Canadian Appliance Source

Appliance Retailers
90 Ronson Drive Toronto ON M9W 1B6
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Canadian Appliance Source
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81%

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Reviews by rating (past 12 months)

Reviews for Canadian Appliance Source

Average customer rating:
8.1 10 (2458 reviews)

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A in Downtown Toronto
A in Downtown Toronto
6 reviews Toronto, ON
0/10

No after purchase customer care for when things go wrong

I would give zero stars if I could. First off the sales associate gave me incorrect info about the appliance and when I emailed him after he asked me how could be expected to know as they sell "thousands of appliances". Also, my fridge was delivered without the screw assembly kit and I have been talking to CAS for the last three weeks to try and get one sent out. Finally I called electrolux again today and was told it will be several more weeks. CAS is doing nothing to help me or give me a quick exchange so that I don't have to have a fridge without handles for two months.
They then finally sent me parts but they were the incorrect parts (wrong size) and only sent 2 when clearly there are 3 handles requiring 4 parts each. Now they keep saying I have to deal with electrolux directly and they cannot do an exchange or expedite the parts to me. This company is terrible. I think the only way they could get good reviews is if you're lucky enough to have your appliance delivered intact - but the real test of a company is their customer service when something goes wrong. The sales associate (Ahmed from Scarborough) has not replied to my emails and all I get are generic replies from customer service saying the parts and services department has been contacted and I need to wait to hear. I would purchase these parts elsewhere if I could but they are not available at regular stores or on amazon or parts places. It is maddening. They don't care - I spent over 3K on a fridge a month ago and still don't have the parts to complete its assembly. Do not go here. From now on I will only purchase from Costco or the Bay or a larger department store where they take customer service seriously. Just before this fridge I had ordered one from Costco but it turned out the online measuresments were incorrect - when I called Costco they immediately sent someone to pick it up - no questions asked. Meanwhile CAS has done nothing to correct this issue and won't even allow me to return it until Electrolux contacts me and arranges tocome and do an inspection of the fridge. This company is horrible. They want to sell you an appliance and then have nothing to do with any issues that arise. Stay away!!

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Private User
Private User
Private User reviews Whitby, ON
10/10

Fridge by Phone!

COVID and the fridge decides it’s going to start to go. We needed a new fridge, but of course that meant a delivery. CAS had EVERYTHING covered. The delivery was on time, and they worked with a tricky door and entranceway. Nicely done.

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Private User
Private User
Private User reviews Hamilton, ON
8/10

Kitchen oven

Oven was voted #1 however in Covid-19 it took 3 months to get. I am very happy with the product. Delivery people were good except they never took off their shoes when they entered the house which is concerning to me.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Moved new fridge into basement

Moving old large heavy fridge and put in new fridge. Appreciated they removed doors that needed to be. Appreciated they lifted the very heavy fridge and removed it from my house.

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Jennifer from Markham
Jennifer from Markham
6 reviews Markham, ON
10/10

Great Service

This is my second time purchasing appliances here. Both times, they were courteous and efficient. They offer the best prices as well. Hands down. Highly recommend. Will use again in the future.

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John in North York
John in North York
6 reviews Toronto, ON
10/10

Good Source for Appliances

I've bought several things from them and have been happy. They are always willing to take a few dollars off the lowest advertised price. Prompt delivery and set-up. Most recent purchase was a washer and dryer.

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David from Toronto/Mississauga
David from Toronto/Mississauga
20 reviews Toronto, ON
10/10

Fridge & Delivery

They told us it would be a wait and it was but thats ok- due to covid. The delivery system was amazing, tracked the truck and the guys were great. no issues, all as expected.

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Vik in Toronto
Vik in Toronto
10 reviews Toronto, ON
10/10

Washing Machine Replacement

Tom at CAS (Scarborough) was very knowledgable about this product. Be careful, some washers need to be plugged into a matching dryer. If you are only replacing one machine check the specs carefully. Tom helped me avoid this common mistake and pick the right machine. Delivery was prompt, punctual, and professional. I will be a repeat customer!

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Neal denHollander from Hamilton
Neal denHollander from Hamilton
6 reviews Hamilton, ON
10/10

Kitchen range/oven

Needed a replacement range / oven when our 3 yr old Whirlpool unit had a failure of the control board. Too expensive to repair so we went shopping. CAS had the exact replacement we were hoping to get (after significant online reviews and recommendations including Consumer Reports). To our surprise and delight it was not only on sale but had an additional discount due to some minor cosmetic damage. Made the purchase and very happy with the decision.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Appliance Source

With well over hundreds of household appliances shipped daily, fully stocked showroom, and a mega warehouse to keep our inventory fully stocked, we are currently one of the largest retail suppliers of household appliance throughout Canada. Our success has been built on a simple principle: take care of every customer ...
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