The technicians that were sent over to my home to remove and old water heater rental and install a new one were exceptional with their level of professionalism, speed, keeping safe distances, knowledge and especially good customer service skills. I was very impressed and congrats for hiring the right people to send out! The people you send out is a big part of your brand and my takeaway is that your company cares about all of the above. I would definitely recommend you if anyone I know has an HVAC issue.
RT, Courtice ON
I recently had a hot water tank leak which resulted in a replacement water new tank. When I initially called Enbridge about the leak, they informed with that I had a contract with Enercare for an annual home protection plan with (which I have no record/documentation of or recollection of entering into). Enercare came and replaced the tank (which we owned) with a rental tank. When I called Enercare after the replacement to inquire about my coverage and to please send the contract over so I could review it, they told me there is no physical contract. Apparently the agreement was entered into verbally, in person, when we randomly chose their name out of the phone book 3 years ago to fix a problem with our furnace. I learned in speaking to Enercare that my husband indeed agreed to the home protection at the time but signed nothing at the time and he was not made aware that he had entered into something legally binding. We have now paid in excess of $2000 over 3 years for a service we did not know we had, have no documentation of agreeing to, and that we used once 2 days ago (for a service that would have cost <$1000 through our plumber). Verbal agreements for a company like this is an outrageous and a deceptive business practice. It should not be legal. Every customer should be entitled to a physical record of a legal-binding contract entered into whether verbally or otherwise agreed to. Further, verbal agreement should not be permitted for a company that autorenews to the tune of hundreds of dollars each year without sending confirmation of renewal. When I inquired with Enercare about a refund for 3 years of unused/useless service protection I was told its not an option. The best they could do was not penalize me for cancelling. I cancelled all remaining services with the company (other thank hot water tank rental) and encourage others to inspect their gas bill to see what "charges from other companies" they are paying, and to discontinue service with companies using deceptive business practices like Enercare.
I use Enercare Home Services for my house and recently my mother-in-laws place. I have had excellent technicians ( NAZ, most recently), fix very old appliances and they are still going strong. I buy the maintenance plans and when I need someone to come to my house, I just call. I highly recommend this company!!
Called before coming. Showed up within the time arranged and agreed to. Inspected the boiler efficiently. Made whatever adjustments (if any) were required. Departed within a respectable & reasonable time. Was professional throughout the entire visit. Was without incident nor complaint. Fee was covered 100% by my plan. Well done altogether. OVERALL - PERFECT
Enercare would give you a great price for the protection plan for the first year and then do autorenew even when you called them not to autorenew. Now I have to pay the complete yearly cost to get out of the contract( only 48 days in the new contract) when they haven't provided any service. Shameful practice
my furnace broke down recently. i used to be in construction and i knew what the problem was. a person from enercare came and as soon as he laid eyes on the furnace he tried to sell us a new one; he said there was no problem with the furnace we simply needed a new one. he was wrong of course; having worked in construction i knew better; i asked him to leave my house in no uncertain terms. needless to say another contractor came the very next day who diagnosed the problem correctly and fixed it easily - all that was needed was a replacement of a 25 dollar part. the furnace is working like new now. i would never recommend this contractor to anyone. buyer be very aware.
Not only did we get an appointment immediately but the service technician knew exactly what was wrong with our water heater the moment he walked in, before looking at the unit. We recently varnished and painted our home and the fumes from both triggers the valve to automatically shut off. He corrected the sensors and it was good to go in minutes. This speak volumes to the technical expertise that Enercare has. We were very satisfied and appreciated the technicians technical knowledge. Can you guys train Rogers?
Our natural gas fireplace was giving us issues. The technicians came over, set up with tarps on the carpet to protect it, and proceeded to not only clean it but troubleshoot the ignitor. They found the issue, serviced it, did an amazing cleaning job and when they left, the unit was working as it did new. They were polite, courteous, respectful and very efficient. I would recommend them any day.