We approached a few (3) different companies for basement renos, but upon meeting the team at Home Improvement People, specifically Elia, he brought a great mix of knowledge, professional curtesy and were very personable. We had a fully unfinished walk out basement that we were looking to get fully done, in a semi-premium manner due to it being a walkout. After the quoting process with Elia, we were provided a pretty detailed quote, and were offered the service of a designer upon a small downpayment (respectivley small) which also really helped bring the vision to life as to what our concrete basement could end up looking like.
After we pulled the trigger and set a date we met the foremans on the job Carlos, and Christian. Carlos was initially our primary contact during the framing / early stages, he provided amazing insights with his experience and help shape our basement. He was instrumental in helping us navigate how bulkheads would look, best practices in how to do them, helping define and shape rooms. He ended up, through discussion, expanding and redefing what was my office in the basement as well, and I couldn't be more pleased as to how this turned out. I'll forever be pretty grateful towards Carlos, as I live in this office 10 hours a day and it's frankly way better than our initial design / sketch.
On to the next phase. As all things go, nothing is perfect, there were a couple of concerns that ended up arising with some of the sub-contractors, over time I had built a good repor with Elia, Carlos and Christian, and simply brought it to their attention. They were immediately "let's get this fixed" and sprung to action and resolve / remediatied any concerns that popped up.
On to the fit and finish phase where we were primarily working with Christian as our point of contact, again nothing but great things to say about working personally with these guys, any time I was bringing something to his attention in regards to something like painting inconsistenacies, or pot lights etc he was immediately resolving concerns as they arose. His own work was top notch, and you can tell treated it like he was remodeling his own house with care, versus just "doing a job".
Both of the foremans really assisted in bringing the vision to life, and also using their own best practices and experience to the table in helping shape the final product. This may come across as a fluff piece, but genuinely if you're going in blind to this process, whether it's your first reno, or you lost contact with "your guy", I 100% suggest giving these folks a call. They have a great degree of honesty and integrity, you won't be dissapointed.
Extra tidbit; The reno has been done for about a month, for reasons completely unrelated to the renovation, my upstairs kitchen fridge sprung a leak and went into our basement from the ceiling. We gave Elia a call, who not only took our call, helped us asses if there was likely to be damage, told me what to look out for, and offered to send some guys out in the new year to repair or tidy anything that may have happened. Luckily they installed an access panel right where the water vampire was and there was seemingly no damage. This is a great customer satisfaction piece.
tl;dr If you're new to this process or otherwise serious about getting something done (my basement) contact Home Improvement People.