Hi Susan - I'm very sorry to hear about your experience. I'd like to investigate this situation, but was hoping to get some more information in order to find your booking with us. Whether we can still assist with your project, or do something to resolve the situation, please contact me directly at (416) 467-8717 or by email at firstname.lastname@example.org.
We arrive on time for almost 99% of our appointments, and if we are aware of a late arrival our team will take steps to rectify the situation either by sending another team or providing a discount. Your description of your experience seems quite out of character and definitely requires some further investigation.
Thank you for taking the time to connect, and we hope to hear from you soon!
- Will S.