Enercare Home Services

Drain Services
ON L6A
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Enercare Home Services
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68%

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Reviews for Enercare Home Services

Average customer rating:
8.1 10 (3971 reviews)

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CD/North York
CD/North York
9 reviews Toronto, ON
0/10

water heater trouble

Our water heater stoped working and since we have been renting it from Enercare we called them for service. I should mention this is the first time ever that we had any trouble with it. The Enercare technician Ivan seemed to be in a bad mood from the moment of his arrival, our questions were met with a passive-aggressive attitude. He stated before even touching it that the water heater is very old and needs to be replaced. He replaced the copper coil and subsequently the water heater seemed to work well. He stated however that the CO emissions are too high and turned it off, attaching a Red Tag, told us we need to buy another one. As the measuring device he used seemed to keep alarming even when not in use, we have asked if perhaps something is not wrong with it - he answered that Enercare “pays through their nose to have it calibrated yearly, and it is valid until September".

As the water heater was checked relatively recently by Enercare as part of the maintenance and we were told at that time that the emissions are way below cut off, we have asked for a second opinion from another HVAC company. This technician inspected it very thoroughly, checked the CO emissions which were found to be 6 ppm (which is way below the 100 ppm that the Enercare technician stated they are).

We are extremely disappointed with the dishonest service we have received form the Enercare technician. We paid approx $23 per month for many years for the rental, we think now those were wasted money, as it seems that in order to have a proper service we had to pay another company for this. In the 15 years that we lived in this house all Enercare has done for that fee is to have it checked once as maintenance. Again, we would have expected that at least the one time we needed their help they could have provided an honest service.

If it wouldn’t have been summer and hence the perspective of cold showers not so daunting, and if we wouldn’t have known that the CO emissions have been relatively recently way below the limit, we might have been fooled into buying or renting a new water heater from Enercare - the technician did his best to present the benefits of this. Yes, the water heater is old but it is working and if we decide to change it we prefer to do so after a thorough research and without being falsely pressured into doing so.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
10/10

Annual service and maintenance for 2 residential gas fireplaces

The Enercare service technician indicated the testing procedure was completed for both fireplaces. This test was to determine possible leaks from the gas valve and gas supply piping. The readings were taken to determine the carbon monoxide level and the heat output (BTUs) at low flame and high flame settings. The technician also explained the meaning of the carbon monoxide readings. The fireplace logs were cleaned and replaced. The gasket between the glass and the sheet metal box of the fireplace was also inspected. The stains were removed from the glass. The connection between the remote controls and the sensor on the battery pack at the fireplaces was also tested. The technician explained what to be watchful of regarding potential safety issues. I was impressed with the Enercare technician's willingness and patience to answer my questions regarding safety of the two fireplaces. The technicians carefully placed the protective blanket on the floor before working and they cleaned all areas well when leaving. Both technicians were both polite. I was impressed with the professionalism of both technicians. The second technician was in training.

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Gaby
Gaby
1 review Aurora, ON
10/10

Furnace repair, annual maintenance

The motor was not providing enough pressure to keep the pilot light on . It was diagnosed and then replaced by Peter Bhatti.

He was very thorough and explained everything. He was polite, observed all the COVID protocols when in the house.

Have the maintenance insurance plan so no charges at time of repair.

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Private User
Private User
Private User reviews New Westminster, BC
10/10

Cooling system service

Technician Ralph Beldeb provided us the great service, he is super customer-oriented with high professional skills. He provided the alternative solutions, as well as gave us the useful advices. He also thinks that he represents for Enercare.

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Victoria in Mississauga
Victoria in Mississauga
1 review Toronto, ON
10/10

Furnace and Heating Maintenance

Enercare Technician Ben came in to clean and do maintenance check on my furnace on Tuesday September 8 2020. He is very professional and takes good care of our furnace. He knows what to check out to make sure our furnace is maintained properly and ensure that no carbon monoxide is leaking. He cleans our filter. He makes sure our thermostat is working properly. As a bonus, he is polite, arrives on-time and works swiftly and efficiently. The customer service persons at Enbridge are also polite and always help me choose the right services I need and at prices that are reasonable and best for my budget!

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DGL
DGL
0 reviews Newmarket, ON
10/10

furnace maintenance check

Grant arrived promptly at appt time with mask and gloves already on. he was very thorough when inspecting furnace, explained things as he went along and made helpful suggestions re: filters for furnace and humidifier. Grant Harris was polite,friendly and efficient. I am very happy with the level of service that he provided and would highly recommend him .

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bwod in Toronto
bwod in Toronto
1 review Toronto, ON
10/10

HVAC Replacement (Air conditioner, furnace, and thermostat.)

Was told my equipment was well passed replacement date. (21 years). Have been dealing with Enercare and its predecessors for 29 years. Company is very professional and attentive to my heating, air conditioning and water heater needs. They installed the equipment both times and have maintained them during all these years. They may not be the cheapest company but I have always enjoyed dealing with them. They were totally professional, and I got some good incentives for doing the work now (September). I would highly recommend them for repairs, maintenance, and replacement of old equipment.

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Emily in Brampton
Emily in Brampton
1 review Brampton, ON
10/10

Water heater, furnace and air conditioner installation

We moved into a new home and the water heater, furnace and air conditioner were all over 20 years old. I called Enercare one morning about replacing the old water heater and getting a quote on a new furnace. They sent Joe to my house that afternoon. Joe assessed our current appliances and duct work and came up with an affordable and non-invasive plan to replace everything. The installation was scheduled and completed a week later. The tradespeople who performed the installation put in a very long day but were careful to clean up after themselves and show us how to use the equipment even after working for 11+ hours.

Overall a great experience.

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Shrini in Ottawa
Shrini in Ottawa
0 reviews Ottawa, ON
10/10

Water heater fixed in time

My water heater broke unexpectedly. called enercare. The person on phone was very helpful. the Technician arrived in time. knew exactly what was wrong fixed it very quickly. Explained quite well, gave us a few safety tips and suggested to buy the correct type of alarms.

Quick response. Excellent Technician

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Andrew in Thornhill
Andrew in Thornhill
0 reviews Aurora, ON
10/10

Furnaces Maintenance

Grant was punctual, and explained everything he was doing in detail. I have two furnaces and he informed me of the differences between them and about the little I need to do to keep them operating efficiently between Enercare's annual maintenance visits.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...
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