Awesome!Thank you for your review and letting us know about your experience with our company Kendercole. At RepairCare customer service is at the forefront of all we do. We want to be part of the solution not add to the problem. Being flexible and providing fast, efficient, friendly service is one of the ways in which we do that.Thank you for letting us know we are on the right track and are achieving our goals. We invite you to call us for all your major home appliance repair needs Kendercole and thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Great! Thank you for your review Kaspars and letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service we stand behind. We are a company that understand how frustrating and inconvenience it is to run a home without a working fridge. We want to be part of the solution not add to the problem. Thank you so much for letting us know we are on the right track. We invite you to call us of all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
Team RepairCare

Awesome! Thank you for your review and letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service we stand behind. At RepairCare customer service is at the forefront of all we do. We want to be part of the solution not add to the problem. Providing fast efficient service is one of the ways in which we do that. At the end of the day, if we can say we were fair, professional and ethical then we have done what we promised. Thank you for letting us know we are on the right track. We invite you to call us for all your appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Thanks Amazing. Thank you for your review Tenzin and letting us know about your experience with our company. We are so pleased you received the RepairCare quality of service we stand behind. At RepairCare, we are a company that understands how difficult it is to run a home with a broken appliance. We want to be part of the solution and not add to the problem. Providing service in a timely and efficient manner is one of the ways in which we try to do this. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Amazing. Thank you for letting us know about your experience with our company. We are so pleased you experienced the RepairCare quality of service we stand behind. Our mission statement is that at RepairCare, we strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. Thank you so much for letting us know we are achieving our goals. We invite you to call us for all your major home appliance repairs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Amazing! Thank you for your review and letting us know about your experience with our company. At RepairCare, customer service is at the forefront of all we do. As long as we are fair, professional and ethical at all times and we provide a level of quality service we can stand behind, that is friendly, we are easy to deal with and keep you informed, we have done what we promised. Thank you for letting us know we are on the right track. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Thank you for you review Julia and letting us know about your experience with our company. We are so sorry we were not able to manage your expectations. Thank you so much for bringing this to our attention. Please know Julia, at RepairCare we take allegations of staff being rude very seriously as they are held accountable for providing a high level of quality service we can stand behind. As such we have reviewed all correspondence you had with our company. Tarah and the technician spoke to you on Aug 14 and in the recording she clearly states that if we did anything to damage your fridge we would take full responsibility, that she would check with our senior technicians and get back to you. Our records show that you opened an email on Aug 16th @ 10:34pm EST from Tarah where she let you know that after speaking with several of our senior technicians that an old fridge like yours over time will build up moisture in the insulation because of a crack in the liner and once the repair took place it would freeze again which would push the liner further and further apart.

We did receive an email from you on the 21st stating "I know he did not hit or hurt the unit intentionally" and you asked us to come back because your icemaker is not working now. Julia, our records and recording show that the initial complaint for service was that the fridge/freezer and was not cooling. The technician changed the sensor in the fridge. The appointment was booked on Aug 11th and the visit took place on the 12th. Nothing was mentioned about the ice maker in the recording when booking the appointment or when the technician was in your home and there are no notes on file from the technician or office staff about the ice maker. Julia, We warranty our work for 90 days on both parts and labour for the initial complaint of the fridge/freezer not cooling. So if your fridge/freezer is not cooling within 90 days we return at no charge. As of now the fridge/freezer is still cooling. The ice maker not working is a separate issue and the technician declined repair as he did not want to he held responsible for anything else going wrong with your fridge. Unfortunately, we do not have another technician that goes your way that works on your particular brand of appliance. As such we felt it was only fair, professional and ethical, as we would not be returning to give you a full refund for the cost of the service call, diagnosis and repair fee. So we fixed your cooling issue for free. We are so sorry that this was not a satisfactory resolution for you and that we could not manage your expectations.

Best Regards,
RepairCare Team

Amazing! Thank you for your review and letting us know about your experience with our company JP. At RepairCare, customer service is at the forefront of all we do. We are a company that understands how difficult it is to run a home with a broken appliance. We want to be part of the solution not add to the problem. Providing fast efficent service is one of the ways in which we do that. Thank you for letting us know we are on the right track. We invite you to call us for all your appliance repair needs JP. Thank you for choosing RepairCare we appreciate your business.

Best Regards,
RepairCare Team

That's fantastic!! Thank you for your review and letting us know about your experience with our company. At RepairCare, we strive to be fair, professional and ethical at all times. Keeping customer service at the forefront of all we do and going above and beyond when we can. We are so pleased you experienced the extra efforts we go through to help with your appliance repair. We are a company that understand how frustrating and inconvenience it is to run a home without a working fridge. We want to be part of the solution not add to the problem. Thank you so much for letting us know we are on the right track. We invite you to call us of all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
Team RepairCare

Amazing. Thank you for your review and letting us know about your experience with our company. We are so pleased you experienced the RepairCare quality of service we stand behind and that the technician was amazing, professional, respectful and courteous. At RepairCare we go above and beyond when we can. Most companies if they give you a warranty for appliance repair will give you the industry standard of 30 days. We give you 90 days. Thank you for choosing RepairCare. We appreciate your business and we invite you to call us of all you appliance repair needs.

Best Regards,
Team RepairCare