Repair Care

Appliance Repair
64 West Beaver Creek Richmond Hill ON L4B 1G5
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Appliance Repair
Repair Care
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91%

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Reviews by rating (past 12 months)
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Reviews for Repair Care

Average customer rating:
9.1 10 (468 reviews)

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Stu Taylor in Toronto
Stu Taylor in Toronto
0 reviews Ottawa, ON
10/10

Washing Machine repair

Appliance Repair review in Ottawa

Asked for assessment for repair/ replace. Had a technician to location on the same day, provided feedback and recommendation.

Excellent communication in advance, clarity on cost and timely information. Excellent work.

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Company Response

Wow!! Amazing. Thank you for your review and letting us know about your experience with our company, Stu. At RepairCare we understand how difficult it is to run a home with a broken appliance and want to be part of the solution not add to the problem. Providing fast, simple and stress-free service are ways in which we do that. We are very upfront about our pricing and make extensive efforts to keep our clients up to date at all times. Thank you for letting us know we are on the right track and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Private User
Private User
Private User reviews Calgary, AB
10/10

Samsung Frodge

Oshawa

I have used this company before. Great service. The technician was really friendly and knowledgeable. I really appreciated the followup from the office staff. I will definitely use you again and highly recommend.

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Company Response

Wow. Amazing! Thank you for your review and letting us know about your experience with our company and that you have used us before. At RepairCare, we want all our clients to feel like the valued client that they are by providing a high level of quality service we can stand behind. Service that is fast, efficient and friendly. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your major home appliance repair. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Fast, and good work

Ottawa

My 22 year old washing machine is running like a dream again, looking forward to the next 22 years.

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Company Response

Great!That's awesome. Thank you for your review and letting us know about your experience with our company. We are so pleased to hear that you received the RepairCare quality of service we stand behind. That the service was fast and that the technician did good work and we were able to revive your old machine. They don't make them like they use to. Thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repair needs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Wendi in Okotoks
Wendi in Okotoks
0 reviews Okotoks, AB
10/10

Igniter for KitchenAid gas oven

Gas Line Installation review in Okotoks

I just wanted to say thank you so much for your quick service. After speaking with you on Sunday, the part was delivered on Tuesday and we were able to get it installed and working Wednesday. After being told by every other place that it would be 6-8 weeks before I could get the part, you came through for me and to top it off, you were less expensive. Thank you, Thank you, Thank you!

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Company Response

Wow! Amazing! Thank you for letting us know about your experience with our company, Wendi. At RepairCare, we understand how stressful it is when you have a broken appliance in your home and want to be part of the solution not add to the problem. We are so pleased to hear that we were able to provide fast, efficient service that other places could not provide and at a lesser cost. At RepairCare, we strive to be fair, professional and ethical at all times. Going above and beyond when we can. Thank you for letting us know our hard work is paying off and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Rinchen
Rinchen
3 reviews Toronto, ON
10/10

Miele Dishwasher Repaired Yay

Appliance Repair review in Toronto

I used RepairCare for my Miele leaking issue and got it fixed on very same day visit. I got the same high level of quality service as before when I had my fridge fixed by them in summer. The office people were very friendly and helpful and the technician knew the problem right away and did the repair quickly.

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Company Response

Amazing! Thank you for you reviewing and letting us know your experience with our company as a return client, Rinchen. We are so pleased you received the RepairCare quality of service we strive so hard to provide and can stand behind. One that is fast, friendly and efficient. Thank you for your continued business, we truly appreciate it and invite you and your family and friends to call us for all your future major home appliance repair needs. Stay Safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Richard in Toronto
Richard in Toronto
1 review Vancouver, BC
10/10

Washer Fixed

Appliance Repair review in Vancouver

My faithful Whirlpool washing machine of 20 years stopped halfway through a cycle. No amount of tinkering and pleading helped.

I called Electrolux and arranged an appointment for the next afternoon. As promised, the technician (cleverly known as Eddie) showed up early with a bright, positive attitude. He asked a few questions, looked inside the misbehaving washer and saw the partially filled tub of dirty water.

