Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
4265 Fairview Street Burlington ON L7L 5R9
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Reviews for Pioneer Family Pools

Average customer rating:
7.1 10 (135 reviews)

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Linda/Dave in Hamilton
Linda/Dave in Hamilton
1 review Hamilton, ON
0/10

Not happy with pioneer pools

Pioneer Pool installed a new Liner for our in ground pool ,nothing but a night mare ,within a week developed a stain at the bottom of the pool exactly were they covered the drain,but of course they said it was our fault ,I voiced that I felt small pebbles under the liner and they said they would get in the pool and check it out (of course that did not happen )the following summer the water drained out of the pool right were the pebbles were ,paid $5600 ,IM just out the money and it has been nothing but stress ,no help from Pioneer pools

1 of 1 people found this review helpful.
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Company Response

Hi Linda, sorry to hear you aren't happy. Sounds odd that staining would occur over the main drain. I would like to investigate and get some photos from you if that is possible. Please reach out to me at cwalychuck@pioneerpools.com.

Mel
Mel
1 review Hamilton, ON
2/10

Nightmare ! Above ground pool installation

Very little communication had no idea how to work salt water still after a week have not herd from anyone no direction or help.
*Showed up with wrong excavators after sending pictures and measurements of entrance ways to yard and paid for small equipment. Pool installation pushed back
*Asked for them to come look at excavation twice we are on a hill.*Rented the size of bin they suggested
*Left with 10 yards of dirt Had to pay another $1000 for someone to remove*role off truck operator said bin was not even full when picked up *Had something stuck in ground
after excavation asked for help from operator to remove he said yes then left without helping.*Had to pay to get a old wheel out of the ground would of took him one min with machine. Pool excavation pushed back again *Received a call to come pay remaining balance. Sales rep told me had $1000 grade fee !! Wait in your book says you supply a quote well that didn’t happen! Then emailed sales agent again asking for detailed bill said “absolutely” never received. 5 days
later I email him asking again. He says he will absolutely
call me in the morning to discuss payment that never
happened still after a week have no idea how to work pool and no word from anyone. Was told in my email sorry we are very busy this year. No communication no support ! I guess if you’re not paying 50,000 for an above ground pool they don’t care!

1 of 1 people found this review helpful.
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Company Response

HI Mel, I would like to review all aspects with our construction and sales team. Do you mind emailing me to confirm your full contact information please? Cwalychuck@pioneerpools.com - thank you so much!

Mark  in Burlington
Mark in Burlington
0 reviews Burlington, ON
10/10

Pool Opening

I had Pioneer Pools (Burlington) open my pool.
I was extremely impressed with the customer service.
Monty and Mitch were great to deal with.
I would recommend them 100%.
They were efficient and went above and beyond their duties. What a great experience !!

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Company Response

Thank you so much for this!! Sooo grateful and I will make sure to let Monty and Mitch know.

Kevin in Mississauga
Kevin in Mississauga
1 review Mississauga, ON
10/10

pool

We had Pioneer family pools install our pool. Bryn was excellent from the first meeting with him. The crew that did the work did a great job. We would recommend Pioneer family pools to any one..

Kevin

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Company Response

Thank you Kevin! We are thrilled to hear this - happy we could help!

M in Mississauga
M in Mississauga
1 review Mississauga, ON
10/10

Liner Replacement

Thank you to Ian and crew for a great job installing our new liner! Looks great and they went above and beyond. Appreciate the time they took to do the job right.

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Company Response

Thank you so much! This is great to hear! I will let Ian know!

The Roman’s in Mississauga
The Roman’s in Mississauga
1 review Mississauga, ON
10/10

6 stars

How can we start this Pioneer Pool review...... can we give 6 stars out of 5? Unfortunately not, but trust us they DESERVE 6 STARS.
From the beginning, this company showed a truly professional costumer services. After Bryn came to our home to asses our backyard and asked us few questions about our dreamed pool( that we had no idea at that time what we want except an inground pool) a very quick appointment at the office was seated up. At that appointment, a date to start the project was already decided and all our questions were answered in a professional matter. An estimate fee was also discussed and a 3D plan followed shortly after. After doing a research, Pioneer Pool prices are the same with all other big pool companies.The estimate fee was exactly what we end up paying.....no surprises. We did some changes to the first project we made but never felt any pressure from Bryn when taking a decision. Contrary, he always answered all our questions and guide us within our best interest only. Pioneer Pool will design your pool and also gives you idea about landscaping around the pool. Richard was helping us with that, and we have only good things to say about him too. Unfortunately our start date was delayed by the city but once again Bryn guided us with all the necessary paperwork and also represent us in front of the city in order to get the approval. When the project date came, Bryn promised us that our pool will be done in a week time......hard to believe when you deal with contractors. Well, Pioneer Pool, Bryn, and his workers started the project Tuesday morning and they were done by Saturday lunch time including the cement around the pool. Was amazing, and we do not have enough words to thank to all this professionally, organized, well trained people that helped us during this project. As a conclusion, from our point of view, Pioneer Pool is a trustable and reliable company which is run by professionally, devoted and trusted employees. Many thanks to Bryn, Richard, Rick and all other workers that helped us to achieve a wonderful backyard.

