Protection Plus

Alarm Systems
Toronto ON M3J 3C1
Write a Review
Write a Review


HomeStars
Alarm Systems
Protection Plus
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Protection Plus

Average customer rating:
9.8 10 (887 reviews)

Sort by

B. from Ajax
B. from Ajax
5 reviews Ajax, ON
10/10

High security locks

We had a Mul-T-Lock MTL600 lock installed in our existing entry set, along with an improved strike plate.
Installation was done properly and very fast.
Very happy with the result.

Approximate cost of services:
$518.00
Was this review helpful? Yes No
Private User
Private User
Private User reviews Ajax, ON
10/10

High security locks

We had Brandon come change our regular locks to high security locks before we rented out our home and he was very articulate in explaining how the locks worked, what damages can be possible requiring a replacement, etc. And broke down the prices for replacement or service if required. He was an absolute pleasure to deal with. Highly recommend him and Protection Plus.

Approximate cost of services:
$1,000.00
Was this review helpful?
Denise in Toronto
Denise in Toronto
1 review Vaughan, ON
10/10

Protection Plus - Nothing but Excellence

The Protection Plus technicians ( Joe, Steve and Brandon, Installed a new alarm system and camera system for us during our renovation. The work was completed on time and to our specifications. The trio they sent were knowledgeable, professional and supportive.

Their phenomenal administrative staff put up with me and all my dozens of questions. They were all exceptionally helpful, knowledgeable and supportive. Thank you Rod, Ruby and Steve.

We definitely look forward to using their services again in the near future for our 3rd location.

Thanks all and definitely recommend Protection Plus!
Denise & Jelica S

Approximate cost of services:
$8,000.00
Was this review helpful? Yes No
Company Response

Much appreciated. Congratulations on your continued success. All the best.

Casper
Casper
1 review Mississauga, ON
10/10

Protection Plus = Excellence!

Protection Plus is an amazing security company. A few years ago, they assessed my home security needs and came up with a clear plan. Brian was a great communicator who explained every facet of the job. The installation team got the job done quickly, effectively and on budget. More recently, Brandon - one of their expert locksmiths - was at my home to fix a faulty door lock (not one of theirs) ... his prompt service and expertise helped us avoid a major hassle. I highly recommend this company.

Approximate cost of services:
$1,000.00
Was this review helpful? Yes No
Company Response

Thanks for your continued patronage. Stay safe.

Julia in Kingsville
Julia in Kingsville
0 reviews Toronto, ON
10/10

Door Locks

Best in the Biz! We purchased a very secure locking system from Protection Plus about a year ago. We required some additional assistance and were impressed when Protection Plus sent a technician on the same day we requested one! The technician was punctual and took his time to explain the product to us. I would 100% use Protection Plus for both my home and for my business

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thanks for your great review and, more importantly, your patronage of your home and your business. All the best.

Private User
Private User
Private User reviews Ajax, ON
10/10

Excellent service provided

Home Protection Plus installed our cameras and doorbell. We now feel very safe on our home. Thanks for the excellent customer service!

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you for your business

Private User
Private User
Private User reviews Ajax, ON
0/10

Buyer beware

I have been with this company for the last four years and it has been a disappointment from the beginning. From being oversold at my consultation. From buying bad product that 3 to 4 years later, they refunded me because the owner or the manager admitted it was a faulty product, and they were no longer carrying them because of the problems they had with them. From being in comfortable with their service technicians. They blamed me in the end and said that I was not happy and they were discontinuing my service and leaving me high and dry. I am left with faulty equipment and no monitoring and to boot. They wanted me to pay $245 for the last visit that the sensor is still not working and theyre telling me its MAYBE an environmental problem. Its taking me about a month to write this review because I did not want to be emotional. I just want it to be factual. Their last visit in my home wants to fix And it was not fixed. I had to call them back within a few weeks. I was not comfortable with the technician they sent and I asked them not to send him back. Sure enough they sent the same technician to fix the problem, and I refused him entry to my home. When someone tells you they are not comfortable in the presence of someone it should be taken seriously when I then brought it up when speaking with the general manager he said he never heard about it, of course he would say that. I told him look at your logs when I called in the office and said I will not let him in send someone else, which they never did.. I think that says it all about this company. -00000000 stars

Approximate cost of services:
$1,500.00
0 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you for sharing your thoughts and experiences with us through your review. We are aware of your situation. Indeed, Protection Plus did install a security system at your home several years ago. We refunded you for the faulty video doorbells that presented issues after, in your own words, 3-4 years of use. We had to credit the refund against a significant past-due amount you still owed for alarm monitoring.
Regarding your concerns about our service technician, Deion, we want to assure you that he, along with our other technicians, undergoes thorough vetting, insurance validations, driver abstracts, background and police checks, and most even holds security clearances due to our engagements with various levels of government. We understand that comfort and trust are paramount. He was not the only technician you voiced concerns about. You had a "problem" with everyone you dealt with. Franky, being uncomfortable was mutual with every technician who interacted with you. No one likes to be spoken down to, yelled at, and dismissed, not our techs or office staff. As a result, most of our staff refused to deal with you any further.
Our objective is to provide a service that meets the needs of our valued customers, but we understand that our offering may not be the perfect fit for everyone.
Thank you for giving us a chance to serve you and affirming the authenticity of our OVER 880 HomeStars reviews, averaging 9.8 out of 10 stars. We wish you the best in your future pursuits and hope you find a security solution that aligns seamlessly with your needs and preferences.
Allan Baum, President, Protection Plus

Private User
Private User
Private User reviews Ajax, ON
10/10

Alarm system upgrade

Very happy with the service I received from Patrick with respect to my alarm system upgrade. He was able to complete the work efficiently and answered my questions. Im also satisfied with the monthly cost for Protection Pluss monthly monitoring services.

Approximate cost of services:
$650.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you so much. Glad you are happy with your alarm system.

Private User
Private User
Private User reviews Ajax, ON
10/10

Replacement locks

Needed replacement locks - got good guidance and fast efficient service from Protection Plus. Thanks!

(value of job is a placeholder for the purposes of leaving the review only, not cost of the job)

Approximate cost of services:
$10.00
Was this review helpful? Yes No
Company Response

Much appreciated. Stay safe with your new locks!

Private User
Private User
Private User reviews Ajax, ON
10/10

Lock rekeying

Helpful, polite, and made sure job done well. Was able to deal with Torontos lack of parking too. Five stars!

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thanks for your business

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.