No customer service whatsoever, as soon as you sign the rep is no longer responsible
pickup of my old unit was included as well as delivery of the news one. Exactly the same size. When the deliver guys showed up they claimed they could not take it up the stairs and refused to do the delivery or the pick up. did mesure anything, just didn't fell like it I guess. Corbeil electromenager , from which I then went to buy the samething the following week. did the delivery and pickup without a problem in 10 minutes. to this date, Canadian Alliance refuses to reimburse for the delivery when THEY are the ones that refused to do it on the spot and where I have proof that it was easily done by another supplier. horrible customer service AVOID at all cost, not worth the savings.
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you for your review. I am sorry to hear your delivery was not completed successfully. The delivery company that we use strives to ensure all deliveries are completed safely with no damage to the customer’s property. Based on the information in our system, access to the old appliance was being blocked by some pipes in your home. This prevented the team from being able to remove the old unit and replace it with the new unit.
We provided the opportunity for you to make arrangements to ensure accessibility to the area. You then requested to cancel the order which we obliged and provided a full refund on the appliance plus applicable taxes. The delivery fee is non-refundable as we use a third-party company and as stipulated on the delivery confirmation it’s the customer's responsibility to ensure their space is properly prepared before the delivery team’s arrival.