Cozy World Inc.

Formerly Majestic Indoor Air & Cozy World
Heating & Air Conditioning
16 Sims Crescent, Unit 27 Richmond Hill ON L4B 2P1
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 9 timesBest of 2019winner 9 times

Reviews for Cozy World Inc.

Average customer rating:
10 10 (1249 reviews)

Sort by

Steve from Toronto
Steve from Toronto
6 reviews Mississauga, ON
10/10

Furnace replaced and humidifier addition

Cozy was great to work with. For the install, Mehrdad was very good at discussing options for routing the vent pipes and reviewed the pros and cons for each option and let me decide which one to go with. Quality of work was very good and they made sure the furnace wiring was all good with the new thermostat that i was installing myself. Overall a very good experience and competatively priced too.

Was this review helpful?
Doris in Toronto
Doris in Toronto
1 review Oakville, ON
10/10

Furnace and Air Conditioner replacement

Cozy World did this project for us in last October.
I called several vendors, Cozy World is the best. Robert gave me good advises on the solution choices and offer me reasonable prices. Installation team arrived on time and did professional job. Administration team followed up and registered the warranty for us.
The air conditioner and the furnace had been working very well until now.
We had a wonderful experience to contact with Robert and Boris. I strongly recommend other house owners go with Cozy World.

Was this review helpful?
Stanley in Markham
Stanley in Markham
1 review Markham, ON
10/10

Furnace AC Tankless Water Heater

If you are reading this review then you are doing the research you need to pick the right HVAC contractor. Get multiple estimates but make sure Cozy is one of them, you won’t be disappointed!

We wanted to replace our furnace, AC and hot water heater with tankless. We decided on Lennox because it’s a big brand and local big box store had good rebates, you can see their Lennox booths when walking out. We made appointments with 2 HVAC companies from 2 big box stores near us. We selected 2 more based only on ratings and reviews in Homestars, Cozy was one of them because they have the best reviews/ranking. We also had a family referred contractor.

After meeting with all 5, they were good sales people and knew the product marketing. Fred from Cozy knew it too but he had more technical knowledge. Found out that Cozy is also one of big box store’s Lennox contractors, note you can use a contractor from any store and their prices are not the same. Even without the store cashback, Cozy's estimates were very good and included manufacturer rebates. Cozy was the clear choice considering price, company reputation, future service, and all the positive reviews in Homestars and Google. Thanks to all who took the time to write them because it really helped.

On installation day, Saeed and Mo came early and were here for almost 12 hours. They were always polite and professional, they never stopped working even during lunch. When they finished, all the old equipment was gone; the new Lennox furnace/AC and Rinnai tankless were level, tested and worked; the routing, sealing and connections on the new gas/water/electrical lines, inlet/exhaust pipes, ducts were very clean and precise. Basement may have been cleaner than when they started. The pride that Saeed takes in his work is obvious when you see the finished product and attention to detail.

The next day, Leslie from the office had already completed all the warranty registrations with manufacturers and sent it to us, and Fred called to follow-up. All my dealings with Fred proved he was a man of high integrity.

We are very happy with the job and people at Cozy and all their great reviews are well deserved. Our previous AC needed many repairs so in time we hope we don’t have problems but if we do, we have confidence that Cozy can make it right.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace and AC replacement

Boris' reviews speak for themselves, but I'll add one more. I used Homestars to request 3 quotes on a Sunday night around 9:00pm, assuming I would hear back the next day.
Boris called me about 10 minutes later. He immediately understood what I needed, explained why one option I had heard would't solve the problem, and gave me a rough quote that ended up being almost exactly what we ended up paying.
He came to our house to personally inspect everything, made some additional recommendations, and booked his team in.
His team was efficient, polite, and clean. They encountered a few unexpected issues and dealt with them all patiently and professionally.
There's nothing else to say - if every contractor worked like this, there would be no need for a site like HomeStars.

Was this review helpful?
Eric in Toronto
Eric in Toronto
0 reviews Richmond Hill, ON
10/10

Top Shelf End to End Service!

All and all a great experience!

From the first on site meeting with Robert to the installation with Mehrdad + his colleague the Cozy World team was phenomenal.

