We were having a waterfall issue off our front and back eavestroughs during modest rainstorms and called several roofers / eavestrough companies to diagnose the problem and propose a solution. Many were too busy to quote and some said they would quote, but never arrived. Adam from Professional Roofers though was available and came by. He put up a drone to see what was going on and took the time to explain the solution, pointing to the issues in the photos. He quoted a fair price to replace the eavestroughs with commercial grade 6-inch troughs and new 3x4 downspouts to move more water. He also suggested deflectors to have water from roof valleys directed into the troughs. On the day the work was scheduled, Carlos knocked on my door right at the expected time, walked me through the plan for the day. He was fully briefed and knew exactly what needed to be done. Carlos also wore a mask anytime we interacted (thank you Carlos & Professional Roofers for caring about your customers!) The team worked very hard and efficiently and did work that looks great. Access to the neighbours property was needed for the front downspout (which was approved in advance by the property owner) but Carlos and team took good care to respect their property also. All in, 5/5 on every aspect of the job and sales experience. Highly recommended. We've had a lot of contractors doing outdoor work in the last weeks and Professional Roofers were the only ones we felt 100% confident in. Professional. Efficient. Friendly. Good communication. Everything you want. Thanks guys! "Professional" is right.
- Company Response
We appreciate you taking the time to leave us your feedback. We always find communication is key when doing work on someone's property. It's your home and you deserve to know everything that is going on and trust that the people working for you know what they are doing. Adam and Carlos will be so pleased to hear that you are happy with their services. Thank you again for leaving us this review, it made our days!