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Company Response

Wow this is an incredible review! I'm so sorry I'm late to getting back to you. We are so very grateful! Not sure if you noticed that HomeStars actually allows for 10 stars! You gave us 6/5 which is amazing! But 6/10 we would always want to aim higher Hahahah.
We are privileged to have built your pool and so happy you are thrilled with the end result! Thank you again!

Nilanthi in Milton
Nilanthi in Milton
0 reviews Milton, ON
10/10

Outdoor pool

They did a nice job. Their staff is very knowledgeable. Due to weather condition in early spring, job could not finish as we planned. I think price is reasonable. We do recommend them for any one who likes to build a pool.
But, for landscaping better to get quotations from few people/companies and go.

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Company Response

Thank you very much for the feedback. The weather is always unpredictable but we aim to work through as many weather conditions as we can to stay on track with your installation. Have a great upcoming season - let us know if you need anything!

Jenny in Burlington
Jenny in Burlington
0 reviews Burlington, ON
10/10

Professional efficient just amazing

We could not be happier with the service we got with pioneer.. Jeremy (Burlington) was beyond patient and professional, it was nice to have all our questions were answered by phone or email without a long wait time!! Ryan over looked the whole project from start to finish and was amazing!! Everyone that took part ( gas and electric company) were all so great!!! No problems at all. It’s a nice change dealing with professionals!

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Company Response

Thank you Jenny. We are so happy you have taken the time to share your experience with us. I will make sure to relay this to Jeremy and Ryan. Enjoy swimming.

Lisa in Hamilton
Lisa in Hamilton
0 reviews Hamilton, ON
8/10

In ground pool

I had a very good experience. The staff was very helpful. We didn't have any problems. I particularly I liked the assistance that was available 24/7. I took advantage of this service a lot and they were always available to help.

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Company Response

Thank you Lisa! We try to be available as often as we can to provide the most helpful service possible.

Lking in Hamilton
Lking in Hamilton
1 review Hamilton, ON
10/10

On Ground 17x30 pool

We couldn’t be happier with our purchase and the service we received from the Hamilton pioneer. They helped us coordinate our dream back yard and the only regret we have is waiting this long to do it.

We were anxious about making such a big purchase. This would be our first pool and it felt like there were a lot of decisions to make. We needed a fence, landscaping and really didn't know what pool was best for us. Working with pioneer reassured us that we could do this and they would be there to help. 2019 was the best summer because of our beautiful pioneer pool.
Chris from pioneer helped us every step of the way. He helped us select the best pool for our yard and connected us with the professionals we needed (fencing, gas, electrician, landscaper) All of this was done while respecting our budget and supporting us to get our dream back yard.
The great service didn't stop once we had the pool. They checked in with us regularly to see how things were going and taught us how to take care of the pool.

We went with the 17x30 on ground pool.
When investigating pools I wondered about the list below. I hope my answers from experience will help you:

Where should we buy our pool?
-100% pioneer. They are honest, fun to work with and care about quality service

Salt vs chlorine?
-That's preference but we did salt and it has been extremely easy as a first time pool owner. Lots of use with minimal work

Heater or no heater?
-We did heater. It's worth every penny. We went swimming in perfect water all season and had an extended season because of the heater. Our pool will be open May-Oct because of the heater

Lights or no lights?
-Worth it!!! We swim in the evening under the stars with our pool glowing like a tropical resort.

Steps or ladder?
-We did steps. Anyone that has come over and owns a pool with a ladder say they wish they did stairs. We won't ever wish we did a ladder.

It's Christmas Day. Only 63 days until we swim again. We're counting down the days
Yes Santa brought us floats for the pool :)

2 of 2 people found this review helpful.
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Company Response

We cannot thank you enough. And it means the world to us that we were able to assist in creating your backyard oasis for all of your family and friends to enjoy. I will make sure to let Chris know. We also appreciate you using our trusted trades to complete your project. Santa has the best ideas for presents! Pool floats are an awesome one!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Family Pools

At Pioneer Family Pools, we are committed to providing family and friends with a better leisure living!

Smartphones and the internet have accelerated the way in which we interact, but that doesn't mean you can't take the time to break away.

At Pioneer Family Pools, it's all about family to us. We understand that relaxing in your soothing hot tub, or enjoying a summer barbecue by the pool with our all-new collections of patio furniture and accessories, are the much-needed moments in your busy life - those moments you truly cherish with family and friends.

Give us a call today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pools, Hot Tubs, Patio Furniture, Maintenance Products, Chemicals, Service
SERVICES
Full Service Pool and Hot tub Options. Safety Cover, Liner and Custom Covers.
BRANDS
Hayward, Zodiac, Polaris, Paramount, Atom, Pentair
SPECIALITIES
Pool, Hot tubs and Patio Furniture
WEBSITE
https://www.pioneerfamilypools.ca/
YEAR ESTABLISHED
1965
NUMBER OF EMPLOYEES
250
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.