If you are reading this review then you are doing the research you need to pick the right HVAC contractor. Get multiple estimates but make sure Cozy is one of them, you won’t be disappointed!
We wanted to replace our furnace, AC and hot water heater with tankless. We decided on Lennox because it’s a big brand and local big box store had good rebates, you can see their Lennox booths when walking out. We made appointments with 2 HVAC companies from 2 big box stores near us. We selected 2 more based only on ratings and reviews in Homestars, Cozy was one of them because they have the best reviews/ranking. We also had a family referred contractor.
After meeting with all 5, they were good sales people and knew the product marketing. Fred from Cozy knew it too but he had more technical knowledge. Found out that Cozy is also one of big box store’s Lennox contractors, note you can use a contractor from any store and their prices are not the same. Even without the store cashback, Cozy's estimates were very good and included manufacturer rebates. Cozy was the clear choice considering price, company reputation, future service, and all the positive reviews in Homestars and Google. Thanks to all who took the time to write them because it really helped.
On installation day, Saeed and Mo came early and were here for almost 12 hours. They were always polite and professional, they never stopped working even during lunch. When they finished, all the old equipment was gone; the new Lennox furnace/AC and Rinnai tankless were level, tested and worked; the routing, sealing and connections on the new gas/water/electrical lines, inlet/exhaust pipes, ducts were very clean and precise. Basement may have been cleaner than when they started. The pride that Saeed takes in his work is obvious when you see the finished product and attention to detail.
The next day, Leslie from the office had already completed all the warranty registrations with manufacturers and sent it to us, and Fred called to follow-up. All my dealings with Fred proved he was a man of high integrity.
We are very happy with the job and people at Cozy and all their great reviews are well deserved. Our previous AC needed many repairs so in time we hope we don’t have problems but if we do, we have confidence that Cozy can make it right.