BEWARE: 25% non-refundable deposit taken and then they don’t care
CAS claims their deposit policy is “industry standard”. This is a not true. 5-10% fully refundable deposits are standard. Full refunds from other retailers are given until the appliances are delivered. CAS was unable and unwilling to arrange delivery to me despite promising they could accommodate my condo delivery policies that I outlined to them prior to the sale. They have kept my $700 deposit and have not delivered the appliances. Obviously they have no incentive to deliver since they have my $700. Please do your research before even considering doing business with this company. If there is ANY problem with your order/purchase, CAS will do nothing to correct it. Their customer service staff are condescending and dismissive. They tell you if you don’t like their policies then cancel your order. Of course they keep your 25% deposit. THIS IS A CORRUPT BUSINESS.
- Approximate cost of services:
- $700.00
- Company Response
Dear Customer,
Thank you for your feedback. We are very sorry to hear you were not satisfied with your experience in CAS. Our 25% re stocking fee is case by case basis our returns team look into this accordingly. We do regret to hear you are not satisfied we can escalate this with our resolutions team if you want to email them at resoultion@caslp.ca.
We apologize for the inconvenience this has caused.
Kind regards
CAS