team. You're witness to the fact our team is not shy from getting sweaty and dirty. We're happy that we were able to make something in life completely headache free and we look forward to seeing you again in the future.
Sincerely, Rachelle and The Toronto Team!

1/10

We moved out of our rental house in June 2013 and hired Molly Maid to come in and clean before out landlady came to inspect. I hired Molly Maid before I found out about Homestars and principally because they are a well known name. The experience was absolutely horrible. The two ladies showed up late and then went to work. I went out but my wife stayed behind and she said that one of the ladies did nothing but moan the whole time. I was very specific before booking that I wanted the entire house cleaned and looking spotless. We left the place fairly clean for them, we had already moved all our belongings out of the house so it was empty and the flooring was all tile or laminate. They finished at 3:20 and after arriving at 1:10 meant they were in the house for 2 hours and 10 minutes. After they left we soon had doubts about the quality of the job. Clear stains were missed, some appliances were not properly cleaned. Our worst fears were confirmed when the landlady came around the next day for the post move out inspection. She was absolutely disgusted at the quality of the clean, and pointed out several areas that were not satisfactory to her. However, she did afford us the opportunity to fix everything ourselves, so we did so and this met with her approval the next day. We may as well have done the entire job ourselves. I then got a shock when I checked my VISA statement. I had been billed for $180 for 2 hours work, and then a day later they put through another charge for $90. I asked them why and the owner tells me that the ladies were there for 3 hours, so its an extra hour charge! I informed him that I had no problem billing me for the 2 hours and 10 minutes (even though they did an atrocious job) but there was no way he was going to bill me for 3 full hours. After some back and forth he agreed to refund me the $90, this was on the 5th July. By the 12th July no refund had been put on my card, so at that time I contacted Molly Maid HQ. I never did receive a reply! Shows how much they care! I then disputed the charge with VISA and that seemed to get his attention as on the 14th July he did finally put the refund on. By the 16th I had recieved the refund and ended the dispute with VISA. So in summary, dreadful service, dreadful customer service and deceptive billing. I would strongly suggest giving Molly Maid Brampton a miss and look elsewhere.

Approximate cost of services:
$195.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

Decided to buy a new hot tub to replace the very old one that was here when I bought my house 2 years ago. Have dealt with Pioneer for the last 2 years because we had an inground pool as well and went to their large showroom to take a look around. Went to Oakville rather than Brampton as they have far more models on display. We spoke with Charlotte who is absolutely amazing. She spent a long time with us, letting is sit in various tubs and explaining all the options, extras and overall tub experience. By the end of the visit we had ll the info we needed and an idea of which tub we would get, but just wanted to think it over and be sure. Some sales people can be a bit pushy but Charlotte let us do things at our speed and we finally decided to get the HotSpring Gleam floor model. I also booked for Pioneer to come out and remove my old tub. The crew who came out were fantastic. Removed the old tub very quickly and left the place nice and tidy. Also stayed around to discuss the new tub and placement and answered a lot of questions. Brianna was a delight to deal with in scheduling the delivery and I was happy to see the same crew of guys bring my new tub. Its a big tub and they delivered it wonderfully with not a scratch or mark anywhere. They installed the cover and lifter and spent some time guiding me through everything. Could not have been more thorough and professional and were an absolute credit to Pioneer. Went back to Pioneer today and was given a real lesson on spa care by Charlotte and a significant amount of free chemicals to get me going. Wonderful experience. Highly recommended for purchasing a hot tub and will certainly go back when we need another one, which I hope will be many years from now! Thank you to everyone involved at Pioneer for a really great experience

Approximate cost of services:
$15,253.00
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Any advice to offer fellow homeowners facing a similar project?
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0/10

