Gem Windows and Doors

We had all of our windows and doors replaced. It started off as a great experience but has been quite frustrating more recently.

We dealt with Paul in sales in January this year. Paul was professional and courteous. Installation went well. Joe (installer) was an expert, experienced, and a pleasure to work with. The installation was in early June. However, the wrong front door was delivered. We were told that it would be a few weeks for the correct door to come as the manufacturer is usually quick when a mistake is made. However, we waited 3 months and never heard anything from GEM until we reached out to them and they seemed surprised we didn't have our door. This was disappointing as it showed a lack of follow-up on their part.

The manufacturer came and provided a door, but this door had damage. We are not 4 months past installation and still do not have the door we purchased. GEM is not one to follow through, so we have to take the initiative to reach out to the company for updates, but haven't been satisfied in GEM's ability to complete the job.

Overall, I would say that the front end of the experience is excellent, but not sure it is worth it in the end if we don't even get what we paid for. I don't think I would use GEM again in the future - when you spend this much for a major job, you would expect a company to follow through and complete the job.

We are extremely happy with our new windows. The service you provided from beginning to end was excellent. The finished product is well made and beautiful.
Most jobs go smoothly but when we had a challenge to overcome your determination to get it done and your professionalism were both outstanding.
We would be very happy to recommend you and be a reference.

Gem had replaced my front and back doors back in 2006. Recently the latch on the front door snapped. I called Gem to see if this could be fixed or if I had to replace the entire door hardware. Its been 14 years since these doors were installed. Gem called me and asked that I send them a picture of the hardware and the snapped latch which I did. Upon review they contacted me and provided me with a replacement part free of charge. Great service and I am very happy I initially chose Gem. I fully recommend them.

I contacted Gem Windows & Doors for replacement crank handles for two sets of windows that they had installed a few years ago. Jim Christopoulos looked after it immediately and supplied exactly what I needed, at no cost. The windows are in great shape, but often opened, so I am very pleased to have them working and looking great again. All of our replacement windows and doors have come from Gem.....great quality and great value.

GEM installed a number of windows for us back in 2015 and they have been great. When a small piece of window hardware broke recently, I felt very comfortable in contacting Jim Christopoulos. He was able to find the right piece for me and I picked it up today from the reception desk - no charge. That is amazing service. Thank you Jim. Patrick Longhurst

DO NOT SPEND YOUR HARD EARNED MONEY HERE PEOPLE
I am writing to express my total frustration, anger and disappointment at Gem Windows. 2 years ago we paid 12,000 for a front door and back door with retractable screen. The front door was fine, its the back door that we have had ongoing issues with. The first install of the back door was done so poorly that the installer had to mount a quarter round at the top to fill in a very noticeable gap..not impressed. After finding scratches (that were covered up btw) and other manufacturing defects, the door was finally replaced the following summer. but again the door was not installed properly. I have followed up numerous times/sent photos had another onsite meeting with both GEM and the manufacturer at the beginning of this year (before the covid 19 thing) and everyone agreed something was wrong with the door...i agreed to wait until warmer to address this again. well guess what? The gentlemen i was dealing with at GEM retired and NO ONE TOLD ME and of course no one knows anything over there ...on top of that no one returns my phone call. their customer service sucks..i am filing a complaint with anyone that will listen.

4 Star Rating:
Professionally installed and on time, 3 stars plus a bonus star to Tas for trying her best to accommodate her client's best interests. I went from white frame to black frame, the windows look great.

I have worked with GEM Windows previously in providing a window solution for our home. I'm always very please with the results and the experience and this time was no exception. A front facing window needed replacing and I was very impressed by the quick response for a quote as well as the suggestions made for the window solution. Although it was a long wait because they were so busy, GEM managed my delivery expectations so that I wasn't anxious. The new window was installed today and the installers were fast, efficient and kind. They took the time to ensure I knew how to work the window and it looks great! Thank you!

The guys at Gem did an amazing job,couldn’t do the job on the day they said but called and rescheduled it do to weather.They called again apologizing about delay and gave me a 200 dollar discount.I will be calling them back for future work.Very satisfied.

The current windows we had were only 10 years and the builder put in cheap windows. Therefore, they did not last and all our seals were done. I decided to approached Gem and Seymour came out the next business day. We were happy with the quote and Seymour knowledge of windows and doors.
The install took place over 2 days and the Team of 3 were very efficient. The installers told me my windows had no insulation, especially the back 2 doors where it was always drafty and the doors were not level.
We went from white exterior to dark charcoal and I cannot tell you how it changed the look of the house ( 100% better). Again my original builder pushed for white or it would slow the build down by 6 weeks.
Instead of 2 doors at the back of the house we switched it to the most amazing sliding door with a 3 locking system.
It was great experience for us and Im inlove with my windows!
My before and after picture had not uploaded to my computer. Hopefully I can add later.