Telsco Security Systems

Alarm Systems
12750 127 Street NW Edmonton AB
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Alarm Systems
Telsco Security Systems
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93%

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Reviews for Telsco Security Systems

Average customer rating:
9.7 10 (41 reviews)

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Joanne in Edmonton
Joanne in Edmonton
0 reviews Edmonton, AB
10/10

Telsco provides a great security service

We researched many security companies before we chose Telsco. For the price they offer a great service. We had a problem with one of our old sensors that was installed 25 years ago by a different security company. We had false alarms because of this sensor. Telsco sent out a tech and he diagnosed and fixed the problem in a very short time. There was no additional charge for this. We have been very pleased with their service and really like the fact that they are a local company. They are very responsive and make it easy to deal with them no matter what the issue is.

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Ian Alexander from Edmonton
Ian Alexander from Edmonton
1 review Edmonton, AB
10/10

Service at Telsco Edmonton

We are very happy with the service and response from Telsco and it's representatives.
We set off our alarm and promptly receive a call from Telsco to check on us and our system.
Recently, the internet was down. Shaw took one week to respond with sending someone out, while Telsco was notified and they scheduled Mohammed for approximately an hour after being reconnected to the internet. Awesome job!!
Also, to note, having the same couple of Telsco representatives speaks loudly for the company. Since our installation of the security system, we any problems being dealt with has been with the same service reps --- so Telsco keeps their people which says volumes regarding the company itself!!
Would recommend Telsco to anyone and everyone!!

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Company Response

Thank you so much for sharing your experience. We truly appreciate you choosing TELSCO as your security provider, and we are so glad to know that you have been happy with our service.

Cristina in Edmonton
Cristina in Edmonton
1 review Edmonton, AB
10/10

Service

We have recently installed Telsco as our home security system and it was a great experience right from the start. The Telsco technician was very friendly, thorough, and obviously great at his job. He was also super helpful in showing us how to use the app and he updated our doorbell system, which had not been working. I accidentally tripped the alarm one day and Telsco was very prompt in contacting me to ensure everything was alright. They were fast to contact and went through verification checks. Overall, I am extremely impressed; the technician was great and Telsco has been a very great and reliable security company.

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Sean in Ardrossan
Sean in Ardrossan
2 reviews Strathcona County, AB
10/10

Home security system

After a break in we were looking to install a security system. Friends of my sister in-law own a large commercial security company and recommended Telsco. Arranged for a consult then eventually the install. Everyone involved was very helpful, technician was prompt, on time and very helpful/informative. A year and a half later we decided to add garage security, once again the experience was very positive . Would not hesitate to recommend this company

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Company Response

Thank you so much for taking the time to share your experience. We are so glad to know you were referred to us, and that both of your installations were very positive. We look forward to providing you with great service for many years to come.

Nesen in Calgary
Nesen in Calgary
1 review Calgary, AB
10/10

Telsco House Alarm

Great Edmonton company with an exceptional track record in the security industry. Original install and upgrade were done with a professional approach and courtesy. The upgrade was one that provided remote access and control. Simple to use and very convenient. Great service and a great team.
Nesen Naidoo

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Private User
Private User
Private User reviews St. Albert, AB
8/10

security company- must chk out

hello ive been dealing w/Telsco for 13mnths- its an estate home. Ive had NO issues w/re-programing keypad- from either the techs or the opr mgr.- Patti Jones. Their support was topknotch! Ive even had false trips calls & wasn't charged or chastised for the calls. They know customer service!. Well done telsco! Thank you Patti for everything! Rhonda.R

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Bill & Judi in Edmonton
Bill & Judi in Edmonton
1 review Edmonton, AB
10/10

Upgrade System to Wireless

We upgraded our system after 12 years with Telsco to wireless. We have always liked the idea of being with a local company. The upgrade process was very easy , the technician was very knowledgeable and professional . The monitoring staff are always polite, professional and helpful.
Bill & Judi

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Company Response

Hi Bill and Judi,
Thank you so much for taking the time to share a review. We truly appreciate you being with Telsco for so many years, and are glad to know the upgrade experience was a good one. Thank you!

BOSS in Sherwood Park
BOSS in Sherwood Park
1 review Sherwood Park, AB
10/10

False Alarm

We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them know, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone!

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Company Response

Thank you so much for taking the time to share your experience. We are sorry to hear that there was an issue with your system, but we are so glad to know that the technician was polite and the experience turned out to be a positive one. We truly appreciate your feedback and sincerely thank you for choosing us to be your security partner.

Millers in Wabamun
Millers in Wabamun
1 review Wabamun, AB
10/10

Technology support

Recently our home security camera was put out of commission when technicians from our internet providers were at our home to do an upgrade that they requested be done. Having not realized this was until we contacted Telsco when on holidays and could not access our camera to view our propertywhilewewereaway. Telsco came to assess this situation and it became apparent the other company was at fault. Thanks to our Telsco - Gordon - who spend considerable time talking tech lingo with them to resolve this for us!! Excellent company - highly recommend them.

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Company Response

Thank you so much for taking the time to share your experience. We are so glad that Gordon was able to help you out! We appreciate your kind words and it makes our day to know that you would be happy to recommend us.

Virginia
Virginia
1 review Edmonton, AB
10/10

Tesco Home Securty Systems

Had Telsco Home Security System installed in our home.
From the moment the Sales Representative came, explained the types of services available, was very knowledgeable. Installation of system was done very efficiently & Installer was very neat & cleaned up. Installer's explanations on how the system worked was easily understood. Liked the system & the service so much that we recommended Telsco to our neighbour who also had the system installed.

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Company Response

Thank you so much for taking the time to share your experience Virgina. It is great to know that you were so happy with your solution that you recommended us to your neighbor. We are very happy to have you both onboard. Thank you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Telsco Security Systems

Since 1970, TELSCO has been proud to provide quality security solutions to home and business owners in Edmonton and the surrounding Area. 45 years later, as Edmonton’s largest full service security company, our commitment to quality remains at the core of our business. At TELSCO, we recognize that the security ...
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