Cozy World Inc.

Formerly Majestic Indoor Air & Cozy World
Heating & Air Conditioning
16 Sims Crescent, Unit 27 Richmond Hill ON L4B 2P1
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98%

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Reviews by rating (past 12 months)
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Best of 2020 winner 10 timesBest of 2020winner 10 times

Reviews for Cozy World Inc.

Average customer rating:
10 10 (1314 reviews)

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Michael from Toronto
Michael from Toronto
7 reviews Toronto, ON
10/10

New Gas Furnace East York

This was the first time that we had dealt with Cozy World and so far we are very impressed. Fred gave us more information on the furnace than other companies did, he made suggestions for potential changes to locations of our equipment. The install team was courteous and skilled, I highly recommend this company.

1 of 1 people found this review helpful.
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Company Response

Dear Michael,
Thank you very much for the review.

GusK
GusK
1 review Mississauga, ON
10/10

Thank you Cozy World

We recently had our furnace and air conditioning unit replaced. We want to thank Boris and his team for the excellent work. From start to finish they were very professional. The work was done within 2 days of contacting the company for a very reasonable price. We highly recommend Cozy World. Thanks again.

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Private User
Private User
Private User reviews Toronto, ON
10/10

New Furnace

Cozy World installed a new furnace at a competitive price within 24 hours of my first call to them, and their staff was responsive to my questions. I'm very happy with their service.

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Company Response

Glad to know that we have another happy customer.

Blair in Milton
Blair in Milton
1 review Richmond Hill, ON
10/10

New Furnace and Air Conditioner

Cozy World replaced our old furnace and air conditioner in Dec. 2019. Farhad (Fred) answered my first call promptly. He answered my many questions about equipment and installation clearly and patiently. The installation was completed as planned. He came to the house to check the air conditioner at first use at the start of the summer. Cozy World provided knowledgeable and competent HVAC service.

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Company Response

Dear Blair,
Thank you very much for the review.

homeowner in Richmond Hill
homeowner in Richmond Hill
1 review Richmond Hill, ON
10/10

Installation - Gas Furnace

I was looking for a brand new furnace after the 15 years old furnace Carrier emitted smelly gas one day. It was so bad that the gas company had to shut it off. I called Cozy World on Saturday and didnt expect anyone answering. Boris the salesman answered the call and provided some good advice over the phone, including not to use 3M filters which could be the cause of the malfunction of the heat exchanger. He recommended using Lennox. Since some reviews indicated the Lennox is noisy, I expressed my concerns to Boris for using a different brand. Boris provided detailed explanations on my concerns and the noise issue is more of poor installation and not the unit issue. Once I agreed with the installation, Boris was able to arrange installation on the next day without any delay.

The installation done by Sazeed and his team was great. They installed the connecting pipes and new filter housing to make sure it is proper. I am extremely happy with the installation and the service.

They also completed the registration of the warranty the next day. Excellent follow-up.

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Company Response

Thank you very much for your detailed review.
Best

Private User
Private User
Private User reviews Toronto, ON
10/10

replacement of Furnace

The furnace stopped working. called the company, got a technician to come the next day and got all the information, we needed. The installation was done the next day, in a a very professional manner.
Very professional team, clean work, accommodating to customer needs, very knowledgeable, service on time

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Company Response

Thank you very much for your kind review.

Nick
Nick
3 reviews Mississauga, ON
10/10

New Lennox Air Conditioner

We needed a brand new air conditioner this summer in our new construction home that previously did not have AC installed. After receiving a wide range of quotes from many different companies, we ultimately went with Cozy World who had one of the best prices, knowledgeable sales rep and good reputation. The sales rep (Robert?) was extremely knowledgeable, honest and responsive. He very thoroughly explained the many different options and helped us come up with a choice that we were happy with for our budget. We did experience an issue after the first day of installation, but the original installer promptly returned the next day and took care of the problem. The rest of the summer everything was flawless. If I had to give one negative, we were hoping our unit was going to be a bit quieter since we got an upgraded Lennox Elite model for that very reason, but it does seem quieter than some of our neighbours units etc so no major complaints.

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Company Response

Dear Nick,
Thank you very much for taking time to write the review.

Andrew Shapiro from Richmond Hill
Andrew Shapiro from Richmond Hill
5 reviews Richmond Hill, ON
10/10

Top notch service and follow up

Had my furnace and humidifier replaced this past week.

