Cozy World Inc.

Formerly Majestic Indoor Air & Cozy World
Heating & Air Conditioning
16 Sims Crescent, Unit 27 Richmond Hill ON L4B 2P1
Write a Review
Write a Review

Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 11 timesBest of 2021winner 11 times

Reviews for Cozy World Inc.

Average customer rating:
10 10 (1349 reviews)

Sort by

Jerry in Mississauga
Jerry in Mississauga
1 review Mississauga, ON
10/10

Furnace replacement

We had a fantastic experience when replacing our heating system with Cozy World.
As per usual, I did my research and called various highly-rated contractors for pricing for a furnace replacement, along with a humidifier and a new air cleaner. I also wanted them to install the new ecobee thermostat I had purchased.

I finally selected Cozy World as they appeared to have very competitive prices and excellent reviews. Their sales representative Robert insisted on dropping by to survey the current installation first and I'm glad he did.
He found that we had black plastic ABS piping exhaust piping that was now out of code and should be replaced with the white PVC piping. Robert also noticed that the fresh air intake in the basement furnace room was not attached to anything and was simply drawing cool air from within the furnace room. He recommended installing an inexpensive "boot" to seal the system and that would improve airflow throughout the house. Robert is clearly a very knowledgeable person and did not try to upsell me on any items. He agreed with my selection of the Lennox Elite two stage variable speed gas furnace and related products.

On the day of the installation, Saeed and his coworker Amir came to our house and politely introduced themselves and explained all the things that they would be doing. They worked quietly and efficiently but were happy to answer questions if asked.

From doing my research, I know that a typical installation takes about 4 hours, especially if you get the lowest price contractors. By the time that the Cozy World installers had left our house, 6 hours had gone by. I feel that was due to their attention to detail and desire to do an excellent job. At the end of the job, I think the furnace room was cleaner than when they had started and the installation looked immaculate. Before leaving, they took extra time to show my wife all the details of their work, including how to use the new thermostat, new air cleaner and our brand new ecobee thermostat.

We have always complained that the air flow to the master bedroom was weak and since it was the furthest room from the furnace, we didn't think we could do much about it. However, the installation of the boot has significantly improved the airflow to the point that it's no longer an issue. We finally have good airflow and heat to the master bedroom!

All in all, I don't think things could have gone any better. We got a great price and a great installation, so what more could one ask?

I have already recommended Cozy World to one of my friends and will continue to do so to anyone else who asks. They certainly are top notch!

Was this review helpful?
Company Response

Dear Jerry,
Thank you very much for your detailed review.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Excellent products, service and professional installers

My customer service experience with Cozy World was exceptional. The sales representative Robert was very knowledgeable and polite. He was able to ask the right questions and quickly assess my installation, equipment requirements, and provide a competitive price. The installer Saeed was on-time and able to complete the installation efficiently. I appreciated his attention to detail (nice sheet metal work, tie wrapping exposed wiring, cleaning drain cover, wiping down the equipment, etc.). When leaving they took my old equipment and left no mess behind. BTW, did I tell you that this all happened within 24 hrs?! Truly exceptional!

Was this review helpful?
Company Response

Thank you very much for your kind review.

Andrew in Toronto
Andrew in Toronto
1 review Toronto, ON
10/10

AC and Furnace installation

I used Cozy World to install a new furnace and AC unit.

Very pleased from start to finish and would highly recommend.

Robert was very responsive and helpful on the first site visit and putting together the quote.

Saeed and Amir did a fantastic job on the installation.

All three gentlemen were professional, on time, hard working and very approachable. Thanks again.

Andrew

Was this review helpful?
Company Response

Dear Andrew,
Thank you very much for your kind words.

Private User
Private User
Private User reviews Vaughan, ON
8/10

Above and Beyond

Cozy World replaced my broken furnace but the new furnace wasn't heating my home as fast as expected. Boris courteously explained how 2-stage furnaces work and sent Ramin to check my furnace settings.

Ramin went above and beyond - arrived on time, ensured the correct furnace settings, and answered all my questions. Shortly before his visit, my Ecobee thermostat became defective when the Ecobee Support asked me to check the wires at the back of the thermostat to see why my home wasn't heating up quickly.

Ramin took extra time to install a basic Honeywell thermostat for the interim until I could get a replacement smart thermostat from Ecobee. I appreciated his kind help.

I recommend this company.

