DO NOT SPEND YOUR HARD EARNED MONEY HERE PEOPLE
I am writing to express my total frustration, anger and disappointment at Gem Windows. 2 years ago we paid 12,000 for a front door and back door with retractable screen. The front door was fine, its the back door that we have had ongoing issues with. The first install of the back door was done so poorly that the installer had to mount a quarter round at the top to fill in a very noticeable gap..not impressed. After finding scratches (that were covered up btw) and other manufacturing defects, the door was finally replaced the following summer. but again the door was not installed properly. I have followed up numerous times/sent photos had another onsite meeting with both GEM and the manufacturer at the beginning of this year (before the covid 19 thing) and everyone agreed something was wrong with the door...i agreed to wait until warmer to address this again. well guess what? The gentlemen i was dealing with at GEM retired and NO ONE TOLD ME and of course no one knows anything over there ...on top of that no one returns my phone call. their customer service sucks..i am filing a complaint with anyone that will listen.
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