I used to love this company and have written them a couple of glowing reviews in the past. One day they totally dropped the ball with us. We were not happy with a tankless we got and we were basically dropped my them. It takes a very very very long time for the hot water to come in. It saddens us to see the water we waste. They told us it was normal but since then we have had a few opinions, all of whom say it is not. At one stage I wrote them a long letter explaining our frustrations and never heard anything back. It is too bad because I really thought we had a good relationship with this company and now we're stuck with an expensive tankless that wastes water and is a real let down. Until this episode though, we were always happy.