I had them come out to hook up a Pool heater and was immediately told that I had insufficient gas supply. Fair enough.
The technician told me it was MY responsibility to have it increased and that I should take it up with the person who sold me the Pool Heater. That's right, the HVAC guy I paid to come out and hook up my Heater told me it wasn't his job. It cost me $111 to have that professional consultation.
After a week of back and forth with Union Gas I was told the Abbey Air tech was just too lazy to fill out the form and that neither myself nor the retailer were authorized to do so.
Abbey Air offered no apology and acknowledged no wrong doing but said they'd apply the $111 to any future work they do. How generous.
EDIT: Despite the copy/paste reply below, no one ever followed up. Zero attempts made.