Abbey Air Home Services by Enercare

Formerly Abbey Air Service Experts
Heating & Air Conditioning
Burlington ON L7N 3L6
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Heating & Air Conditioning
Abbey Air Home Services by Enercare
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83%

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Reviews by rating (past 12 months)

Reviews for Abbey Air Home Services by Enercare

Average customer rating:
9.5 10 (497 reviews)

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Bronte Creek Subdivision in Oakville
Bronte Creek Subdivision in Oakville
15 reviews Oakville, ON
8/10

HVAC maintenance

I have an annual maintenance plan with Abbey Air (I also just replaced my old AC and Furnace using them). I have always had a good experience with them.

They are proactive and take the time to explain everything. I trust them with my Heating, AC and HRV unit. They also installed my humidifier. They provide helpful advice when they visit too, (covering things like when to turn the fan on, humidifier on/off, HRV, training on the thermostat etc.)

Approximate cost of services:
$275.00
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Company Response

Thank you for taking a moment to share this wonderful review!

Paul & Carolyn in Oakville
Paul & Carolyn in Oakville
11 reviews Oakville, ON
10/10

Water Heater Install

This is the 2nd time I have used Abbey Air....air conditioner install several years ago and today a water heater replacement. I would not hesitate to recommend this company. I called yesterday and Brendan arrived within a few hours to provide a diagnosis and a quote. This morning two service technicians arrived (I'm sorry I forgot their names) to install my new heater. All of these folks were efficient, polite, professional, neat, clean and tidy knowledgeable workers. They arrived on time and kept me informed of their progress.
Thank you guys. Great job.

Approximate cost of services:
$2,200.00
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Company Response

We appreciate your business and are pleased to hear that our team was able to provide you with the top notch service that you needed.

Private User
Private User
Private User reviews Oakville, ON
10/10

Cleaning and Maintenance on Gas Fireplace

Jay arrived on time, with mask, removed his shoes and cleaned our gas fire place quickly and efficiently. Very pleasant guy who provided some useful advice regarding the connection on our gas BBQ. He also recommended us signing up for the summer/winter maintenance plan for overall coverage at a reasonable cost.

Approximate cost of services:
$159.00
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Company Response

We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!

J.H. Luckett Waterdown Ontario
J.H. Luckett Waterdown Ontario
23 reviews Hamilton, ON
10/10

Furnace and Air Conditioner Install

Our Furnace which was only 10 years old, which had been installed by a so called "reliable company" , had water running from the furnace. I called Abbey Air for which I have used their services for over twenty years to come and sort it out. They found that the problem came from the air conditioner. I asked about fixing the air conditioner and the technician said that it was possible. We then went in and looked at the furnace and found that it was rusting from water running over the parts. We then decided to replace everything. We chose to go with the very best furnace available, hence the higher price. The work was done immediately. Three technicians spent all day and removed the old furnace and air conditioner and replaced it with the new ones. We love the new system and it has a 10 year warranty.

Approximate cost of services:
$17,000.00
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Company Response

J.H. Luckett - We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!

NewToOakville
NewToOakville
4 reviews Oakville, ON
10/10

Gas line check

Abbey Air came to perform a gas line leak check. The team was thorough and tested all the gas line joints, monitored the meter during their checks and used a gas leak sensor. They did not rush this job and were very thorough. In the end no leak was detected that might have caused the odour but they took their time, explained all of the checks and tests they were conducting and made sure I was comfortable with their findings and reasoning. Some companies, even if they didn't find a leak, might be tempted to undertake additional work just to be able to bill. Abby Air did not do this. They billed as quoted and didn't undertake unneeded work. Staff were quick to respond, friendly, professional and kept their masks on throughout (as this visit has happened during COVID19). I was very impressed. On the other hand, I called Reliance and they were more interested in selling me services than doing the job. I've already recommended them to family in the area and will use them myself for future appliance work/maintenance.

Approximate cost of services:
$100.00
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Company Response

We do our best to provide every customer with superior service and it is always nice to hear positive feedback!

Deborah
Deborah
6 reviews Oakville, ON
10/10

A/C check and maintenance

Corey was patient, thorough and respected all company policies regarding covid-19. Highly recommend the company and Corey. We have been clients of Abbey Air for several years now and find that all of their staff from reception,sales, installation and maintenance have always been accommodating, professional and supportive!

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Burlington, ON
10/10

Great service

Have been with this company since buying my house in 2007, when they were the only ones available to make an emergency repair call. I was so impressed I signed a service contract. They have been reliable without fail, and their technicians are unfailingly knowledgeable and respectful. They’ve even helped me out in dealing with other companies, when they had no stake in the outcome other than being kind. Murray, Helge, Cory are my regular service guys — I love that I know who to expect — and they are great. On occasion the person on the phones isn’t great, but nobody’s perfect.

Approximate cost of services:
$15.00
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Company Response

Thanks for being a loyal customer and sharing your positive experience

Brett in Burlington
Brett in Burlington
0 reviews Burlington, ON
0/10

terrible customer service

I left the previous review, wanted to update to let the owner know again that I had left emails with the company (multiple) trying to update payment information..got no response...then out of nowhere on May the 4th they take out a payment directly, so maybe they found the information buried under a desk and then took the money out without providing me a receipt or any notice in my email. Once again the worst customer service I've ever jad in my life is with Abbey Air, completely disorganized, unco ordinary and rude to not respond to a customer and take money without providing any information that you found my bank info that you've had since the beginning. I highly recommend if you like structure and respect to not use this company based on my experiences with there customer service..pathetic.

Approximate cost of services:
$118.00
1 of 1 people found this review helpful.
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Company Response

Brett - we apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.

rgenie in Burlington
rgenie in Burlington
2 reviews Burlington, ON
10/10

Water Heater installation

Replaced our old water heater & mixing valve. Fast, efficient, neat & knowledgeable.
Hot water is now hotter & faster than the replaced unit.
Very, very pleased with their work. Highly recommend them.

Approximate cost of services:
$2,200.00
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Private User
Private User
Private User reviews Mississauga, ON
10/10

Water heater installation

Technicians Todd and Steve were great. They covered every surface with protective carpeting as to not damage any area in my house while they were working. Todd walked me through the entire installation process evening making the water flow better by having less 90 degree bends to the water heater. He also mentioned we may want our old main shut-off valve replaced since it was not fully closing. They did the job quick and left things tidy. Strongly recommend them.

Approximate cost of services:
$500.00
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Company Response

We do our best to provide every customer with superior service and it is always nice to hear positive feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Abbey Air Home Services by Enercare

Expert AC Repair and Service in Oakville – Guaranteed. Abbey Air Service Experts In the heart of summer – especially in Oakville – AC repairs are just about the last thing you want to think about. But that won’t stop it from happening. But it’s your lucky day… Abbey Air ...
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