Our Subzero fridge was on the fritz, and the freezer was completely out, It was an older unit but still in pretty good condition.
Steve came in and did a great job of getting it working, and said to wait 48 hours and the icemaker should start working.
We were happy with the service but a few hours after we noticed the front decorative panel of the fridge door was bubbled out.
When I emailed pictures the customer service person, Tarah called and was downright rude telling me this was not their problem and they would not pay for it!
She was abrasive and all but accused me of claiming they damaged something that was already there before they came.
I could only say the facts .. and the fact was the damage was NOT there before they worked on the fridge... but was thereafter they did.
I sent more pictures from different angles Tarah she said she would talk to some professionals and get back to me... I never heard back from her.
2 days later we saw more bubbling but this time on the freezer panel. At this point, we could only assume that it must have been due to moisture that was trapped under the panel and when the freezer unit started working it expanded and caused the bubbling. I emailed them to let them know this AND the fact that my Ice maker was not working yet so we needed to get a tech to come back out to help fix it
They emailed me back and said Steve was not comfortable coming back out ... and they would refund me the service call.
1) I gather they only have one repair person?
2) Their guarantee of $245 and we will come out as many times as it takes to fix it ... is not always the case
This was their response when I asked for another technician
"Noted your reply with thanks. we are sorry Julia we don't have other tech that work with your appliance brand.
I cannot confirm any of situation you describe to me as Andy dont feel thats possible. "
They said they would be refunding me my initial $245
... but my freezer still does not make ice...
** further addendum to my review**
I did go back and find an email from the 16th in my spam filter (I am glad she did respond) however it does not change the fact that I did tell the technician when he was on site that the Icemaker did not work -He got the freezer working and he a did say the ice maker should start working within 48 hours ... if not to give them a call and they would come out and it would not cost us any additional fees so it was acknowledged by the Technician