Repair Care

Appliance Repair
Toronto ON M6K 2X8
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91%

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Reviews by rating (past 12 months)

Reviews for Repair Care

Average customer rating:
9.1 10 (493 reviews)

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Tom in Whitby
Tom in Whitby
16 reviews Whitby, ON
10/10

Loud Clothes Dryer

Our dryer was making a very loud clicking/rattling/thumping sound. So I called repair care and I was very impressed with everyone. Professional all the way from the agent on the phone to the repair tech. The courteous phone agent set the appointment and the repair tech. took approximately 30-40 minutes to completely fix the problem. Thanks again. :)

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Company Response

Fantastic! Thank you for your review and letting us know about your experience with our company, Tom. We are so please you received the RepairCare quality of service we stand behind. At RepairCare, we work really hard to provide a high level of quality service our clients deserve by providing service that is fast, friendly and efficent. Thank you for letting us know we are on the right track and thank you for choosing RepairCare, Tom. We appreciate your business and invite you to call us for all your future appliance repair needs.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Kastraw in Toronto
Kastraw in Toronto
1 review Toronto, ON
10/10

Appliance Repair

This is the best company! I have been a client for years now and they never failed me. Their customer service are great, they make me feel taken cared. Truly a Trust worthy company. Highly recommended. Technicians are very skilled. I will use them again. My family and relatives trust our appliances with repaircare

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michelduran1824
michelduran1824
1 review Vancouver, BC
10/10

Washing machine troubleshooting

After the freezing holidays break, our washing machine stopped working. I called Repair Care based on the reviewed I read on the internet. The representative was very clear in the explanation on how they proceed and the fact that they have a flat rate ($240 + tax). I knew in advance that if the repair would be easy and fast, the cost will be the same. The next day the technician came, very knowledgeable. He made a diagnosis and fixed the problem. It felt easy, guess what, it feels easy when you watch Usan Bolt winning the Olympic, same idea! The washing machine is back in business and I learn a new trick to maintain it, so all good!

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markdiz
markdiz
0 reviews Komoka, ON
10/10

Refrigerator repair

Ahmad was fantastic. Very knowledgeable and personable. 10 out of 10! Thanks for taking care of our request so quickly and efficiently.

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Company Response

WOW!! Thank you for letting us know about your experience with our company, Mark. Amazing! Thank you so much for letting us know you experienced the RepairCare quality of service we stand behind. Ahmad is a great addition to our team. He really amplifies the qualites we look for in our partners. Technicians that are knowlegeable and will go the extra mile to make our clients feel valued by providing service that is fast, friendly and efficient. Thank you for choosing RepairCare, Mark. We appreciate your business and invite you to call us for all your major home appliance repair needs.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Suzanne in Barrie
Suzanne in Barrie
0 reviews Oakville, ON
0/10

service

They charged us $135 for plugging in our stove.
Unfortunately, i was desperate to do my Christmas baking and didn't notice that my husband unplugged the stove instead of the Christmas lights.
I called this company.
A fellow came and plugged in the stove and left in 2 minutes.
I suggested to the owner, that a reduced rate of their standard call of $135 could be considered, but the suggestion was not considered.
I do not recommend this company.
Find yourself a reliabale trades person and don't rely on this kind of a company.

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Company Response

Thank you for your review and letting us know about your experience with our company, Suzanne. We are so sorry to hear you feel that way. At RepairCare we strive to be fair, professional and ethical at all times. As such, we give full disclosure to our pricing prior to coming out. Per the recording we sent you, at the time of booking the appointment, we let you know the cost of the service call/diagnosis fee and the repair fee. We also let you know that we charge for the fix not the time. Regardless of how long it takes to fix the machine. Whether it is 5 mins or 5 hours. Whether the technician has to do a hard reset or take the whole machine apart or return visits are needed. It is all covered under our flat fee as we charge for the fix not the time and you agreed. As a goodwill gesture we did not charge you for the fix, we charged for the service call/ diagnosis only. We are so sorry that after the service was performed, you had an issue with the pricing and insisted that we charge an administration fee. Letting us know that if we did so then you might consider paying us and that we could not manage your expectations. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Private User
Private User
Private User reviews Vancouver, BC
10/10

Finding cause of dryer misfunction

Two visits from another company; duct cleaning from the outside of the building and inside resulted in no progress. Repair Care were responsive, they listened, and they re-set the computer of the dryer which then worked. They tested thoroughly before leaving. Strongly recommend their service.

