An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We contacted Northwood about getting a new boiler and water heater. They responded promptly and came to run down the options and provide estimates. The installation crew was polite, professional, and left the boiler-water heater room clean when the work was finished. We haven't had any problems.
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