I have no words to say how great Fuad is; treats me like he would a family member. Our Frigidaire oven, no longer under warranty since Sears went bust, would intermittently NOT heat up to the required temp. It would work one time, and then not work the next 3 times. So frustrating. We would set the oven to delay heat of 450 and it would stop at 271 or maybe 315 ... whatever it wanted. And it would take super long to get to the temperature when it was acting up. After going on line and replacing the temp probe (Fuad said it wasn't the problem but Google says it was..., Google was wrong), and that not working, I called Fuad back and he did a MacGiver /techy switch of my electronic control panel with one he had ... and voila, working! What a relief. A brand new control panel is around $300 plus labour. Fuad is the best ... 5 STAR!!!