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Company Response

Amazing! Thank you for your review and letting us know about your experience with our company. We are so pleased to hear that after 2 visits from a different company trying to resolve the issue that RepairCare found and resolved the problem. At RepairCare, we understand how important it it to listen to the client to get a good understanding of the issue for problem resolution. We know how difficult and frustrating it can be to run a home with a broken applaince and work hard to be part of the solution and not add to the problem. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your furture major home appliance repairs.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Private User
Private User
Private User reviews Toronto, ON
10/10

Washing Machine Repair

Was very pleased with the prompt, professional and friendly service by this company to service our leaky washing machine. We'll definitely be using them again if any of our appliances break.

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Company Response

Fantastic! Thank you for your review and letting us know about your experience with our company. At RepairCare we strive to be fair, professional and ethical at all times. While providing a high level of quality service that is fast, friendly and efficient. We are so pleased you received the RepairCare quality of service we stand behind and look forward to providing you services in the future. THank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

mrstarratt
mrstarratt
0 reviews London, ON
10/10

Dishwasher repair

Our dishwasher panel was not responding dispute our efforts. We contacted Homestars and the quickly able to get things going again. Very nice people to work with.

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Company Response

Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, client care is at the forefront of all we do. We understand how difficult it is to run a home with a broken applaince. Providing service that is friendly and in a timely manner is top priority for us. Thank you for letting us know we are on track and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your future major home appliance repair needs.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Mark in Irvine
Mark in Irvine
2 reviews Bolton, ON
10/10

Electric Range Repair

Had an issue with our kitchen's electric range, was concerned about the safety of operating the unit. Tarah contacted me within a few minutes of my request, answered all of my questions, provided me a quote (clearly explained pricing), and promptly scheduled a service call.

Misha (the technician) arrived on time, found and explained the problem, and promptly performed the repair. No surprises.

Thanks to Tarah and Misha for your awesome service - fast, professional, and friendly. Would recommend.

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Company Response

WOW!! Thank you for your review and letting us know about your experience with our company Mark. We are so pleased that you received the RepairCare quality of service we stand behind. Our team understands how stressful it is to have a broken appliance in your home. We work very hard at being part of the solution and not add to the problem. We are so pleased that we were able to provide the fast, professional and friendly service your deserve. Thank you for choosing RepairCare, Mark. We truly appreciate your business and invite you to call us for all your major home appliance repair needs.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Private User
Private User
Private User reviews Oshawa, ON
0/10

Refrigerator repair

Was first quoted $727.98 plus tax 13% for one slide and other parts.
Payment was to be UPFRONT . Told no warranty on the repair if I ordered one slider. Asked for price if two sliders would be installed and was quoted $945.98. That means the one slider was $218.00 when Maytag quoted $155.00. Had another repairman to do the repair and the cost was $165.00 and I DID NOT HAVE TO PAY UPFRONT.
Please note I was not given a phone number for repaircare Client Care Manager Ext 103.
Estimated time for repair was 2-3 weeks once parts parts are ordered.
The new repair was 4 days.