Five minutes after leaving him to tackle the problem, he informed me that all would be well by replacing the "swinging door." (Filter related, I believe). The only concern was if he had the needed part in his van. The answer was yes, and he proceeded from there.

I'm completely satisfied with the service provided. Eddie was on time,
personable friendly and exuded confidence. As a result, I'd recommend Electrolux as a highly professional company that, at least when it comes to backed-up washing machines, impresses.

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Company Response

Fantastic! Thank you for your review and letting us know about your experience with our company and our technician, Richard. Andy, has been with our company for a long time and always has a positive attitude and bright smile and really takes to heart our company motto to be fair, professional and ethical at all times, going above and beyond when we can while keeping client care at the forefront of all we do and provide fast, efficient service that is friendly and stress-free to make you feel like the valued client that you are. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future major home appliance repairs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Private User
Private User
Private User reviews Toronto, ON
10/10

Washing machine repair

Appliance Repair review in Toronto

The follow up from the office was great. I was not able to go ahead with the repair in the end, for a personal reason, but will definitely contact this company when I can go ahead with it and for future work.

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Company Response

Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, we understand how stressful it is to have a broken appliance in your home and we want to be part of the solution, not add to the problem. Staying on top of the repair and providing updates throughout the process is one of the ways in which we do that. We want all our clients to feel valued and appreciated no matter how big or small the repair is. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and look forward to serving you in the future. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Graham
Graham
1 review Calgary, AB
10/10

Dishwasher Repair

Appliance Repair review in Calgary

Service technician did a great job repairing our dishwasher and even called back after he left.

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Company Response

Amazing! Thank you for your review and letting us know about your experience with our company, Graham. At RepairCare, customer service is at the forefront of all we do. We are a company that understands how difficult it is to run a home with a broken appliance. Providing fast, efficient friendly service is one of the ways in which we do that and we will go above and beyond when we can. Thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your major home appliance repairs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

gangapersaud1 in Oshawa
gangapersaud1 in Oshawa
1 review Oshawa, ON
10/10

Technician

Oshawa

I am very satisfied with their services. The technician was prompt on time he even came earlier than the appointment time waiting on my drive way. He was very mannerly and a pleasant person. I explained about the problem I'm having with the dryer and he immediately pulled out his tools and diagnosed the problem and he found the dryer switch was defective. Fortunately for us he had one in his truck and he installed it immediately. I was very impressed with the technician he is very knowledgeable and he knew exactly what to do. 

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Company Response

Awesome! Thank you for letting us know about your experience with our company, Ganga. We are so pleased you received the RepairCare quality of service that we stand behind. At RepairCare, we understand how stressful it is to have a broken appliance in your home and as such strive to provide a high level of quality service that is fast, friendly and efficient. Thank you for letting us know we are achieving our goals, Ganga. We invite you to call us for all your major home appliance repair needs. Thank you for choosing RepairCare. We appreciate your business. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

tpinos in Toronto
tpinos in Toronto
2 reviews Toronto, ON
2/10

Problem cancelling parts order

Toronto

Error code on Miele dishwasher. The serviceman appeared promptly and advised that two parts were needed - cost $245. He made a point of checking somewhere on his phone to make sure the parts were available and advised that they were and would be available in 5-7 days. On that basis we placed the service order and paid half the costs (about $250). A week later we got an email saying the parts were back ordered. I immediately cancelled the order (I bought a new dishwasher and had it installed the same day), and asked for a refund for what I had paid over and above the $120 service call fee. They said OK, but there is a 30% restocking fee. I said - how can you charge a restocking fee when there is no part to restock. After going back and forth, they relented and refunded everything I asked for. Moral of the story - do not place a service order until they confirm in writing that the parts are available, and do not agree to the restocking fee (which they admitted was really a cancellation fee).

