Run, don't walk away from this company! We had a 10 year parts and labour warranty on our Goodman Air Conditioner. Last summer, it broke down after only 5 years. We called the company to have them come out to repair the air conditioner. When they discovered that the replacement part would be very expensive, they refused to honour the warranty that we had in writing. When we pursued this to insist that they honour the warranty, they blocked our calls and refused to return our calls. We had another service company come out who didn't even charge us for the service call. They looked up the serial number for us and found that our warranty had never been registered with Goodman or with the company. We now are buying a new air conditioner from the company that helped us out last summer.