We had a side gate to our backyard that was broken into at some point over the years and no longer stayed closed.

Protection Plus was able to quickly provide a quote to upgrade and replace the lock on the gate to re-secure the area.

The service was great and took less than an hour to remove the old lock and replace it with the new. Totally satisfied with this service. thank you!

I called Protection Plus based on the positive reviews on HomeStars to do a switch over from ADT after giving them 2 chances to match an offer a friend had received last year to upgrade the hardware that was about 10 years old so it would be GSM enabled (wireless) and not require a landline like the older technology. ADT's best offer? Agree to a new 3 year contract at $40 per month (yes, more than what I was already paying) to get a "free" hardware upgrade. No deal.

I was connected to Brian at Protection Plus and advised my existing alarm system was considered a workhorse. It didn't need replacing. To make it a wireless system so that it could be armed/disarmed by a smartphone, I had to buy the box (transmitter) for $199. The savings from getting 6 months free monitoring by paying for 6 months helped to offset this cost. It is about $28 a month for basic monitoring and add $4 for the GSM monitoring. This monthly rate is competitive and in line with other alarm service companies.

Overall, the takeover went as described with a minor hiccup. The installer took the necessary precautions with COVID, and even brought an extra pair of indoor shoes to wear while working in our home. The entire team at Protection Plus was very courteous, polite and great to deal.

If you are considering a switchover, there are two things that you as a homeowner need to do before the actual date of the takeover to avoid potential unexpected costs:

1. Ensure you have the master code for your alarm. Without this code, the installer cannot complete the switchover. I was tied up on conference calls working at home, and did not have time to try and get the code from ADT. So the options were to either replace the board for an additional charge, or reschedule. I opted to replace the board because there was no guarantee ADT would provide the master code and I preferred not to reschedule.

2. Remember to call your existing alarm monitoring company to cancel your service as soon as you have a confirmed switch over appointment scheduled. If not, you could end up paying for an extra month's fee as generally speaking, 30 days notice must be provided to cancel. This is because only the homeowner has the authorization to cancel the existing service.

Update:
I am upgrading my review from an 8 to a 10 as Protection Plus promptly refunded me for the cost to replace the control panel. This was completely unexpected as it was my decision to pay the additional cost rather than have to reschedule the takeover for another day. This is a testament to why Protection Plus has so many positive reviews.

Amazing company and service team! If I could, I would have given this company a 20/10 because they really went above and beyond.

I got 4 IP (exterior) cameras installed around my property but it was not an easy task to install. One of the cameras was installed in my detached garage, which made things more complicated because they could not do direct wiring from my house. However, they found a solution to everything. They were able to install my garage camera via WAP and a POE switch, in other words through my internet connection. All my 4 cameras are connected to an NVR box, and I can also see the cameras through my phone and laptop. The install was very clean and carefully installed.

In terms of the service, what an amazing team! My neighbour had used this company for his residential building and was very pleased with the service. They were punctual, professional, and they truly provide customer service.

A huge "THANK YOU" to Ciaran and Jason who did a fantastic job installing everything. Super patient and professional with all my questions and glitches. They did not leave until they made sure everything was properly installed, and I was happy and comfortable with the system. This duo was truly amazing, they did not rush this project and they took their time going through everything with me. I'd also like to point out that Ciaran and Jason were always friendly, smiling, and genuinely cared. I also had a chance to chat with them when they were installing, and they shared that they love working at Protection Plus because this company treats them really well. This is truly reflective in their work and professionalism. We had some "techy" issues which would have frustrated the heck of me...but they were calm, always friendly, and extremely professional in troubleshooting.

I'll definitely contact Protection Plus for any additional security needs I may have in the future. You can count on them to do the job right! (And if they do come back, I hope Ciaran and Jason come back - the fantastic duo!)

We have been Protection Plus clients since 2015 and continue to be so impressed with the exceptional and highly professional and personable services we consistently receive as well as the quality of its products. In August 2020, we enhanced our home security system to include a video door intercom and video camera surveillance system. The product knowledge, technical expertise and integrity of the Protection Plus team (Brian [project manager] and Joe and Ciaran [installation team]) are unsurpassed. Work was completed efficiently and seamlessly with great care taken inside and outside our home. Protection Plus's commitment to quality and service excellence are the key to its competitive advantage in the home security sector and it will continue to be our "go-to-company" for all property protection and security needs.

I have used their services for a few projects and I am going to use them for my next project. Very happy with the sales team and the installers. We had the Ialarm installed as well as high security locks.

I am very pleased with the service provided by Protection Plus. John was professional, very courteous, and responsive. He did a great job and did it so quickly. Thank you very much. I highly recommend the company.

Arrived on time. Very efficient work. Also tightened up door handle and lubricated where required. Very pleasant locksmith and we are extremely pleased with his work. Would highly recommend.

Replaced our outside door locks and handles. We wanted more substantial locks (commercial grade) that you can’t get at big box stores. They did a great job, very professional on time and just a nice bunch of people to do business with. I would highly recommend them.

Very professional company, fair pricing and the work was done to my satisfaction. The locksmith even fixed something on my door that wasn't part of the job.

This was one of the best services we ever had. We have found John through Homestays and have randomly picked his company. I would like to recommend John to anybody who is looking for a VIP service which John is providing. He was very interested to show and give us different alternatives for the devices we have been looking for. The price was reasonable for the devices provided. John is the only person we will be recommending to other people and we will be looking for. Thank you John for this excellent experience.