Canadian Appliance Source

Thank you for your review. I was not able to find your specific details in our system to address your concerns directly.

We receive all of our appliances directly from the manufacturer in their original packaging. Unfortunately, there are times when the appliance does not function properly. In these cases, the manufacturer will send out a technician to assess the issue as they hold the 1-year warranty.

Kindly send us the details of your order to cs@caslp.ca and we would be able to look into this further if you have not received any assistance since that time.

Thank you for your review. Our cancellation policy is available for customers to view via our website and we also include this on the invoice sent out to you. I don’t have your order so I am unable to review the specifics of your cancellation request as we handle them on a case by case basis. We do provide the lowest price in the market and we aim to match and beat our competitor’s pricing.

Thank you for your review. I am sorry to hear that your experience with one of our sales representatives was less than pleasant. We want to ensure that matters such as this are handled in an appropriate manner as we want to ensure all our employees provide the best possible customer experience.

Kindly send your order details to cs@caslp.ca so we can have this matter investigated and addressed by the Sales management team. We look forward to hearing from you.

Thank you for your review. If you have the opportunity, please reach out to our Customer Care team at cs@caslp.ca to provide your order number so that we may address your concerns directly.

Our exchange policy is listed on our website and is also included on the invoice that is provided to you at the time of sale. We also send the specifications for all appliances on your order 24 hours after your purchase so they can be reviewed for accuracy.

It’s the customer’s responsibility to ensure they are purchasing the correct products for their needs. We also review each case for return individually and once it’s confirmed this was the sales representative's error, we waive any type of penalties.

Dear Customer,

Thank you for your feedback. We are very sorry to hear you were not satisfied with your experience in CAS. Our 25% re stocking fee is case by case basis our returns team look into this accordingly. We do regret to hear you are not satisfied we can escalate this with our resolutions team if you want to email them at resoultion@caslp.ca.

We apologize for the inconvenience this has caused.

Kind regards

CAS

Dear Customer,

Thank you for your feedback. We are very sorry to hear that your refund has been delayed. Once the refund has been processed on our end it does take 5-7 business days to process back into your account.

Kind regards

CAS

Thank you for your review. I am sorry to hear your delivery was not completed successfully. The delivery company that we use strives to ensure all deliveries are completed safely with no damage to the customer’s property. Based on the information in our system, access to the old appliance was being blocked by some pipes in your home. This prevented the team from being able to remove the old unit and replace it with the new unit.

We provided the opportunity for you to make arrangements to ensure accessibility to the area. You then requested to cancel the order which we obliged and provided a full refund on the appliance plus applicable taxes. The delivery fee is non-refundable as we use a third-party company and as stipulated on the delivery confirmation it’s the customer's responsibility to ensure their space is properly prepared before the delivery team’s arrival.

Dear Customer,

Thank you for your feedback. We are very sorry to hear that your new beverage fridge has been put on backorder for longer than expected . Unfortunately due to the global circumstances we are experiencing longer delays than normal with our manufacturers.

We apologize for the inconvenience this has caused.

Kind regards

CAS

Thank you for your review. In researching your order in our system, I see that the ventilation unit was delivered to you on September 19, 2019, and the issue mentioned above was reported to us on October 24, 2019. All our appliances are covered under a 1–year manufacturer’s warranty so all functional issues are handled by them.

On the Return Request form you completed, you indicated that the appliance was installed/used and as such, we referred the case directly to Thor. I trust that since that time you have communicated with Thor and they have provided you with further assistance in this regard.

Dear Customer,

Thank you for your feedback.

We are very sorry to hear you were not satisfied with our delivery services.

Please know all appliances need to be uninstalled before our delivery team arrive as our delivery team cannot uninstall any appliances. If any old appliances are left installed when our team arrive then unfortunately they cannot complete the installation.

We sincerely apologize for any inconvenience this has caused.

Kind regards
CAS