This is unfortunate. In all my dealings with various contractors on here, I have had nothing but good experiences and great results. Unfortunately this company did not appear when I searched for Post Diggers. I found them through their own website. I am sorry to say that my experience with The Post Hole Diggers was the worst business dealing of my life. This is rather long, but its important to get the details right because no doubt a fiery response awaits from the owner. It started with a simple request for a quote for 20-30 post holes for a new deck build, including their service to fill them with concrete and set the posts. I got a nice email back explaining that its $35 for each 8" footing. Doing the math I realised that I could barely do it myself for any less so I booked on May 29th for them to come out on June 15th. They state that you have to provide the posts, the sonotubes and the brackets. I went to Home Depot to get my parts, including the 8" sonotubes as I'm sure most residential clients of theirs do. The 15th comes and around 1:30 that afternoon I get a phone call telling me the contractor will be there between 4 and 7 that afternoon. Great. So I have already taken the day off and I sit and wait. And wait and wait and wait until 7:30 rolls around and nothing has happened. Now I have 27 posts to be done and I'm figuring that this isn't happening. I call and get told that "Yeah I'm not going to be able to make it there today. I don't have enough materials" Fantastic. So a whole day wasted and didn't even get the courtesy of being told until I went chasing them up. I ask if they can come by tomorrow, and get told no. Its going to be Wednesday, so 2 days down the drain. At that point I should have said thanks but no thanks and found someone else. It will be to my eternal regret that I did not. Wednesday rolls around and I get a call at 7am telling me they will be there at 7:45. I rush around to get my daughter to school and arrive back home right at 7:45 only to sit waiting for another hour with no idea of what's going on until they show up unannounced at 8:40. How did I know they had arrived? I get a phone call from the guy telling me he is in my back yard. I look out of the window and there he is standing there puffing on a cigarette in my yard. How lovely. Glad my dog was not out there, she would have run off. Out I go and I start getting peppered with technical questions that I have no idea about. Why is this?, why is that? etc etc. I'm the homeowner, you are supposed to be the expert. Immediately I feel uncomfortable. Again I should have trusted my judgement and told them to leave. He looks at my sonotubes and tells me they are too big and I will need 10" footings. The sonotubes are marked as 8", he told me they are bigger and not really 8". I get offered two choices, I can go source "real 8" tubes" on my own or I can get 10" holes dug at $50 a hole. I reluctantly opt for the 10" holes. When we are looking over the markings I made, there are a couple of posts close to utility lines in my back yard and near to the house (Marked clearly from a private locator). I get told they will have to be hand dug, but crucially I am not told that these cost $100 extra for each hole on top of the $50 cost. So that turns them into $150 holes. He claims he told me and made it clear, but I am certain he made no mention of it being an extra $100 on top of the $50. He did though offer to let me to do it myself which rather defeats the purpose of hiring a contractor does it not? Had I known the high cost I could have easily moved a couple of them a few feet so they could have been machine dug. Now initially I told them I needed 29 holes as that was my original plan. I have been so busy doing so much work that I forgot that I actually only needed 27 because I was able to remove one beam with 2 posts. All the post holes I wanted dug were marked with stakes and there were clearly 27 of them. He claims he took me at my work it was 29 which is why I was billed for 29. He also said that if it had been 33 I would still have been billed for 29 because of "trust". I find that highly doubtful. The lead guy then tells one of the others not to hit my gas line and tells me he hit a gas line on a job yesterday. Hahaha, that really made me feel at ease. While the crew were working they showed utter contempt for my property. The one guy smoked continually in my yard and another one thought it was ok to spit incessantly over my yard and lawn. I can't say I have ever seen a contractor act like this, treating my property in such a way. Dirt, debris, soil, track marks I expect. Mucus, phlegm and cigarette smoke I do not. Once the work was done, and the work itself was OK it came time to pay. The invoice was for 29 holes and 8 hand dug holes. As I believed that was correct I paid the whopping total of $2,542. Which was over $1500 more than I had budgeted for and frankly had I known up front that would be the price I would never have contacted them again and done it myself. The only reason I got someone in was because originally it was little more than it would have cost me to hire an auger, buy concrete and hire a mixer ($945 for 27 holes @ $35 each). I tried to pay by credit card but their ipad payment system would not accept the payment (I did verify with VISA after that there was enough funds which they confirmed so the error was with their system. I was later yelled at for having "Your card bounce"). So I paid by cheque in the end. After they left I went to the back to take a look and noticed 2 sonotubes and 2 brackets left. Knowing I bought 29 of each I counted the holes and found there were of course 27 as that's what I had marked out. I looked back over my plans to see if there was an error and realised then that it was always 27 I needed after I changed my plan. I looked again at the invoice and saw that originally 27 had been written on there but the 7 was turned into a 9. I looked at the holes that were hand dug and there were 6. So I had been charged for and paid them for 29 holes and 8 hand digs, when I got 27 and 6 hand digs. I will leave it up to each of you to determine as to whether this was deliberate or not. I am submitting photos that show the invoice change and the exact number of holes and hand digs. I think these photos speak for themselves. I'm not really sure how they could be unsure of how many holes they had dug. At the very least when there were 2 sonotubes left that should have caused a moment to perhaps pause and recount. Instead not a word was said and they were quietly laid on the ground in between my posts. The kicker for the hand dug holes is that 2 of them only had to be hand dug because of their own inability to show up on Monday. I had an electrician booked for Tuesday to wire up my new hot tub (Trenched 18" deep running from the GFCI to the tub as per code). Had these guys showed up on Monday as agreed the wire would not have been there and they could have machine dug them! Because they came 2 days late on Wednesday the electrical wire was now there which meant the machine could not be used - And they expected me to pay for that! As he told me later "I don't care". Nice. After I contacted them, they claimed they told me all about the extra charges. Again they did tell me the 10" holes would be $50 each but at no time was I ever told the hand dug holes would be $100 each on top of that. They say they did, again I will let you decide who is being truthful. They did mention to me that some of the holes were close to the foundation and the window ledge and they might get damaged by the machine. In that instance I simply agreed to move the holes back a foot and all was good. Had I known that I was going to be zinged for $100 a pop extra for hand digs, why would I not have just told them to move the holes a little so they could be machine dug? It makes no sense that I would willingly choose to spend several hundred dollars rather than move a hole a foot. But that is what they claim. After going back and forth that evening via email with the person Homestars lists as the owner (Adrianne), I got a phone call at 9:36pm from Mike, who claims he is the owner (and the person I was emailing with is just the "secretary" so the info on here is wrong) and who was yelling and swearing at me down the phone and then he topped it all when he threatened me. He started his rant by asking why didn't I call him, why was I emailing the office, and calling me out for telling him I needed 29 holes and that he didn't bother checking he just takes the client at their word. He excoriated me for not taking his call (I was driving at the time and couldn't as I explained in email when I got home) and he didn't like the fact that I prefer to use email for communication rather than the phone. He lectured me on trust and how he "worked his ass off out there" and how I was "throwing this s**t" and on and on the insults and the derision went