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Company Response

Thank you for your review and letting us know about your experience with our company, Jim. At RepairCare we strive to be fair, professional and ethical at all times. We know that sometimes we don't get it right, but are committed to making it right. After your review, you contacted Chris via email and said only the drain hose needed replacing. We asked you to kindly send us a copy of the invoice for the repair that was completed and the parts used. Your email correspondence with the Client Care Manager as well as the invoice, payment receipt and booking confirmation emails you received, all have our contact information. He let you know if we have misdiagnosed, then a full refund is due. He has asked you many times to email us a copy of the invoice for the repair that you stated was completed in 4 days at the beginning of Sept. After numerous attempts of us asking you to send us the invoice in the email string with Chris and not to mail it, so we can resolve this as quickly as possible, you let us know that you sent it in the mail instead. The diagnosis took place Sept. 1. We still have not received the invoice nor a reply as to why you would not email us the invoice after numerous requests. As we cannot guarantee mail service. When or if we will get the invoice.

You also let us know that Maytag could not find your fridge in their system and that you found the part online. As per our request, kindly let us know where you found the part so we could go back to our supplier. We do not want anyone feeling the way you do. The cost of the part is $207.09 (this can be confirmed online). We only use parts that come directly from the manufacturer or an accredited supplier. In your quote, we included the shipping and handling costs of $10.91. Our quote also includes a 90 day warranty on the part. For us, if the parts fail within that time, we come back at no charge. The return visit is free. We order the new part and comeback and reinstall the part. The labour for the installation of the part is free. We retrieve the defective part and return it to the supplier, all at no extra charges to you. No warranty is provided if the client chooses not to follow the technician's repair recommendations or if they provide their own parts. We do not know what Maytag or other companies offer. Thanks, Jim. We are so sorry to hear we could not manage your expectations. Please know you are a very valued client and we truly appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Repair Care

Hello and welcome to Repair Care! Thank you for considering us for your appliance repair needs. As homeowners ourselves we know how stressful it can be when something we depend on isn't in working order. As such, we want to be part of the solution and not add to the problem. At RepairCare strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. We are committed to providing a high level of quality service we can stand behind. Thank you for choosing RepairCare. We appreciate your business.

We are proud of our mission statement:
We Strive to be: FAIR PROFESSIONAL & ETHICAL, Keeping CUSTOMER SERVICE at the forefront of all that we do! going ABOVE & BEYOND when we can. Sometimes we don’t get It RIGHT but we are committed to making It RIGHT!

CATEGORIES
Appliance Repair
SERVICES
1) Fridge Repair 2) Stove Repair 3) Oven Repair 4) Dishwasher Repair 5) Cooktop Repair 6) Microwave Repair 7) Washer Repair 8) Dryer Repair 9) Fridge Install 10) Stove Install 11)) Oven Install 12) Cooktop Install 13) Dishwasher Install 14) Microwave Install 15) Washer Install 16) Dryer Install
BRANDS
Repair Care services all major appliance brands and our vast knowledge of each one allows us to serve you better! We work with the following brands: Bosch, Electrolux, Fisher & Paykel, Frigidaire, KitchenAid, Kenmore, Magic Chef, Maytag, Miele, Sub Zero, Thermador, Viking, Westinghouse, Whirlpool, Wolf and more. Our dedication to appliance repair sets us apart. Our skilled technicians span over numerous brands and understand issues specific to each one. RepairCare know what it can be like to have an appliance on the fritz, but worry not because our team is on it! We come equipped with the parts we need for each appliance and appliance brand.
SPECIALITIES
RepairCare specializes in Fridge, Stove, Oven, Mixer, Dishwasher, Washer, Dryer, Appliance repairs regardless of make, model or style. We have a team of skilled technicians on standby ready to help you today. Our same day and emergency repair is outstanding. Repair Care technicians are easily able to determine and diagnose the cause of your appliance’s malfunction and eagerly await your call. Our vans are loaded and ready to go with all the parts you need for your major appliance. We specialize in all areas of your appliance repair needs. Many times, there are common, easy solutions to your appliance’s malfunction and our technicians are able to quickly fix the problem. Choose RepairCare to get the job done right!
WEBSITE
https://www.repaircare.ca/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Debit, Credit
LIABILITY INSURANCE
Yes
DIPLOMAS
G2 Gas Certificate
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$120
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 days on parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.