Telsco Security Systems

Alarm Systems
12750 127 Street NW Edmonton AB
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Alarm Systems
Telsco Security Systems
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93%

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Reviews by rating (past 12 months)
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Telsco Security Systems

Average customer rating:
9.7 10 (41 reviews)

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Chris S in Okotoks
Chris S in Okotoks
2 reviews Edmonton, AB
10/10

Excellent Customer Service

We've been TELSCO customer's for 15+ years and as will happen technology ages and needs to be upgraded at times. This was the case earlier in the year and at their recommendation had a new system and keypad installed to insure continued coverage and monitoring. Unfortunately, after the upgrade there was an unexpected issue that while not jeopardizing the system itself did make for a persisting annoyance. Although it took a couple of attempts I can't speak highly enough of TELSCO's commitment to look after their customers and in particular Kristin. She was always very prompt to reply, took our concerns seriously and treated us with the utmost respect & consideration for our time.

I can recommend TELSCO with absolutely no hesitation.

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Home Security System

I found the whole experience seamless. Right from when I got contacted by the Sales Rep to when the job was completed by the Technician at our residence. Good job!

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Company Response

Thanks for taking the time to share a review. We are so glad to know your experience was a great one, and we truly appreciate you taking time out of your day to let us know.

Dave in Edmonton
Dave in Edmonton
1 review Edmonton, AB
10/10

Telsco Security

We had Gordon come to our home for a warranty follow up call on one of our devices. I was blown away by the amount of time he took to sit and teach me the system. To show me that the system is capable of so much more than one realizes. He took time to fix additional issues with the system that weren’t even on the service call out. I can see why Gordon is a senior tech with Telsco, he’s very knowledgeable, understanding and patient. Telsco should be proud they have someone like Gordon working for them. If you’re thinking of investing in a security system I highly recommend Telsco and make sure you request Gordon as your installer, the man is amazing and the company is great!

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Company Response

Thank you so much for sharing your experience with Gordon. We are so happy to know it was a great one, and we love being able to share this kind of feedback with our team.

MQuilley - Sherwood Park, Alberta
MQuilley - Sherwood Park, Alberta
5 reviews Sherwood Park, AB
10/10

Home Security

In December 2017, we started looking for another alarm system provider. (We were experiencing continual lack of customer service from our previous provider and felt we were treating like a "number" as opposed to a valued customer of 25+ years).

One of the companies we contacted was Telsco. Their representative, Kris Stangeland, came to our home to discuss options. Kris is highly knowledgeable and put together a system that perfectly fits our needs.

The two installers, Oleg and Amambeer were professional, cleaned up as they went and after the work was completed, explained how the system worked as well as walked us through the online applications.

I have had to contact Telsco a couple of times since install, just for questions, and response times have been same day. (Our previous provider, in a couple of cases, took months to respond to simple inquiries.

We have absolutely no hesitation whatsoever in recommending Kris, Oleg, Amambeer and Telsco!

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Company Response

Thank you so much for taking the time to share your experience. We love sharing positive feedback with our team, and we are so happy to know that your move to Telsco has been positive. Thank you again!

Mark and Jennifer in Edmonton
Mark and Jennifer in Edmonton
1 review Edmonton, AB
10/10

New Security System

We have had a security system with a different company for 17 years. we decided to change because we just felt like a customer from afar. We decided to update, and connected with Telsco, a local company. The entire process, from the first phone call, to the salesperson, to the technician, with all the scheduling in between was personable, knowledgeable, efficient and totally what I would expect as a customer.

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Company Response

Thank you for taking time out of your day to share your feedback. We are so happy to hear that your switch to Telsco was a smooth and positive experience. We are very happy to have you on board, and look forward to providing many years of excellent service.

Bunny in Edmonton
Bunny in Edmonton
1 review Edmonton, AB
10/10

Good services

Best security system. I called telsco and got a quote within a few minutes, affordable price. Technician Aman did installation and training for us. He is very good, enthusiastic and professional.

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Company Response

Thank you so much for taking the time to share your experience. We truly appreciate your feedback, and it makes our day to know you had great service.

R Nault in St. Albert
R Nault in St. Albert
1 review St. Albert, AB
10/10

Home Security

We have been satisfied Telsco customers for over 16 years. Recently we had our system upgraded and were pleasantly surprised at the low cost of having this done. More so we were pleased with the helpful and professional way Telsco staff dealt with our request all the way from the sales rep to the scheduler and technician that made it happen. Extra credit to the technician for answering my many questions. We look forward to many more years of excellent service from Telsco.

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Company Response

Thank you so much for taking the time to share a review. We appreciate you being with us for a long time, and we are so glad to hear that you have been happy with our service.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home security for about 11 years

Telsco is an extremely reliable and economical service based on responsiveness, no alarm is minor to them, they call immediately to see if we are OK and the quality of their service persons if first class. We feel very safe because of that.

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Company Response

Thank you so much for taking the time to share a review. We truly appreciate your feedback, and are glad to hear that you are happy with our service.

Connie Shelley in Toronto
Connie Shelley in Toronto
1 review Edmonton, AB
10/10

Excellent company

Telco responded to my request for a quote, met my needs, arrived on time for the install, did it professionally and followed up several times to make sure I was satisfied. So far, I'm very impressed by the company and their service.

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Company Response

Thank you so much for taking the time to share a review. We truly appreciate your feedback, and are glad to hear that your experience has been positive.

Dana in Edmonton
Dana in Edmonton
1 review Edmonton, AB
10/10

Overall Service and Product

Telsco Security is an exceptional company! If you are seeking a security product for your home or business whereby you are alleviated of all enviromental worries or threats, there is no question you can wholeheartedly entrust Telsco with all, belongings/people & pets. They truly embrace your concerns as their own. They absolutely 'hear' the customer and provide options to best suit your needs while also addressing other areas you may not consider. Being a local company ensures your needs are addressed immediately! They are the consummate professionals while exercising compassion and understanding. There is no other company to consider for your security wellbeing.

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Company Response

Thank you so very much for your kind words. This kind of feedback lets us know that our focus on creating great experiences does have a real impact. We truly appreciate you taking time out of your day to share this. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Telsco Security Systems

Since 1970, TELSCO has been proud to provide quality security solutions to home and business owners in Edmonton and the surrounding Area. 45 years later, as Edmonton’s largest full service security company, our commitment to quality remains at the core of our business. At TELSCO, we recognize that the security ...
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