without barely pausing for breath. It was extremely intimidating and very threatening the entire time. Certainly there was no time for me to say anything. He is the kind of person that has an answer for everything (no matter how ridiculous it sounds), except you get treated as if you have the IQ of a toddler (Claimed that the guy was spitting because he had choked - except for the fact that I counted him spitting over 20 times in the first hour alone. Must have a heck of a choking problem in that case). Also claimed it was my fault for not going out there and telling them to stop smoking and spitting. Apparently the onus is on me to ask them not to treat my home like a personal toilet. It all ended rather ominously "That cheque better cash or....." and the rest wasn't finished. By the time he had finished screaming at me and not even letting me speak I was shaking and wanted to call the Police. Thankfully I recorded the conversation for my own protection. I feel absolutely sick to my stomach and wish I had never, ever seen or heard of The Post Hole Diggers. I have told them to keep the money (By my count $500 plus tax that they were not entitled to) on the condition they never contact me or come near my or my property again. That is how desperate I am to never have anything to do with these people again. Its not worth it to deal with the abuse and the threats. An expensive lesson learned to steer clear of contractors who don't have a long history of high ratings on here and to always, always make sure you have a site visit and written quote before getting any work done. By a million miles they are the worst contractor experience I have ever had. I have been left feeling ripped off and frightened to death to be in my own home. *************EDIT IN RESPONSE*********************** That didn't take long hahahaha! If you like I can post the entire email string and we can show everyone how "rude and insulting" you claim I was. I have no problem releasing the entire email string, do you? Or how about I release the recording of your owner threatening me, shall we do that as well? The email string of course will reveal you offering to refund me for the holes that you paid me for but did not dig - I see that you can't even refute that. So you clearly admit charging me for work that was not done then? Do you have any comment on the photos and the invoice? I would hardly describe that as you heroically standing up to my attempts to "manipulate" you. If by manipulate you mean trying to get you to charge me correctly for the actual work done then you misunderstand the word manipulate. Infact I told you not to bother because your owner made a verbal threat to me twice over the phone. In light of that harassment I choose to cease communicating with you. However if you wish to push this I am more than willing to instruct my lawyer and we can debate this in open court where all of the information can be made public. If I were you I would quit while you are ahead because I am more than happy to take this to court. So rather than engage in personal attacks on myself, which is basically all of your response, would you like to actually refute any of the claims I made here or do you admit that everything is factually correct? Yes I wanted you to change your fee after the job was done because you charged me for work you had not done!!! I fail to see how you keep failing to understand that fairly simple concept. In business you can't make people pay for things you didn't do. Or maybe its the kind of thing you lot do all the time so you don't even realise. ************************************************************************************EDIT #2************************************************************************** OK Adrianne, have it your way we can keep going like this if you like. Look I never said anything about the quality of the work which was OK. That's not the point. It's the whole paying you for stuff you didn't do part that has me less than happy. Didn't say anywhere there was a concern about the dig or the concrete, so not even sure why you bring that up. I'd like you to explain where I was insulting you or rude in the emails I sent? I had a feeling just from the attitude overall that this might end up in litigation so I was very careful with what I wrote, and I suggest you do the same, because everything you write can be held against you and I have already saved everything. Your claims here are borderline libelous and unless you are prepared to prove your claims in court then you should tread carefully. It's staggering to me that after giving you what you wanted, you still can't let it go. I am literally this close to filing suit against you, so unless you can convince a judge that somehow my paying you for 29 holes when you only dug 27 regardless of the circumstances is legally justifiable then you are on very shaky ground. You can't seem to make up your minds on who owns the company. Mike told me last night you were just the secretary (his term not mine) and that I should deal with him directly. Yet you claim to be part owner. Which is it? The offer you made was that Mike would come around last night and re-count the holes and you would refund me if there were 27 holes. Well Mike never came of course instead he decided to threaten me over the phone, so now I think quite justifiably I do not want him or anyone associated with your company anywhere near my property. I think its pretty obvious from the photos that there are 27 holes and 6 hand digs. That's a $300 overcharge right off the bat and I'm still upset you expect me to cover the cost of 2 hand digs that were only necessary because you failed to show for the first booked appointment. How you can even try to justify that blows my mind. Let me ask you directly, is your company OK with receiving payment for work you did not do? Are you OK with making abusive and threatening phone calls to customers? You talk about this wonderful customer service, well you know that means being able to deal with customers who are not happy. Your only response to anyone who is not happy is to get angry with them! The replies here are striking in how angry you sound. It's seriously unprofessional looking. Every time you get a bad review, its because the reviewer is telling fibs according to you. There is going to come a time when that's just not going to be believable. Hopefully there is enough here to show anyone who has read this far that the shaky use of the truth is coming from only one side. The stop payment was put in place, but you seem to forget to mention about the part right after where I said that was because there was clearly an error and the bill was factually wrong. You also don't mention where I offer to send you photos and video of the 27 posts so you didn't have to re-visit the site and put yourselves out, and that I would immediately make the proper payment by either replacement cheque or by VISA once we could all agree. At no time did I ever suggest I was going to stop the payment and withhold payment for the job, I just wanted to pay an accurate amount. I'm not sure how that could possibly be unreasonable? Do you think I'm unreasonable for only wanting to pay for the ACTUAL job that you did? But you know all this because it's all in the email string isn't it, which again in court is going to be presented as evidence. You do like to be liberal with the facts and like to miss off important bits of information. You are lucky that I did pay you by cheque because if it had been VISA this would have been in dispute. Maybe you don't have many positive reviews because people just aren't that happy with your service. There are likely fewer negative reviews as people will be too afraid to express it given your aggressive and vengeful attitude. Certainly after being on the receiving end of Mike's vicious temper last night I can see why people would be hesitant about speaking out about your service level. Most people like I decided would probably just chalk it up to a bad experience and move on rather than risk incurring your wrath. I have no idea how you can sit there and not make any comment about the telephone call I received last night and the fact that your husband threatened me. If you think that is acceptable business practice then I don't know what to say. I've made my point here, I am not wasting any more time with your company and this nonsense. If you wish to push this any further at all the next you will hear from me will be court documents and I will be glad to update this review again after the outcome of our date in court. I was prepared to let sleeping dogs lay, but your insults and false claims are testing the limits of my patience to the very end. I am in the interests of establishing who is being truthful here publishing screenshots of our email correspondence after the job was done. You can feel free to point out the rude and insulting bits for everyone's benefit

