Reviews

10/10

We were having a waterfall issue off our front and back eavestroughs during modest rainstorms and called several roofers / eavestrough companies to diagnose the problem and propose a solution. Many were too busy to quote and some said they would quote, but never arrived. Adam from Professional Roofers though was available and came by. He put up a drone to see what was going on and took the time to explain the solution, pointing to the issues in the photos. He quoted a fair price to replace the eavestroughs with commercial grade 6-inch troughs and new 3x4 downspouts to move more water. He also suggested deflectors to have water from roof valleys directed into the troughs. On the day the work was scheduled, Carlos knocked on my door right at the expected time, walked me through the plan for the day. He was fully briefed and knew exactly what needed to be done. Carlos also wore a mask anytime we interacted (thank you Carlos & Professional Roofers for caring about your customers!) The team worked very hard and efficiently and did work that looks great. Access to the neighbours property was needed for the front downspout (which was approved in advance by the property owner) but Carlos and team took good care to respect their property also. All in, 5/5 on every aspect of the job and sales experience. Highly recommended. We've had a lot of contractors doing outdoor work in the last weeks and Professional Roofers were the only ones we felt 100% confident in. Professional. Efficient. Friendly. Good communication. Everything you want. Thanks guys! "Professional" is right.

2 of 2 people found this review helpful.
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Company Response

We appreciate you taking the time to leave us your feedback. We always find communication is key when doing work on someone's property. It's your home and you deserve to know everything that is going on and trust that the people working for you know what they are doing. Adam and Carlos will be so pleased to hear that you are happy with their services. Thank you again for leaving us this review, it made our days!

10/10

Firemen quoted right in the middle of three quotes we received but the amazing customer service experience leading up to our move is what made us decide to go with them. On moving day the crew worked harder than any I've ever seen before. Upon arriving at our new home furniture would not get up the staircase. They found a solution to get it in directly onto the 2nd floor, didn't leave us stranded without a way to move in and went above and beyond. Actual cost was right on quote. I highly (highly!) recommend this outstanding company. I'd give them 6 stars if I could. Thank you Firemen for making our move into our first home such a good experience.

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Company Response

Thank you so much for those kind words, we definitely appreciate you taking the time to write a review about your moving experience. We hope you enjoy your new home!

10/10

Abbey Air came to perform a gas line leak check. The team was thorough and tested all the gas line joints, monitored the meter during their checks and used a gas leak sensor. They did not rush this job and were very thorough. In the end no leak was detected that might have caused the odour but they took their time, explained all of the checks and tests they were conducting and made sure I was comfortable with their findings and reasoning. Some companies, even if they didn't find a leak, might be tempted to undertake additional work just to be able to bill. Abby Air did not do this. They billed as quoted and didn't undertake unneeded work. Staff were quick to respond, friendly, professional and kept their masks on throughout (as this visit has happened during COVID19). I was very impressed. On the other hand, I called Reliance and they were more interested in selling me services than doing the job. I've already recommended them to family in the area and will use them myself for future appliance work/maintenance.

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Company Response

We do our best to provide every customer with superior service and it is always nice to hear positive feedback!