Gem had replaced my front and back doors back in 2006. Recently the latch on the front door snapped. I called Gem to see if this could be fixed or if I had to replace the entire door hardware. Its been 14 years since these doors were installed. Gem called me and asked that I send them a picture of the hardware and the snapped latch which I did. Upon review they contacted me and provided me with a replacement part free of charge. Great service and I am very happy I initially chose Gem. I fully recommend them.

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Company Response

Thank you for the kind review, we are always happy to hear from our customers. Providing on going service to our customer, even 14 years later, is one of the many reasons that GEM is still in businesses since 1961.

Thank you for the lovely recommendation.