I had an excellent experience with AtlasCare. They were true end to end professionals, starting with a warm and knowledgeable call centre, to the sales representative who provided a through in home inspection of our HVAC issues through to the final installation team. Our sales representative, Margaret, was very knowledgeable and took the time to explain the various options and did not try to upsell us at any point. I sincerely appreciated her honesty compared with other estimates we received and it was ultimately her that won us over! The installers were polite, thorough and went above and beyond to ensure our furnace was installed properly and they even thought through repositioning it in the basement to make the filters more easily accessible compared with the prior positioning. Overall, we felt like AtlasCare genuinely valued their customer and were working to build a long term relationship versus a single sale. We would absolutely recommend their services to others.
- Company Response
Hi Daryl, thank you for the incredible HomeStars review of AtlasCare and our team. Margaret is one of our exceptional Home Comfort Advisors who is very detailed and knowledgeable in HVAC. At AtlasCare we are all committed to delivering an exceptional experience to our customers no matter who you interact with. AtlasCare, always there when you need us.