Thank you for your review and letting us know about your experience with our company, Jim. At RepairCare we strive to be fair, professional and ethical at all times. We know that sometimes we don't get it right, but are committed to making it right. After your review, you contacted Chris via email and said only the drain hose needed replacing. We asked you to kindly send us a copy of the invoice for the repair that was completed and the parts used. Your email correspondence with the Client Care Manager as well as the invoice, payment receipt and booking confirmation emails you received, all have our contact information. He let you know if we have misdiagnosed, then a full refund is due. He has asked you many times to email us a copy of the invoice for the repair that you stated was completed in 4 days at the beginning of Sept. After numerous attempts of us asking you to send us the invoice in the email string with Chris and not to mail it, so we can resolve this as quickly as possible, you let us know that you sent it in the mail instead. The diagnosis took place Sept. 1. We still have not received the invoice nor a reply as to why you would not email us the invoice after numerous requests. As we cannot guarantee mail service. When or if we will get the invoice.
You also let us know that Maytag could not find your fridge in their system and that you found the part online. As per our request, kindly let us know where you found the part so we could go back to our supplier. We do not want anyone feeling the way you do. The cost of the part is $207.09 (this can be confirmed online). We only use parts that come directly from the manufacturer or an accredited supplier. In your quote, we included the shipping and handling costs of $10.91. Our quote also includes a 90 day warranty on the part. For us, if the parts fail within that time, we come back at no charge. The return visit is free. We order the new part and comeback and reinstall the part. The labour for the installation of the part is free. We retrieve the defective part and return it to the supplier, all at no extra charges to you. No warranty is provided if the client chooses not to follow the technician's repair recommendations or if they provide their own parts. We do not know what Maytag or other companies offer. Thanks, Jim. We are so sorry to hear we could not manage your expectations. Please know you are a very valued client and we truly appreciate your business.
Best Regards,
RepairCare Team
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