Cozy World Inc.

Formerly Majestic Indoor Air & Cozy World
Heating & Air Conditioning
16 Sims Crescent, Unit 27 Richmond Hill ON L4B 2P1
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98%

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Reviews by rating (past 12 months)
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Best of 2020 winner 10 timesBest of 2020winner 10 times

Reviews for Cozy World Inc.

Average customer rating:
10 10 (1266 reviews)

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Wagner
Wagner
6 reviews Mississauga, ON
10/10

Tankless water heater and humidifier installation

This is the second time using Cozy world, I got a furnace and ac unit installed about 10 years ago. Cozy world installers were amazing great attention to detail I left a review for that here on Homestars back then. For the tankless installation Sima arrived on time and did a great job. I highly recommend using Cozy world , Boris returns messages pretty quick and installers are highly trained. They do the job right. I have had a lot of different work done at my house and have always had a problem with the installers from different companies. But not Cozy world I was in awe after the first time I used them. Thank you very
much Cozy world I always recommend you to family and friends. It’s very hard to find customer service like this these days.

1 of 1 people found this review helpful.
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Company Response

Dear Wagner,
Thank you very much for coming back.

Mike K in Toronto
Mike K in Toronto
0 reviews Markham, ON
10/10

Amazing Service!

Last September, Boris quoted me on new furnace options. He was very knowledgeable, courteous and informative. My old furnace was in need of a $700 part replacement and I wanted to get the new furnace installed before the winter. Unfortunately, a ridiculous delay from Enbridge's energy auditors resulted in me having to try to get through the winter with my ailing furnace. In March, my furnace stopped working. Because of the cold weather, I decided to repair my old furnace rather than replace it. I called Cozy World to arrange for the replacement of the part that was failing. Fred took the call and got back to me within 10 minutes with a same-day service appointment and the new part. When the serviceman arrived to install the part that I requested, he realized that the logic board was the problem (a $1500 repair), not the part I had asked them to replace. At this point I figured that I was stuck with having to replace the furnace and eat the $700 for the part that I had asked them to install. To my amazement, Fred came to my home and did something amazing. He did not charge me for the part, nor the service call PLUS he arranged for the installation of a new furnace the next morning at the price quoted from September, even though the furnace price had increased 7% since then. The next day, Fred and Sina (the furnace installer) arrived. The new furnace was installed without a hitch. They were very respectful of my home and did an incredible installation. The following day, they registered my furnace with Amana and Leslie followed up on the installation to answer any questions or concerns I may have had. Cozy World blew me away. Words cannot describe how grateful I am to everyone at Cozy World!

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Hugh in North York
Hugh in North York
1 review Toronto, ON
10/10

Goodman 2 stage furnace and AC and humidifer

Boris is very professional. He came and did an estimate for a furnace and AC package. Got a 2 stage Goodman furnace and 1 stage Goodman AC. Asked about other recommendations and instead of trying to upsell me he gave his honest opinion of what I needed. He did not recommend an air purifier as it has mixed results but he did recommend a bigger air filter fr the standard 1 inch to 5 inch filter. I appreciate his honesty and professionalism. Took the time to explain everything as well. Also, furnace, humidifer and AC installer, Saeed and his crew are very professional. They put down cloth on the floors to keep the floor clean leading to the basement. Saeed also recommended and explained alot of the process involved and answered all of my questions. The install looks very clean and professional. he also replaced a cracked pipe for the water heater leading to the outside of the house. Would recommend Saeed and Boris to anybody. Very honest guys. Furnace installed 4 days ago. Will update once I've had it longer.

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Company Response

Dear Hugh,
Thank you very much for your detailed review.

Michael from Richmond Hill
Michael from Richmond Hill
3 reviews Richmond Hill, ON
10/10

Home Furnace & Air Conditioning Purchase & Installation

Cozy World provided excellent service throughout the entire purchase & installation process. Boris offered credible advice on selecting the appropriate units for our particular home. Saeed and his team were very meticulous when installing the equipment. Saeed also addressed any questions or issues that arose thoughout the process. I highly recommend Cozy World to anyone contemplating the purchase of a new furnace or air conditioner.

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Company Response

Dear Michael,
Thank you very much for your kind review.

bconnol03 from Toronto
bconnol03 from Toronto
2 reviews Bradford West Gwillimbury, ON
10/10

Great Furnace and Thermostat Install

I would highly recommend this company. No issues. Professional. Great Install. Wonderful Customer Service from start to finish. I recommended this company to my sister and she was very happy with her new A/C and Furnace.

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Company Response

Thank you very much for your kind words.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace Repair, Checkup and Cleaning

He was very polite and knew what to look for to see what the issue was. The issue turned to be that the furnace required a good cleaning since it wasn't cleaned for over 5 years. It's purring like a tiger.

Great work!

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Company Response

Thank you very much for your review.

Jeff H. in Old Toronto
Jeff H. in Old Toronto
0 reviews Toronto, ON
10/10

Furnace Maintenance

Cozy did a very thorough maintenance of our four year old furnace. Held to fixed price even though it required over 2 hours of work. I highly recommend Cozy for their professional service.

1 of 1 people found this review helpful.
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Company Response

Dear Jeff,
Thank you very much for the review.

RK in Toronto
RK in Toronto
2 reviews Aurora, ON
8/10

Good

Replaced my old GeneralAire humdifier with a Lennox 17 gallon one. Decent price.
The unit appears to be working fine. The technician who came along explained why he beleives Lennox is a better choice than others.

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Company Response

Thank you very much for the review.

Dirk in Toronto
Dirk in Toronto
1 review Toronto, ON
10/10

Furnace installation

Trustworthy, knowledgeable, responsive, competitive pricing.

We contacted COZY World to get a quote to replace a 30-year-old furnace that quit a few days before Christmas. Boris responded promptly (within the hour) and scheduled a house visit the same day. He was thorough in his assessment and recommendations. He answered all questions and shared his extensive knowledge. The installation was scheduled immediately and Mehrdad and Kurush did an excellent job.

My experience with Cozy World Inc was excellent and I strongly recommend them.

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Company Response

Dear Dirk,
Thank you very much for your kind reviews.

YU in Markham
YU in Markham
3 reviews Markham, ON
10/10

Furnace Replacement

We replaced our 20 years’ furnace with Lennox SLP98V this fall, over the past two months we’ve been very happy with the performance of the new furnace which was professionally installed by Cozy Wold who not only has the technical expertise of the product but also cares about customer service. Thank you, Fred and your team’s great work.

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Company Response

Thank you very much for taking time to write a review for us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy World Inc.

Home heating and cooling contractor for "Great Toronto.Area"(GTA) Authorized Lennox premier dealer, Contact us for gas furnace and central air conditioner installation and repair We are located in Richmond Hill .We service Aurora, Brampton, Concord, Etobicoke, Markham, Mississauga, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Newmarket, Maple

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
High efficiency furnace and central air conditioner
SERVICES
Central air heating and air conditioning of residential HVAC systems
BRANDS
Lennox Premier Dealer
SPECIALITIES
High efficiency furnace and central air conditioner
WEBSITE
https://cozyworld.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, cash, Visa, Master card
LICENSES
TSSA contractor license, Gas Fitter 1, Air Conditioning and Refrigeration Mechanic 313A
MEMBERSHIPS
BBB, HRAI, ESA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depends on the product.
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