Canadian Appliance Source

Placed an order with them in January and requested a delivery 5 months later, they kept postponing the delivery and didn’t answer any of our calls. Very poor customer service and the sales don’t care once you pay the amount of the order

Salesman never setup promised delivery date, no appliances delivered ! These were bought and paid for in full, months in advance ! Order was cancelled, still waiting for refund ! No appliances are available for a month and a half due to Covid, these were purchased and ordered Sept. 2019 for delivery in June ! Company should be avoided at all cost

Our wooden floors were horribly hacked up by the delivery of a new fridge and the removal of the old one. There are four approximately 40-inch grooves in the floor. The delivery people should have put down cardboard during the delivery to protect the floors. I am terribly upset about the condition of my floors now!

I bought a Frigidaire fridge from CAS on April 25th
On the morning of May 5th I I received a damaged fridge which was returned
On the afternoon of May 7th I received a fridge with a lot blue scuff marks which took a while to scrub off....I didn't know that the inside of the fridge was also DAMAGED until the delivery guys left and I took out all the trays and shelves to wash them & to clean the fridge
I sent pictures immediately to the salesman
Then tto someone from customer service
then to here there and

everywhere ( THIS IS NOW THE PUSH AROUND)
I was told by someone to speak with the manager
. .... I called Lau on May 15th and left him a msg asking him to please call me back that I would really appreciate
it I could speak with him
TODAY IS MAY 19 th and the MANAGER just blatantly ignored me yet when my male friend called to speak on my behalf the said manager spoke with him

Both LAU and DAVE ( the salesman) told my friend that the fridge can be exchanged
I filled out the form they sent me
Today CAS sent me an email offering me $100.. how dare them!!!!! $100. for something I paid almost $1600. which will still be damaged AND WHICH I PAID IN FULL
Utterly ridiculous and unacceptable!!!!
DONT SHOP FROM CANADIAN APPLIANCE SOURCE

"The Better Business Bureau files indicate a pattern of complaints for this business." I wish i had read this before ordering. It is the worst service i have ever experienced. Ordered online, waited over two months without a status update. can't get answers from customer service and to top it off, if i want to cancel the order that i still can't get or no one can tell me when will be ready, i will be charged a 25% fee that is not made clear anywhere on there website before ordering. Do yourself a service and never buy from this place!!!

The white glove service was a complete sham! The CAS installers whines and complained from the second they walked in the door. They did not have the tools and complained about going to the van to grab them. They began swearing at the few metres hallway they were supposed to push the new washer and dryer down to connect to hose and plug it in the wall. Did I mention this is the second trip the white glove specialists made to our condo and second time they’ve complained and cursed and left the job incomplete.

We purchased 25k in appliances from CAS in Barrie. They were 2 months late delivering our range. I returned an item 6 weeks ago and have not received a refund. STAY AWAY FROM CANADIAN APPLIANCE SOURCE!

I hate giving bad reviews but I really had no choice with the GE Profile PNE25NSLKSS; it is by far the worst kitchen appliance I have ever owned. The lowest score I can give is one star (which is really 0) so I am giving one added star for my salesperson, who I think actually tried to help me. Other than that, this fridge was a nightmare from day 1 and buying from Canadian Appliance Source was an even bigger mistake. This fridge was D.O.B. (Defective Out of Box), I had to make a service call to GE the day after it arrived, when I first plugged it in. It immediately made a ridiculously loud rattling noise, which has to be heard to be believed. I could not leave it plugged in as it would wake the house (no exaggeration, seriously). I first called CAS and they did nothing for me other than to say call GE service and if I wanted to return the fridge it would cost me a 25% restocking fee, despite the fact that it was clearly defective. One of the shelves also arrived bent (not that big a deal, it happens). The GE repairman they sent the next day (which was nice) said that the noise it was making was the ice maker and this was NORMAL FOR THIS MODEL and the only fix was to physically disconnect its power supply from the main unit, which is what we did. So now I have a fridge that I paid extra for an advanced ice maker and filter system that can't be used unless you like being woken up at night every 45 minutes. The shelf was also replaced, which came in the mail about 2 weeks later. The next problem we experienced was that the fridge would go into what I call power cooling mode (the same as when it first starts cooling after you first plug it in). This is a normal sound, just noticeably louder than normal operation. Unplugging it briefly fixed this. Now it is freezing my liquids near the back of the fridge despite being set to 37. Overall, this fridge is a nightmare and clearly defective, I regret buying it, especially from CAS. AVOID GE FRIDGES AND CAS!!!

I have never had such a poor experience with a Canadian company, it is still hard to believe. I waited to post a negative review to see if my problem will be solved but it shows to indication. I have paid for a new fridge and had it delivered within a few days. The control panel doesn't work and I'm unsure if the issue is from the door installation or a broken fridge. This company has me waiting to hear back from the manufacturer and going through an exchange process for a new appliance instead or delivering me a working one. The agents are rude, they don't sign their names over email communications, have not heard from the sales agent that sold me this. I have paid 2000 for a fridge and do not have an indication of resolution in sight. At this point I am not even sure if this is a real company and I would not recommend transacting with them. There are plenty of other choices, make sure you skip over this one.

I purchased a microwave yesterday said was in stock and could pickup next day even called and they verified it, wanted payment in full, they even sent email with pickup date on 15th ,day scheduled. Wife was on her way to pickup and called just to let them know she was on her way, THEY SAID NOT IN STOCK!!!!yesterday confirmed was in stock both by email and phone salesman.This company tells you whatever you want to hear to get your money, then everything changes. Called them and they just blow you off saying if not happy send email to customer service!!! Rip off, do not care for customer bad customer service. Do not buy from this company!!!