Abbey Air Home Services by Enercare

Formerly Abbey Air Service Experts
Heating & Air Conditioning
Burlington ON L7N 3L6
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Heating & Air Conditioning
Abbey Air Home Services by Enercare
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90%

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Reviews by rating (past 12 months)

Reviews for Abbey Air Home Services by Enercare

Average customer rating:
9.5 10 (501 reviews)

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Mort
Mort
1 review Smithville, ON
8/10

A/C and furnace annual maintenance checkup.

The service was provided one day earlier than scheduled as they had a service tech in our neighborhood. Wesley called in advance of his arrival to let us know that he was on his way.
The Service to be provided was outlined upon his arrival. Wesley conducted a thorough check and made some operational suggestions to us.
Great job Wesley and Abbey Air.

Approximate cost of services:
$100.00
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Nina
Nina
1 review Hamilton, ON
10/10

Heater stopped working

Our water heater stopped working yesterday. Around 10pm I called the service. The technician showed up at 8am next morning. Everything was fixed in less than half an hour. The technician- Kapil, explained to me what to do if this kind of failure happens again, and offered to maintain the AC and furnace free of charge for one year.
Everything works perfectly now, we have hot water again. we are very satisfied with the service offered by Kapil.
There was no charge for this service, I just added $10 since it wouldn't accept $0 or "not charged"

Approximate cost of services:
$10.00
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Natalie in Hamilton
Natalie in Hamilton
1 review Hamilton, ON
10/10

Furnace and Air Conditioner installation

Excellent service. The technicians Merpel, Frankie, Danish and Jim were an amazing team. They worked quickly in freezing temperatures with care bringing in new equipment and removing the old. Professional and knowledgeable. They left my home clean and ensured I understood how the new system works. Highly recommend.

Approximate cost of services:
$14,000.00
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Dianne
Dianne
1 review Grimsby, ON
10/10

Annual Furnace Check

Wesley was the Service Technician that came today. He was very thorough with the checkup and and explaining to me the results of said checkup. He is a very personable and quite charming person.

Approximate cost of services:
$7,500.00
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Private User
Private User
Private User reviews Milton, ON
10/10

Furnace checkup

The serviceman TOMMY was on time and very courteous and helpful .
He out the proper setting for the attached humidifier and very kindly changed the filter.
I recommend that you send him on any of my future calls for service.
Thank you Tommy

Approximate cost of services:
$75.00
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Private User
Private User
Private User reviews Burlington, ON
0/10

The Worst Service

I paid monthly $146 , no maintenance service done since I installed , i try to reach them to update the payment credit card , I can't reach the right department to help, I keep calling and they give me a different phone # , it is a disaster

Approximate cost of services:
$146.00
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Private User
Private User
Private User reviews Bracebridge, ON
10/10

Heating and Air Conditioning

This team of technicians has performed liked a Pro. Their names are ff:
Marcell, Russ and Todd.

They really did a very good job and explained everything after the installation of AC, Furnace and Water Heater Tank Less.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for sharing your positive experience!

Private User
Private User
Private User reviews St. Catharines, ON
0/10

Poor business practices

A/C was good, installation was good, system worked well. Then we moved and transferred the contract to the new owners (that took way longer than it should have). They are paid up by the new owners and have yet to reimburse me for the overpayment I made. BTW, the move was September 2021....it is now almost March 2022. They have acknowledged owing and are now ignoring my inquiries (I've sent 2-3 emails asking when they are sending my refund)

Approximate cost of services:
$5,000.00
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Company Response

We apologize for your experience and would like to look into your situation. Please reach out to our escalation team at SMCare@Enercare.ca with your full name on the account, address, and phone number, and we will follow up with you. Thank you.

Jebsw in Burlington
Jebsw in Burlington
3 reviews Burlington, ON
1/10

Ridiculous price jump

I’ve been with Abbey Air/Service Experts for a dozen years. Now they are switching to a different company to take over service plans. It will cost MORE THAN DOUBLE to get the same service level I get now. Even a lesser plan will still cost more. I’m on hold with them now, trying to find someone who can tell me either how this can be or that it's all a big misunderstanding: the first woman I spoke to could only go by her script. Extremely disappointed.

Approximate cost of services:
$575.00
1 of 1 people found this review helpful.
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Company Response

We regret that you have concerns about our transition to Enercare and would like to assure you that we have every interest in ensuring that this transition is smooth and ultimately beneficial for you. We would like to understand how we can best resolve your concerns. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

J.H. Luckett Waterdown Ontario
J.H. Luckett Waterdown Ontario
24 reviews Hamilton, ON
0/10

Abbey Air

I have been with Abbey air for many years and I even had them install a new furnace and air conditioner. They sold me a service plan which included a furnace and air conditioning inspection. this was in July now they inform me that they have a new service and mine will stop in Oct. The new plan of course is more expensive so I wanted to get some of my money back and cancel, GOOD LUCK I have called several times and either no information or they don't call me back. This is a brand new furnace and air conditioner, shouldn't need service for a long time. This is just a way to get more money out of the customer. Disgusting.

Approximate cost of services:
$379.66
1 of 1 people found this review helpful.
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Company Response

We regret that you have concerns about our transition to Enercare and would like to assure you that we have every interest in ensuring that this transition is smooth and ultimately beneficial for you. We would like to understand how we can best resolve your concerns. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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