Was very impress from the first day with our rep explaining the different options. Was not pressured to purchase, was left with things to look over and even told to compare with what others offered.
Installation took about 2 hours, but no complaints, as it was all done carefully with no damage to my house.
The equipment is a bit more expensive than some companies, but the service makes up for it. I have called or e-mailed questions or concerns and they were answered promptly. And the monitoring is all local so that puts my mind at ease. I'm monitored for flooding, carbon monoxide and fire as well. Very happy to be a Telsco customer