One of the worst company to deal with in terms of return policy , even the product is a little bit cheaper , if the product is defective they will tell you to deal directly to the manufacturer and you cannot take it back to the store until you deal with the manufacturer which tells you they covered only the parts and you have to pay for the technician labor and my product was still brand new just over 1 month when I bought it .And still when I fill up the return and exchange on line , they say my request has been declined even though I never used the product.
- Approximate cost of services:
- $330.00
- Company Response
Thank you for your review. In researching your order in our system, I see that the ventilation unit was delivered to you on September 19, 2019, and the issue mentioned above was reported to us on October 24, 2019. All our appliances are covered under a 1–year manufacturer’s warranty so all functional issues are handled by them.
On the Return Request form you completed, you indicated that the appliance was installed/used and as such, we referred the case directly to Thor. I trust that since that time you have communicated with Thor and they have provided you with further assistance in this regard.