Enercare Home Services

Drain Services
ON L6A
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Enercare Home Services
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77%

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Reviews by rating (past 12 months)

Reviews for Enercare Home Services

Average customer rating:
8.1 10 (3857 reviews)

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Diana in Scarborough
Diana in Scarborough
4 reviews Toronto, ON
9/10

Furnace installation

I was very impressed with the service I received from the team at I was I I I was very impressed with the service I got from Enercare. The sales consultant, Aaron, drove to my house in a snowstorm and on his day off to meet with me after my furnace died suddenly. He didn't want me to go any longer than necessary without heat. The installers, TJ and Darryl, were punctual, polite, respectful of my home, friendly and efficient. They went the extra mile in every way. They got my new furnace installed quickly and left everything clean. The only reason I didn't score this a 10 is the price. I didn't have time to shop around but some of the friends I've spoken to feel I may have paid too much for the new furnace. I would advice someone to shop around if possible but would recommend the customer service at Enercare 100%.

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annie.ali412 in Mississauga, Ontario
annie.ali412 in Mississauga, Ontario
4 reviews Brampton, ON
0/10

Very Poor Customer Service

I just had the worst experience when I called in to ask about some additional protection. Nathan was extremely rude, was yawning on the phone, said "what" a few times, no professionalism. I asked him to slow down when he quickly read all the fine prints which he was not happy about. I got so much attitude from him. It was terrible. He disagreeed that his customer service was poor...defending himself to say he was employee of the month. How is that possible? I'm surprised that Enercare would reward poor customer service. You need to listen to your employees phone calls. Mine was at 1:24pm...if anyone even cares. Nathan ended up hanging up the phone on me.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Reliable

I don’t normally post experiences that I have had but this one is so worth it. Two years ago,our furnace broke down. Replacement cost over 10000. Wasn’t going to happen. We happen to have a plan with Enercare so we called them to see if they could help. Sure enough that same day they came over showed up the crack which was very visible and unsafe. We advised them that we did not have the funds to get a new one so they had told us they could install one and that the service fee would come on our Enbridge bill. Very very reasonable. So we said ok. Since it was winter and very cold, they brought us a bunch of heaters for the night and the very next morning showed up with a new furnace and installed it in less than two hours and took the other one away. Since we already had a service plan with them, we never have to worry about it again. After a few months we received a call asking us how things were and also told me about other plans they have. At first I was reluctant but since the service for the furnace was so good, we opted in for the plumbing plan for a few more dollars a month. Well I have to tell you that it was well worth that 3 dollars extra a month. We had serious plumbing issues with our septic one time which they came and fixed promptly and then just a few day’s ago we had more issues with one of our sinks. Once again they came right away and fixed the problem. Again no charge as we had the plan and of course the service was excellent. So now I have all 4 services. Electrical, plumbing, furnace and hot water tank and also AC. For 29.99 a month and never have to be worried about cost , it is so well worth it. I would highly recommend them to any home owner. Customer service is outstanding and they are good on their word.

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Helmut Knobl from Mississauga
Helmut Knobl from Mississauga
3 reviews Brampton, ON
10/10

Maintenance Service on my Furnace

This company is exceptional. They reminded me that my service was due, I was able to book an online appointment. They met the window that I chose. They called me they were on their way. They were professional, did not mess up my house. Cleaned up gave me a report.

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Marg & Frank in Toronto
Marg & Frank in Toronto
1 review Toronto, ON
10/10

Furnace motor

Weather was dropping quickly when the gas furnace tripped the breaker and shut down. It had to be something electrical, that much I new. We called Enercare and scheduled a technician to come out same day.

It was one of the two motors in our 12 year old high efficiency gas furnace that required replacing. We had subscribed to their service and maintenance plan several months earlier and the $600 repair cost us nothing.
I'll be renewing the service plan! Frank

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Rose in Toronto
Rose in Toronto
0 reviews Vaughan, ON
10/10

Furnace repair

I came home to a very cold house on Monday. I contacted Encare and was able to get an appointment within 24 hours. The Technician arrived within the 4 hour window period; he was able to identify the problem immediately and repaired the furnace ASAP. The best part was that the entire service was covered within my "Heating Protection", hence no additional costs.

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Gary Goldstein from Vaughan
Gary Goldstein from Vaughan
0 reviews Vaughan, ON
10/10

Service and safety inspection

Suresh was my service and safety inspection technician. He was professional, courteous and knowledgeable. I never has a technician that inspected my furnace like him before. He explained in detail what he was doing and why he was doing it.

Excellent inspection!.

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Private User
Private User
Private User reviews Kamloops, BC
2/10

No Heat for 4 Days ... and On-Going

Without HEAT for 4 days now... and ongoing.
If you read Enercare's facebook reviews/guest posts, there are MANY people explaining the same type of stories.

- each day, a part is supposed to arrive; it does not
- no one has any idea where the part is; what happened to a tracking #?
- was provided with 2 space heaters for 2000 sqft house (laughable solution) ... and only one works!
- have to continually call in to get any sort of communication; no one taking control of the situation to resolve it

Cannot believe a company that deals with helping to provide HEAT during a Canadian Winter is able to operate like this.

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Fayez in Brampton
Fayez in Brampton
1 review Brampton, ON
10/10

Furnace maintenance

Grant Harris came in our house in Richmond Hill on Dec 27 2019 for maintenance appointment and did an excellent job, he look after every potential issue in present or future. We really appreciated his job and recommendation.

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Lilia in Toronto
Lilia in Toronto
0 reviews Vaughan, ON
10/10

great service

when I called customer service I didn't need to wait for an hour and listen to the music, I was promptly connected to a rep who was very polite and attentive to my special needs. The appointment was scheduled at the time convenient for me. The service guy came in time and also was very polite and very experienced. He figured out what was wrong with the furnace in no time, fixed the issue and stayed didn't rush out right away but waited until we saw it was really working. He patiently answered all our questions. Great service.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...
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