Decided to buy a new hot tub to replace the very old one that was here when I bought my house 2 years ago.
Have dealt with Pioneer for the last 2 years because we had an inground pool as well and went to their large showroom to take a look around. Went to Oakville rather than Brampton as they have far more models on display.
We spoke with Charlotte who is absolutely amazing. She spent a long time with us, letting is sit in various tubs and explaining all the options, extras and overall tub experience.
By the end of the visit we had ll the info we needed and an idea of which tub we would get, but just wanted to think it over and be sure. Some sales people can be a bit pushy but Charlotte let us do things at our speed and we finally decided to get the HotSpring Gleam floor model.
I also booked for Pioneer to come out and remove my old tub.
The crew who came out were fantastic. Removed the old tub very quickly and left the place nice and tidy. Also stayed around to discuss the new tub and placement and answered a lot of questions.
Brianna was a delight to deal with in scheduling the delivery and I was happy to see the same crew of guys bring my new tub. Its a big tub and they delivered it wonderfully with not a scratch or mark anywhere. They installed the cover and lifter and spent some time guiding me through everything. Could not have been more thorough and professional and were an absolute credit to Pioneer.
Went back to Pioneer today and was given a real lesson on spa care by Charlotte and a significant amount of free chemicals to get me going.
Wonderful experience. Highly recommended for purchasing a hot tub and will certainly go back when we need another one, which I hope will be many years from now!
Thank you to everyone involved at Pioneer for a really great experience
- Approximate cost of services:
- $15,253.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?