Canadian Appliance Source

Appliance Retailers
90 Ronson Drive Toronto ON M9W 1B6
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Appliance Retailers
Canadian Appliance Source
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76%

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Reviews by rating (past 12 months)

Reviews for Canadian Appliance Source

Average customer rating:
8.3 10 (2861 reviews)

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Mike
Mike
11 reviews Toronto, ON
10/10

Appliances

Did my shopping online first before going to CAS. We were introduced to Sujat as soon as we entered the building and he helped us with our purchase including answering all our questions and getting us a favorable price on multiple appliances. That was on Thursday...by Saturday morning at 8:30 we were receiving our appliances. Delivery was quick and on time as scheduled.

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Company Response

Dear Customer,

Thank you for your feedback.

We are very pleased to hear you are satisfied with our service to you.

We look forward to assisting you again in the near future.

Kind regards,

CAS

Deborah
Deborah
6 reviews Oakville, ON
10/10

Freezer

Patient, professional and knowledgeable sales people. Excellent delivery staff. Tidy and considerate as well as on time with excellent tracking app
Took away excess packaging and reviewed start up instructions.

I would recommend this store without hesitation.

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Company Response

Your kind words are greatly appreciated, hope to see you soon. CAS

Private User
Private User
Private User reviews Toronto, ON
10/10

Great service and timely delivery

Great service in finding the right range for our property, especially given the supply shortages due to the pandemic. Delivery was easy to reschedule to a suitable day and the delivery itself was smooth and seamless.

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Morning Java in Scarborough
Morning Java in Scarborough
0 reviews Mississauga, ON
0/10

Read this BEFORE YOU THINK ABOUT stepping into a CAS store

Do you want to purchase your appliance from a company:

- That’s had over 140 Better Business Bureau complaints noted during the past 12 months (and they were closed for ½ the year). You can see the complaints for yourself on the BBB's website.
- where a former CAS sales associate states “This company only cares about sales. They want you to charm a customer into a sale without being honest about polices, (example: non refundable deposit). Once we got the customers money, I wasnt allowed to acknowledge complaints, it had to be transferred to “customer service” where they basically told customers there was nothing they could do. I felt like a sleazy salesman. The company doesnt stand behind their products if something is delivered defective …”. You can read the employee's full comments on the INDEED website.
- that uses delivery personnel who dropped my washer on my front walkway, then left the washer in the middle of the laundry room, did not balance it and didn’t tell me they left the dryer steam hose disconnected (hidden behind the washer), then rushed me to sign that everything is satisfactory without the opportunity to inspect it.
- A customer service team that speaks politely and does NOTHING! Commitments made are commitments they ignore….. they will not allow you to escalate the problem (they won’t even allow you to speak with their supervisor…. absolutely pathetic!)
- An executive management team that’s completely invisible (I can get the e-mail of the CEO of the TD Bank, but the CAS executive management team hide from their customers….. giving one the impression that they’re ashamed/embarrassed to be associated with this company).
- Where a customer service rep. told me NOT TO TELL THE MANUFACTURER THAT CAS DELIVERY PERSONNEL DROPPED THE WASHER. (I wonder how their suppliers feel about this CAS practice?)

Oh how I wish I had done my research before buying the washer from CAS. ….. Here’s my experience in summary…. Bought a Magtag washing machine, the delivery personnel did an absolutely terrible job, as noted above, the washer started leaking water from the detergent dispenser area from day one. (I thought this was a “settling in” problem, but it didn’t correct itself, I turned down the water pressure and this didn’t correct the problem either). Called CAS customer service, they did nothing for me, they told me to call Whirlpool, but NOT TELL THEM THE CAS delivery personnel dropped the washer. It’s now a month later, the washer’s still leaking and now (after numerous calls by me) they want me to wait another week for a tech to come inspect the washer (because it was installed (BY THEM) and used (HOW ELSE IS ONE TO KNOW IT LEAKS?). If you want to buy an appliance to solve your problem rather than create one, spend your hard earned money else where…. Oh yes, once customers complain online, their response is “please contact us”…. HEY CAS, PEOPLE HAVE ALREADY CONTACTED YOU AND YOU DID NOTHING, THAT’S WHY YOU’RE GETTING THE NEGATIVE REVIEWS AND OVER 140 BBB complaints in the past 12 months. I WANT THIS PIECE OF JUNK YOU SOLD ME REPLACED OR MY MONEY REFUNDED IN FULL.

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Private User
Private User
Private User reviews Barrie, ON
10/10

So happy

My washing machine died and I needed a new one fast. Adam quickly found what I needed and delivery was next day! Great service and great price on a laundry pair. Thank you.

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Company Response

Dear Customer,
We appreciate your business and thank you for your review.
We're glad you had a great experience from start to finish,
We look forward to seeing you again

regards
CAS

Private User
Private User
Private User reviews Toronto, ON
10/10

New Washer Delivery and Installation

Excellent service. Very obliging sales assistant who provided excellent advice and was very obliging. The purchase price was competitive and delivery and installation were a reasonable cost. The delivery date we requested was fulfilled. It was extremely easy to track the delivery on the day. The delivery guys were punctual and very helpful. I highly recommend Canadian Appliance Source and the delivery company.

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Company Response

Dear customer,
We appreciate your review and purchasing your new refrigerator. We're glad you had a positive experience with your delivery. We look forward to doing business with you in the future.

Regards 
CAS

Navkaran in Toronto
Navkaran in Toronto
0 reviews Toronto, ON
10/10

Excellent service from start to end

I met at store with Nicola and he was really helpful in deciding our purchase. We had to change our order and he was very kind to change the order and help us follow up on our deliveries. Even though there was a slight delay in one part of the order, the delivery and installation team were on time, respectful and did a clean job. I highly recommend Canadian appliances.

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Company Response

Dear Customer,
We appreciate your business and thank you for your review.
We are pleased to hear how great your sales rep was and how he followed up with you.
It will be a pleasure to see you again
regards
CAS

Private User
Private User
Private User reviews Brampton, ON
10/10

Kitchen

We wanted Appliances to fit in our Kitchen.
The Sales person at Canadian Appliance Source was very professional and knowledgeable, explained options available to fit in our Kitchen and the choice from famous brand bames.

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Company Response

Dear Customer,
Our team is pleased to hear how knowledgeable your salesperson was in helping you to select the brand and size of your new appliances.Our best wishes go out to you and we look forward to seeing you again.
regards
CAS

DZ
DZ
0 reviews Calgary, AB
10/10

Washer and Dryer

Good selection. Nicely organized store. Helpful but not pushy service. Competitive pricing. Desired items were in stock. Quick delivery. Good email communication. Next time we need an appliance CAS will be our first stop .

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Company Response

Dear Customer,Thank you for your review and your purchase of your new washer and dryer.
we're glad you had a great service and we look forward to helping you in the future.
regards
CAS

Porky
Porky
0 reviews Vankleek Hill, ON
10/10

Samsung refridge

Love are prchace was one of the best
Shopping experience ,reminds me of
The service that we use to have before
I’m 70 and you have the best. Salesman
Was name Mohamed please don’t change.

Paul R.Barthelette

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Appliance Source

With well over hundreds of household appliances shipped daily, fully stocked showroom, and a mega warehouse to keep our inventory fully stocked, we are currently one of the largest retail suppliers of household appliance throughout Canada. Our success has been built on a simple principle: take care of every customer ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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