Approximate cost of services:
$2,542.00
What could this company do to improve their services?
Treat customers with respect Treat customers homes with some care and consideration Charge customers for actual work done Explain clearly to customers all charges before doing work and ensuring they understand the total cost Provide proper written quotes Not make abusive and threatening phone calls Show up on the booked day
Any advice to offer fellow homeowners facing a similar project?
Use any post digging company that is not this one
3 of 3 people found this review helpful.
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Company Response

This client was rude, insulting, and disagreeable via email from the beginning but never said anything to the crew when they were onsite. He never voiced any concern over the price or quality of service at all!! In fact he was agreeable and cooperative and said that he was satisfied with the work. Only after the crew left did he decide to start bombarding us with rude emails about our service. The contractor onsite discussed ALL the details of the job and gave him multiple options and was upfront about all the costs involved. The client agreed to everything and said that he was pleased with the quality of the work done.
What is unfortunate is that he wanted to take advantage of a situation and try and get us to change our fee after he already agreed and after the job was done to his admitted satisfaction. When he realized we could not be manipulated by him he decided to then write a bad review instead.
We are ALWAYS upfront with our clients about our prices and any change in price and give them all their options (even if it means us not doing the job). This client chose to proceed with the job knowing all his options. Much of his claims are exaggerated or flat out lies. I am saddened that it is only the unhappy people that write reviews so that they can vent their frustration and all the thousands of pleased and happy (even many repeat / referred) customers don't write their reviews.
And for the record, I (Adrianne) am the contractors wife and part owner; so all the information on here is accurate. It was in fact me you were dealing with (insulting) via email. I too am sorry we came out to do the job for you after your initial barrage of insults but the fact that we did address your concerns and answer your emails and come out to do the job should go to show our commitment to customer service and our client's satisfaction. I even offered you a refund if in fact we made a mistake in counting the posts but you felt that putting a stop payment on your cheque was a better option. So yes let's let the readers decide who is telling the truth here. And I will implore all of our satisfied customers to write their reviews to highlight our commitment to customer satisfaction

