Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (390 reviews)

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Fred in Etobicoke
Fred in Etobicoke
2 reviews Toronto, ON
10/10

Being a good corporate neighbour

I have have purchased products from Gem Windows & Doors in the past and have always been pleased. Recently I was installing 2 sliding doors at my cottage and needed some screw cap covers to finish the job. Even though the doors were not purchased from Gem (It was a DIY job and simpler to buy them up north) Jim Christopoulos not only provided me with the right parts , he did not charge me. You don't see that every day! The receptionist, Meaghan ?, was equally helpful and a delight to deal with.

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Company Response

Hi Fred,

We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. We'll also be sure to relay your message to Jim and Megan.

10/10

Door Knob Repair

Jim, the manager is the greatest and thanks for the exceptional service. My “Gem” exterior door is 10+ years old. I removed the interior door knob and in doing so, broke a part. I called “Gem” for assistance (staff are very friendly, professional and helpful) and Jim, manager, gave me a replacement part at no charge. The replacement part didn’t work, so he gave me a complete brand-new in the box exterior door knob set for “free”. I was amazed and very grateful at the quality of service. I would highly recommend “Gem Windows and Doors” and Jim was truly amazing. For me it was a 5 star experience, thanks again.

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Company Response

Hi Pcornwall

Thank you for taking the time to share your experience with GEM Windows and Doors. Our priority is customer satisfaction and we are thrilled to hit the mark. You’re right, Jim is always going above and beyond and We’ll be sure to share your praises with him!

Christopher Shim from Markham
Christopher Shim from Markham
2 reviews Markham, ON
10/10

Replace Storm Door Window Latch

One of the latches on my storm door window recently broke and I did not know how to go about fixing it. Jim from the service department, was very helpful and assured me that the broken latch could be replaced and that he had the replacement part in stock.
I Decided to make the attempt to replace the broken latch myself, so I met with Jim in the showroom where he took the time to show me how to replace it. Following Jim's instructions, I was able to successfully replace the broken latch on my storm door window.
Thank you Jim and Melissa for your help.

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Company Response

Thank you so much for your review, Christopher. We really appreciate you taking the time out to share your experience with us — we agree, Jim and Melissa are truly a gem to have on our team! We count ourselves lucky for customers like you and look forward to working with you again in the future!

Derek
Derek
1 review Oakville, ON
0/10

Window Replacement Project

Would never recommend this company to anyone. My 20 replacement windows were installed on May 5/21 at which time they encountered several problems with my customized window shapes. When this was first identified by me, they reassured us that they would fix them and make us happy and coerced my wife to sign off on the deferred financing paperwork. Today is just shy of 6 months and my windows are not completed and I can't even get someone with authority to respond to me on when they are going to get everything fixed. I have called and left more than a dozen messages with no reply or acknowledgement. I really regret using this company and should have used another company. I am escalating my negative experience to the Better Business Bureau and Pat Foran at CTV news.

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Company Response

Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavored to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction. We are currently looking into your file and investigating this issue and we will contact and advise you accordingly to a solution in due time.

Private User
Private User
Private User reviews Mississauga, ON
10/10

New Windows Project

We are very satisfied with the excellent service provided by GEM Windows!. The staff is very committed, the windows are high quality and the installation guys are very efficient and friendly.

Probably the best windows place in the GTA!

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Company Response

Dear Customer,

Thank you for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our service and your new windows! Looking forward to working with you on your next project!

PeterBloor
PeterBloor
5 reviews Toronto, ON
8/10

Replace all house windows

The installers were brilliant. Completed 26 windows in 2 days. Work was good and acceptable quality. Mostly cleaned up after themselves but some garbage left for us to dispose of. One minor problem of edge sealing but no big deal. If you use GEM get the contract fully checked before you sign, we had some unexpected issues. They said they accepted credit cards but didn’t explain they charge an additional 2.5% on any payments made after the initial payment. They did drop this requirement for us when I informed Amex - this is not permitted by credit card companies.
Price was competitive and I would use them again.

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Company Response

Hi Peter,

Thank you for taking the time to share your experience with us and We are glad you were satisfied with our services.

Private User
Private User
Private User reviews Toronto, ON
0/10

Broke Promises, Broken Doors

I bought a garage door and a patio set from GEM for our Coach House. Paid in full. Two years later work still not completed.

They installed the garage door incorrectly so the Wi-Fi system doesn’t work. It is apparently missing parts to enable this functionality. GEM had no answers and the installer didn’t know how to install the system. This is on top of the first door being ordered the wrong size, forcing us to live with secured plywood on the opening for a year before the replacement door was provided. When the replacement door arrived, it came without the windows we ordered and paid extra for. Additionally, the hardware - handles and hinges - (which we paid extra for) have not been installed.

The Patio Door set is a complete disaster. There have been three sets of doors built for installation. The owner (and I question if he really is the owner) told me, when the first door set wouldn’t fit, it was because the manufacturer’s CNC machine was incorrectly set. The second set GEM broke the door during installation, and the third set is still awaiting a lock mechanism. Plus, there is damage to the floor tiles from their installation attempts (grout, etc.). From arrival of the first set of doors to the third set being installed was 22 months. The doors were a stock size and stock color.

Customer communication is non existent. The owner blames others – his own sales man, the door manufacturer and then my contractor. He never takes or accepts responsibility. I understand nothing runs smoothly but when you screw up you accept responsibility and move mountains to repair the error and the relationship with the customer. Jim does none of that – he blames everyone else and NEVER returns a call.

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavoured to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction. We are currently looking into your file and investigating this issue and we will contact and advise you accordingly to a solution in due time.

Homes
Homes
1 review Toronto, ON
2/10

Windows and sliding door

Sales person was great, installers terrible, did not seal the windows because the brick was not on, did not mention this to me. Water pour into the basement wall.
The sliding door is a different white from the storm door which is grey and the mesh is coming apart. I was told that if I paid attention in the show room, I would have notice this.
The owner, Jim come up with excuses not solutions. He said he will fix the mesh at his convenience.

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Company Response

Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavoured to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction.If you send your information to info@gemwindows.com, we can have this looked over by one of our management team. We will work to get this taken care of for you in a timely manner.

Regards,
Team GEM

Private User
Private User
Private User reviews Toronto, ON
10/10

Windows to match the door.

Tas at Gem provided us with exactly what we wanted. A beautiful set of windows to match the door that we purchased in October. The installers showed up right on time and proceeded to professionally install and clean up like they hadn't even been here.

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Company Response

Thank you so much for taking the time to write this review. We are very proud of all our team members and pleased our efforts resonates with you.
Thank you again for the kind words, we hope we can work together again some time.

tammymombourquette
tammymombourquette
0 reviews Toronto, ON
10/10

Storms Doors

I must say that I would definitely recommend Gem Windows and Doors to everyone. I found the process went well and the installation was done smoothly. My parents as well have used Gem Windows and Doors and was also very pleased with the services.

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Company Response

Happy to hear that our family was able to help yours! Thank you for taking the time to leave us such a great review! We look forward to working with you on your next project!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.