I needed to replace the furnace and since the AC unit was old I asked for a quote on both and Form there we left the AC unit optional and dependent on the condition of the AC coil. I received 3 quotes and Cozy World was competitive and throughout Robert recommended the units that seemed to best suit my particular situation and budget.

During the install Mehrdad and his colleague laid down sheets to keep the house tidy during the removal of the old unit and install of the new furnace unit.

Cozy World was quick to return my calls and answer any questions and did exactly what they said they would for the quoted cost and without any hassles. I have already recommended Cozy World to friends and colleagues. I will continue to use them for service as needed.

Was this review helpful?
HomeStars in Toronto
HomeStars in Toronto
0 reviews Toronto, ON
10/10

Furnace and humidifier installation

Farhad (Fred) and his team are excellent. Farhad came to give a detailed quote which was well-priced and put me in contact with a home energy auditor for the home energy rebate. His team took care of all manufacturer rebates and warranty registrations. On the day of installation, his team of two installers were professional, courteous and took the time required to install the furnace carefully. There was a last minute addition on my part (concrete pad on which the furnace sits to avoid water damage) which they kindly went to buy without any additional charge.

Was this review helpful?
jl08yp
jl08yp
2 reviews Markham, ON
10/10

Furnace and A/C Replacement

I obtained a few quotes to replace my furnace and A/C unit. Cozy World was not the cheapest, but was reasonably priced. What made me ultimately decide on Cozy World was how responsive and accommodating Farhad was. He is always accessible by phone or text, he showed up on time to our appointment, and was very thorough in explaining the options.

Saeed installed both our furnace and A/C. He did a great job moving the A/C unit from the back of the house to the side of the house. All of the piping and cabling was neatly managed and looked very professional. After he was done, he took some time to explain the work that he did as well as potential issues I should look out for. You could tell that Saeed took pride in his work.

I would highly recommend Cozy World for the great customer service and quality of work.

Was this review helpful?
Yan in Richmond Hill
Yan in Richmond Hill
0 reviews Richmond Hill, ON
10/10

AC and furnace replacement

Cozy World did a great job with replacing my furnace and AC. They came on short notice when my AC broke down in the summer and complete the work with great quality. Really appreciate it.

Yan

Was this review helpful?
David in Toronto
David in Toronto
1 review Toronto, ON
10/10

Air conditioner replacement

Our old AC gave up the ghost. I did a lot of research calling other suppliers and reviewing models that were available. I had my mind set on a different manufacturer, however after speaking with Boris at Cozy World we went with an Amana which I'm very happy we did. It has a great warranty and is exceptionally quiet, better than the old jet engine we had before. The installation was fast and they came on a Sunday (which I could not believe) as my wife has respiratory problems. The even fixed a few issue's that we part of the original installation when the house was built.

I can't say enough about these guys they did a fantastic job and we will be going with them when we replace our furnace. As a consumer you would be crazy to go with anybody else.

Was this review helpful?
Dave in
Dave in
2 reviews Mississauga, ON
10/10

AC repair

Boris and Shabbar were great. This was out 2nd interaction with Cozy after purchasing a new AC unit and Furnace at our old home in 2014. Our new home's AC unit stopped working and I thought a new unit was inevitable but Shabbar had us back up and running in an hour for only $200. Great responsive service as usual!

Was this review helpful?
Company Response

Dear Dave,
Thank you very much for the review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy World Inc.

Home heating and cooling contractor for "Great Toronto.Area"(GTA) Authorized Lennox premier dealer, Contact us for gas furnace and central air conditioner installation and repair We are located in Richmond Hill .We service Aurora, Brampton, Concord, Etobicoke, Markham, Mississauga, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Newmarket, Maple

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
High efficiency furnace and central air conditioner
SERVICES
Central air heating and air conditioning of residential HVAC systems
BRANDS
Lennox Premier Dealer
SPECIALITIES
High efficiency furnace and central air conditioner
WEBSITE
https://cozyworld.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, cash, Visa, Master card
LICENSES
TSSA contractor license, Gas Fitter 1, Air Conditioning and Refrigeration Mechanic 313A
MEMBERSHIPS
BBB, HRAI, ESA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depends on the product.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.