10/10

I finally got fed up with running out of Propane on public holidays and having my BBQ plans ruined. So as I already had a gas line running to the pool house in my yard I asked Special Gas Services to come out and quote me for running a short new line from the existing line to where my new BBQ will go. A quote was done in a few days and was only $289 which is their minimum charge for this work as it was quite an easy job. An appointment was set up for the job to be done and they arrived on time (As always) and the work was done quickly, efficiently and properly. Very happy with the service as always, and a special shout out to the lovely lady in the office who is always a delight to deal with and so nice and friendly. Great company, will keep using them for my natural gas requirements

Approximate cost of services:
$289.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

My AC unit broke down and after reading the reviews at Homestars thought Reliable would be the best option and they were located in Brampton too. Like everyone else has said the service was outstanding. Complete test of the system to find the problem and eliminate other possibilities. Needed a new coil, which was installed on the Saturday of a long weekend, with the job finishing around 10pm. Very impressive they would stay out so late to finish the job, and finish it properly. No rushing to get done quickly. Price was very reasonable, all options were clearly explained and every effort made to minimise the cost as much as possible. Could not be happier with the service, the workmanship and the price. My only niggle was it was a little hard to get hold of them sometimes and there was one missed appointment which wasted a few hours of my time. I understand it was due to a personal issue which I am fine with, it just would have been nice to have been told so I was not sitting around waiting. Overall experience however was superb. Would not considering going anywhere else for anything heating/AC related.

Approximate cost of services:
$900.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

10/10

Had a problem with pool heater not working. Had an appointment scheduled for 12-3pm today, however got a call at 9:45 from the technician, Kasper who said he was running early and could come right away. He spent a long time checking various parts of the pool heater and found a couple of issues. One, with the pressure switch he was able to correct which saved me purchasing a new one but the main control board has died so it needs to be replaced. He spent a long time checking to make sure that was the only problem and was very thorough. Kasper was outstanding, very friendly, very professional and thorough with his work and did a superb job. Even called the manufacturer to see if the heater was covered under warranty and took care of ordering the replacement part. After he left within 15 minutes I had a call to say the part was stocked by their supplier and they could come by Wednesday to fit it. Very impressed. Its always great to run into companies where customer service is still a priority, and I cannot recommend Special Gas Services highly enough. Fantastic service, all around from booking the appointment to completing the job and all at a very fair price.

Approximate cost of services:
$130.00
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10/10

Only had a small job, a ceiling fan install and outside light. I'm just not a DIYer and have never meddled with electrical stuff so I'm just not comfortable working with electrics. Hotwire were outstanding. Even for a small job, the quote was reasonable, appointment was booked easily and quickly with only a few days to wait. The guys turned up on time, were very professional and did a great job. They even took the packaging away from my fan and light. Very happy, would absolutely use them again. Of note, one other very highly rated company on here did not even do me the courtesy of replying to my quote request. Thanks Hotwire for being available for small jobs as well as large ones. Very happy with the service.

Approximate cost of services:
$293.00
2 of 2 people found this review helpful.
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