I am very sad to report that my family will no longer be doing business with this company anymore. I am giving them one star in honour and appreciation of the good technicians we've dealt with over the years. I noticed that our Central Air Conditioning unit wasn't working several sundays ago (before the first, "heat wave" of 2013. I called and Direct Energy sent out a tech the next day (monday). He cleaned the outside chiller unit, told me he'd order the necessary part and it would more than likely be installed two days later(wednesday). Wednesday came and went with no word from the company or the tech. The next day (thursday) my wife gets a call from Direct Energy. The person on the phone asked my wife if she wanted to order the part?????????????????? I wasn't very happy when I heard this so I phoned them back and they said they'd send a tech out with the part on the saturday of the same week. So, saturday roles around and I get a call from their tech. He states that since it's raining out he won't be able to do the job. Well, as far as I could see the rain in my area was very spotty and there were clear breaks that lasted 20-30 minutes! I'm no CAC expert but I'm pretty sure the job could have been done within that time period. So, he then states that he'd set an appointment for someone to come out the next monday. So, on monday a COMPETENT tech shows up. He ran in and out of our house a few dozen times. And, after an hour plus states, "I'm sorry, I don't know what happened before [with the previous tech's visit] but your CAC is shot...it's not working." And, that week was the start of the first heat wave in this area for 2013! So, we spent $135. for them to clean our broken unit??? It's sad to think that customer service is essentially non existent for this company.