Was this review helpful?
Company Response

Thank you very much for your review.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Furnace and A/C Replacement

We were considering replacing our 21 year old furnace and air conditioner fearing one or both might fail in the midst of peak winter/summer temperatures. Following some online research (products, service reviews, etc.) we requested quotes from a few GTA HVAC providers.

Fred was quick in responding to phone calls and emails. He promptly arrived the next day to assess our requirements and suggested a few options to select the best furnace and air conditioner solution for our needs without trying to sell us on unnecessary upgrades. Within a few hours, we received a detailed, competitive quote.

Soon after we approved the quotation, Saeed and his partner were dispatched to install our new Lennox Elite furnace and air conditioner. He explained the installation process, invited me to ask questions, tested and reviewed to ensure everything worked properly. They took care in keeping their work areas clean.

The Cozy World team are friendly, courteous, knowledgeable, efficient and customer service oriented. Appreciated the guys following Covid protocols - keeping their masks on all day and confirming they were fully vaccinated.

Thank you!!!

Was this review helpful?
Company Response

Thank you very much for your detailed review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Ac unit

Had an AC unit installed by Cozy World. Very detailed oriented and professional when they came to install our new AC unit. They explained everything that was needed to be done and the cause of the problem. Would highly recommend them.

Was this review helpful?
Company Response

Thank you very much for the review.

pauluxtroy
pauluxtroy
3 reviews Vaughan, ON
10/10

Furnace And A/C Replacement

I called Cozy World when my A/C broke down early in the Fall. It was a 15 year old unit and the service person advised that the repair would be costly and it was time for a replacement. Cozy World's pricing beat others by quite a bit and they were able to source and install a new unit just two days later. During that install they discovered that my old furnace had a crack in the heat exchanger. The installer showed me the issue and explained the safety issues. Cozy World was able to provide a fair price for a new furnace and install it within a couple days. The installers were knowledgeable, careful while working in my home and made sure everything was in order before leaving. Cozy World also registered the warranties and forwarded all the paperwork for my records. It was super efficient and would highly recommend.

Was this review helpful?
Company Response

We are glad that you are happy with our job.

Ben in Markham
Ben in Markham
1 review Vaughan, ON
10/10

Furnace and A/C

Boris was excellent in answering my questions and concerns, he was extremely knowledgeable. He took the time throughout the process and didn't pressure me for a quick sale. Mr. Sayid and the installer were very professional, courteous and clean. They did an excellent job.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Ben,
Thank you very much for your review.

Beach Householder
Beach Householder
4 reviews Toronto, ON
10/10

Maintenance Job Well Done

Cozy World installed my Lennox HVAC system a few years ago. It works well. Today, in October 2021, Ramin from the firm came to carry out a regular maintenance and service procedure on it. He was courteous, efficient and thorough and I was pleased that the job was well done. Cozy responded promptly when I called them, turned up on time and charged a reasonable amount for the work. I am a satisfied customer.

Was this review helpful?
Company Response

Thank you very much for your review.

Gus in Etobicoke
Gus in Etobicoke
1 review Toronto, ON
10/10

Furnace and A/C repalcement

Very happy with the consultation, purchase and service received by Cozy World Inc. They helped me decide on efficient affordable equipment for my home and showed me how to apply for rebates. I had the work done a while ago, so I have had time use the equipment. Very satisfied with the whole process, fair price and quality work.

Was this review helpful?
Company Response

Dear Gus,
Thank you very much for your kind review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy World Inc.

We are HVAC contractor providing heating and air conditioning service in Toronto and nearby areas. Heating services include furnace installation, maintenance, cleaning, tune up, repair, including emergency repair. Air conditioning services include air conditioner installation, maintenance, cleaning, tune up, repair, including emergency repair. We install ductless air conditioner and tankless water heater. Indoor air quality service includes humidifier installation and air purifier installation. .We service Aurora, Brampton, Concord, Etobicoke, Markham, Mississauga, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Newmarket, Maple

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High efficiency furnace and central air conditioner
SERVICES
Central air heating and air conditioning of residential HVAC systems
BRANDS
Lennox Premier Dealer
SPECIALITIES
High efficiency furnace and central air conditioner
WEBSITE
https://cozyworld.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, cash, Visa, Master card
LICENSES
TSSA contractor license, Gas Fitter 1, Air Conditioning and Refrigeration Mechanic 313A
MEMBERSHIPS
BBB, HRAI, ESA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depends on the product.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.