I based my decision to work with Cozy World primarily on the great reviews I had read on a few different sites. I can see why they have top marks all around. Fred (Farhad) was quick to visit my home when I called and got back to me quickly with an estimate. When the installers came they were very professional. Saeed was able to provide answers to all of my questions and worked very thoroughly and went above and beyond even ensuring the older ductwork around the furnace area was properly taped as well as cleaning the a/c evaporator coils while he there.

I had a couple of follow up questions afterwards which Fred answered very quickly.

They also followed up with an email with copies of my warranty and invoice as well as enquired if everything was done to my satisfaction.

Would not hesitate to use Cozy World again and will definitely be calling on them when i need any HVAC maintenance or service going forward.

This is the model that every company should follow if they want to be considered top of their field!

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Company Response

Dear Andrew,
Thank you very much for your kind words.

Lynne  B
Lynne B
4 reviews Hamilton, ON
10/10

Furnace Service Call

Cozy World Inc is always there for you even for the smallest repair job. We had a problem with our furnace and called Cozy World Inc. Fred responded to our call immediately and came out the same day to fix the problem for us. Cozy World Inc is reliable, very efficient, honest and dependable. We have used Cozy World Inc in the past and we can highly recommend Fred and his team for any HVAC needs, for the best satisfaction in installation and service.
Lynne and Richard

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Company Response

Dear Lynne,
Thank you very much for your kind review.

Robert in Toronto
Robert in Toronto
2 reviews Richmond Hill, ON
10/10

They will pull through for you

We had a pair of furnaces and a pair of AC units that were at the end of their 26 year old lifespans. We consulted 5 companies that were highly-rated on HomeStars to do the job of replacing them. We knew it would be a rather major job because the original pipes for the HVAC system were of the wrong type and also ran across inside significant portion of our basement's ceiling.

Out of the 5 companies we contacted, Boris was the first one to respond and come take a look. This was a pattern throughout the job, as Boris was constantly just a phone call, text, or email away. Boris did not try to push anything on us that was super-expensive and beyond what we would need like some of the other companies, which ended up being a good thing because the existing infrastructure in the house probably would not be able to sustain much-higher capacity HVAC units. This meant the cost was reasonable.

The installers, Kam and Vijay [sorry if I misspelled your names] were extremely polite and professional. They were also very respectful of our property and took great care not to damage anything unnecessarily. They used a creative solution to run the new piping through the old piping so that our basement ceiling would not need to be torn up. They also managed to compress the previously-quoted 2 days worth of work into 1 day by working tirelessly until 11PM. Because it was very dark by the time they left, there were a few screws/nails left behind on our driveway that they missed during cleanup. When we let Boris know the next day, Boris personally came over with a large magnet-on-a-stick to scour our driveway.

Unfortunately, it turned out that the coolant pipes for the AC units in the house were unable to accommodate the updated AC units safely. Boris, with his immense amount of experience, suggested downgrading the capacities of the AC units being installed (with a price adjustment) and installed specialized valves to make sure the new AC units would operate safely. Furthermore, one of the furnace units had a faulty circuit boards on arrival which was a bit disappointing. However, Boris sent a technician over twice the very next day to re-diagnose the problem and replace the circuit board.

In my opinion, a very important consideration when hiring a company is how much they will do to accommodate you and whatever issues arise. Boris and Cozy World showed without a doubt with their follow-up and price adjustment that they put their customers first.

We are so far (it has been over a week) very satisfied with our new HVAC system.

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Company Response

Dear Robert,

Thank you very much for your detailed and very kind review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy World Inc.

Home heating and cooling contractor for "Great Toronto.Area"(GTA) Authorized Lennox premier dealer, Contact us for gas furnace and central air conditioner installation and repair We are located in Richmond Hill .We service Aurora, Brampton, Concord, Etobicoke, Markham, Mississauga, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Newmarket, Maple

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
High efficiency furnace and central air conditioner
SERVICES
Central air heating and air conditioning of residential HVAC systems
BRANDS
Lennox Premier Dealer
SPECIALITIES
High efficiency furnace and central air conditioner
WEBSITE
https://cozyworld.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, cash, Visa, Master card
LICENSES
TSSA contractor license, Gas Fitter 1, Air Conditioning and Refrigeration Mechanic 313A
MEMBERSHIPS
BBB, HRAI, ESA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depends on the product.
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