Empower Home Comfort

Formerly Enerhome Heating & Cooling
Heating & Air Conditioning
3080 Yonge St Suite 6060 Toronto ON M4N 3N1
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96%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Empower Home Comfort

Average customer rating:
9.8 10 (172 reviews)

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Private User
Private User
0 reviews Oshawa, ON
10/10

Bosch tankless water heater

Maria managed to have a technician come out as we had no hot water and have been having some technical issues with hot water taking too long to heat. Brad came out at the specified time and was totally professional in appearance and his manners too. He diagnosed the problem and had everything up and running in about an hour.
Thank you Empower for great service
Charlene and Phillip Bruce
Oshawa

Approximate cost of services:
$140.00
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Faheem
Faheem
1 review Mississauga, ON
2/10

Warranty claim

Faulty unit within the warranty need to replace burner on Tankless unit but they want to take their service to replace the burner and they can not get me the part which under warranty.

I will not recommend this company to anyone

Approximate cost of services:
$800.00
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Company Response

Hi Muhammad, thank you for reaching out. We're hoping to shed a bit of light on this situation surrounding the replacement of a gas appliance part. We understand you wanted us to provide you with the part, however, per manufacturer policy and gas code, replacing the burner in a natural gas unit such as your tankless water heater will need to be done by a licensed gas technician. There are lots of liability issues if individuals who are not licensed to do the work obtain and install these parts since it could become a serious hazard. If we are to obtain a part under warranty we must also be the ones to install that part, this is why when we make the warranty claim with the manufacturer it's absolutely necessary for us to provide a date for when the repair was done by us. This is why we cannot provide just the part to you. We can imagine your frustration surrounding the issue, and if you'd like to get in contact with us to discuss the matter further we can be reached at 1-800-375-8984 options 1 or info@empowerhomecomfort.ca. Thank you and please take care!

Sincerely,
Team Empower

Sharon in Aurora
Sharon in Aurora
1 review Aurora, ON
10/10

HVAC maintenance

Very prompt, courteous and orofessional; taking the time to address all concerns. Highly recommended service.

Approximate cost of services:
$33.00
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Company Response

Hi Sharon, thank you so much for the review and recommendation! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

ruzickamichal
ruzickamichal
0 reviews Markham, ON
10/10

A/C maintenance

Brad and his colleague performed maintenance on A/C unit. He was very clear on the process, asked also about any issues with the whole HVAC system Fixed a small leak, changed humidifier filter and performed the AC maintenance. Very courteous.

Approximate cost of services:
$115.00
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Company Response

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Gabriel
Gabriel
0 reviews Toronto, ON
10/10

Air Conditioning system service

Great service. The Technician was knowledgeable, polite and was happy to discuss anything related to this service

Approximate cost of services:
$129.00
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Company Response

Hi Gabriel, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Private User
Private User
0 reviews Toronto, ON
10/10

AC and Furnace Maintenance

Happy with the tech Brad. Professional and thorough maintenance. Answered any questions I had. I chose Empower based on other reviews and am not disappointed.

Approximate cost of services:
$290.00
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Company Response

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Private User
Private User
Private User reviews Mississauga, ON
10/10

Service

Brad arrived on time . He was curious , very professional and answered all our questions . There are some issues related to the original ductwork that he will look into and provide a solution .
Exceptional work !

Approximate cost of services:
$0.00
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Company Response

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Private User
Private User
0 reviews Toronto, ON
10/10

Annual service of air conditioner

Serviceman was respectful, pleasant and efficient
No further comments to offer or words to add
Thank you

Approximate cost of services:
$250.00
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Company Response

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Private User
Private User
Private User reviews Brampton, ON
10/10

AC maintenance

Great work maintaining my ac unit. Worker went over and above when dealing with me.

Approximate cost of services:
$210.00
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Company Response

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Service

We had a leak on our Rinnai from the overflow valve. Brad came in, diagnosed, and was able to get the replacement part ordered for us in minutes. In, out, and done!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi there, thank you so much for the review! We are glad to know that you had a good experience with our service technician! We always strive to provide high quality service to all of our customers and we are happy to hear that you were happy with the job we've done! Please don't hesitate to reach out to us if you require any future assistance with your HVAC products, we're always happy to help!

Cheers!~
Team Empower

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empower Home Comfort

Welcome to Empower Home Comfort. We pride ourselves on being a one-stop-shop that is able to meet all of our client’s needs. Our goal is to provide the highest quality design and installation services, on schedule, and on budget along with outstanding customer service. We understand that time and cost are crucial so we strive to go above and beyond our client’s expectations.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners
SERVICES
Installation, Service, Repair
BRANDS
Carrier, American Standard, Amana, Bosch, Rinnai
WEBSITE
https://empowerhomecomfort.ca/?Homestars
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LICENSES
Fully Licenced
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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