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Company Response

Thank you for your review and letting us know about your experience with our company, Tim. Again, we thank you for letting us know how you feel. As we let you know, at RepairCare, we strive to be fair professional and ethical at all times. As such, full disclosure is provided prior to the service call and any part orders. Our booking confirmation email, which is sent immediately, automatically, right after the appointment is booked states that by accepting service you acknowledge that there is a restocking fee for all part order cancellations. We have confirmation that the email was opened on Oct 2nd. Service took place on Oct 3rd. Disclosure was also given on the payment receipt, which was sent immediately, automatically, after the payment was received on Oct 3rd. The part order cancellation request was made Oct 16th. 2 weeks later. We also let you know that the supplier charges us what they call a "restocking fee" when we cancel a part order, regardless if the part is shipped or not. We pass those costs on to the client, standard industry practice. Unfortunately, due to COVID, manufacturers and suppliers are not working at full capacity and parts are delayed. We have no control of when the parts are available to us or the information they provide. At RepairCare, we go above and beyond when we can. As a goodwill gesture, RepairCare waived the "restocking fee" and absorbed the costs incurred for cancelling your part order. We also let you know that because of you, we implemented the changes necessary to be clearer on the restocking fee and thanked you for helping us get better at what we do. We are sorry that you feel our efforts and goodwill merits a 2/10 rating and that we could not manage your expectations. Again, thank you for helping us get better at what we do, Tim. Stay safe!

Best Regards,
RepairCare Team
Don't Pull your hair, Call RepairCare!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Repair Care

Hello and welcome to Repair Care! Thank you for considering us for your appliance repair needs. As homeowners ourselves we know how stressful it can be when something we depend on isn't in working order. As such, we want to be part of the solution and not add to the problem. At RepairCare strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. We are committed to providing a high level of quality service we can stand behind. Thank you for choosing RepairCare. We appreciate your business.

We are proud of our mission statement:
We Strive to be: FAIR PROFESSIONAL & ETHICAL, Keeping CUSTOMER SERVICE at the forefront of all that we do! going ABOVE & BEYOND when we can. Sometimes we don’t get It RIGHT but we are committed to making It RIGHT!

CATEGORIES
Appliance Repair
SERVICES
1) Fridge Repair 2) Stove Repair 3) Oven Repair 4) Dishwasher Repair 5) Cooktop Repair 6) Microwave Repair 7) Washer Repair 8) Dryer Repair 9) Fridge Install 10) Stove Install 11)) Oven Install 12) Cooktop Install 13) Dishwasher Install 14) Microwave Install 15) Washer Install 16) Dryer Install
BRANDS
Repair Care services all major appliance brands and our vast knowledge of each one allows us to serve you better! We work with the following brands: Bosch, Electrolux, Fisher & Paykel, Frigidaire, KitchenAid, Kenmore, Magic Chef, Maytag, Miele, Sub Zero, Thermador, Viking, Westinghouse, Whirlpool, Wolf and more. Our dedication to appliance repair sets us apart. Our skilled technicians span over numerous brands and understand issues specific to each one. RepairCare know what it can be like to have an appliance on the fritz, but worry not because our team is on it! We come equipped with the parts we need for each appliance and appliance brand.
SPECIALITIES
RepairCare specializes in Fridge, Stove, Oven, Mixer, Dishwasher, Washer, Dryer, Appliance repairs regardless of make, model or style. We have a team of skilled technicians on standby ready to help you today. Our same day and emergency repair is outstanding. Repair Care technicians are easily able to determine and diagnose the cause of your appliance’s malfunction and eagerly await your call. Our vans are loaded and ready to go with all the parts you need for your major appliance. We specialize in all areas of your appliance repair needs. Many times, there are common, easy solutions to your appliance’s malfunction and our technicians are able to quickly fix the problem. Choose RepairCare to get the job done right!
WEBSITE
https://www.repaircare.ca/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Debit, Credit
LIABILITY INSURANCE
Yes
DIPLOMAS
G2 Gas Certificate
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$120
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 days on parts and labour
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