Telsco Security Systems

Alarm Systems
12750 127 Street NW Edmonton AB
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Alarm Systems
Telsco Security Systems
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93%

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Reviews by rating (past 12 months)
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Telsco Security Systems

Average customer rating:
9.7 10 (41 reviews)

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cvaselenak
cvaselenak
1 review Edmonton, AB
10/10

Install home security system

Kam, the installer, was great. He was on time. He was thorough and patient explaining system operation. Polite.Respectful.

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Company Response

Thank you so much for taking the time to share a review. We truly appreciate your feedback, and are glad to hear that you had a great experience.

Vincent M.
Vincent M.
1 review Edmonton, AB
10/10

Telsco Security System Install

I just wanted to commend the two techs that were at my place installing the alarm system.
They were professional, courteous and kept cleaning as they went. I wish there were more companies who had these kind of employees.
They were patient in the training and seemed to be in no hurry and made sure that I understood everything before they left.
You have a good couple of guys there.

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Company Response

Thank you for your review Vincent. We truly appreciate your feedback.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home security system

We had an existing TELSCO wired security system installed five years ago by the builder, and decided to upgrade the system with cell phone control. The sales are professional, and they did not push you sign the contract. They finished the upgrade installation in two hours, and the technician also spent one hour on training how to use the new system. When I have questions, they answered it right away. The sales, custom service and technical support are all great. We are happy with the service TELSCO provided.

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Company Response

Thank you so much for your review. We truly appreciate you taking the time to share your experience.

Matt in ??????????
Matt in ??????????
1 review Spruce Grove, AB
10/10

Transistion security service from competator

Telsco customer service was excellent understanding and accommodating my specific security needs. Installer was on time, clean, and thorough. Given the complex nature of my install, the technician did not hesitate to ensure every aspect of my install was exactly as promised. The system has worked perfectly since install, which is worth its weight in gold, and the fact that the monthly rate is less that my previous provider with only a 1 year contract is just icing on the cake. Highly recommend Telsco to anyone considering home security.

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Company Response

Thank you so much for taking the time to comment on your installation. We truly appreciate your feedback, and are glad to hear that it was a great experience.

Peter in Calgary
Peter in Calgary
1 review Sherwood Park, AB
10/10

A Very Professional Company

Telsco is a very professional company that still makes you feel that your business is important. You will always talk to a real person who cares when you contact them and they go above and beyond to make sure you are satisfied.

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Company Response

Thank you so much for your review Peter. We genuinely appreciate you taking the time to share your experience.

Carolyn
Carolyn
2 reviews CALGARY, AB
8/10

Alarm Sytem and monitoring

Lots of miscommunications between customer and the office. I think they would be great if someone would step it up in the office. It is very frustrating as a consumer; however, the technician who came to do work worked quickly and efficiently.

Review has 1 previous version
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Company Response

Hi Sharon,
Thank you so much for taking the time to give some feedback on your experience. I am sorry to hear that we let you down with our admin support. We really do strive to provide excellent customer service, and we make a point of learning and doing better when we know we missed our mark. It would be much appreciated if you would contact me, and give me some details of your experience. You can reach me at our main line; ask for Kristin. You can also e-mail info@telsco.com if preferred. We truly value your business and look forward to serving your even better in the future.

brian from Edmonton
brian from Edmonton
3 reviews Edmonton, AB
8/10

annual security monitoring

We've been with them for over 15 years. They were good in responding to our concerns and updating the system when required at no charge. Appreciated the support to date.

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Lee from Edmonton
Lee from Edmonton
4 reviews Edmonton, AB
9/10

Home Security

Was very impress from the first day with our rep explaining the different options. Was not pressured to purchase, was left with things to look over and even told to compare with what others offered.

Installation took about 2 hours, but no complaints, as it was all done carefully with no damage to my house.

The equipment is a bit more expensive than some companies, but the service makes up for it. I have called or e-mailed questions or concerns and they were answered promptly. And the monitoring is all local so that puts my mind at ease. I'm monitored for flooding, carbon monoxide and fire as well. Very happy to be a Telsco customer

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Telsco Security Systems

Since 1970, TELSCO has been proud to provide quality security solutions to home and business owners in Edmonton and the surrounding Area. 45 years later, as Edmonton’s largest full service security company, our commitment to quality remains at the core of our business. At TELSCO, we recognize that the security ...
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