Repair Care

Appliance Repair
64 West Beaver Creek Richmond Hill ON L4B 1K4
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Reviews for Repair Care

Average customer rating:
9.1 10 (412 reviews)

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kendercole
kendercole
0 reviews Vancouver, BC
10/10

Fridge repair

Efficient, fast, friendly, knowledgeable, flexible. Taught me quite a bit about my fridge and freezer. Easy to talk to.

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Company Response

Awesome!Thank you for your review and letting us know about your experience with our company Kendercole. At RepairCare customer service is at the forefront of all we do. We want to be part of the solution not add to the problem. Being flexible and providing fast, efficient, friendly service is one of the ways in which we do that.Thank you for letting us know we are on the right track and are achieving our goals. We invite you to call us for all your major home appliance repair needs Kendercole and thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

kaspars
kaspars
0 reviews Calgary, AB
10/10

Repaired kitchenaid supurba refrigerator

Waterline and ice door both repaired after pulling out and cleaning vents- 16 year old frig all working again

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Company Response

Great! Thank you for your review Kaspars and letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service we stand behind. We are a company that understand how frustrating and inconvenience it is to run a home without a working fridge. We want to be part of the solution not add to the problem. Thank you so much for letting us know we are on the right track. We invite you to call us of all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
Team RepairCare

MBorsboom
MBorsboom
0 reviews Ottawa, ON
10/10

Appliance repair

Applisnce repair for over the range microwave hood fan. Quick answer to phone call and on-site repair. Good communication at every step.

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Company Response

Awesome! Thank you for your review and letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service we stand behind. At RepairCare customer service is at the forefront of all we do. We want to be part of the solution not add to the problem. Providing fast efficient service is one of the ways in which we do that. At the end of the day, if we can say we were fair, professional and ethical then we have done what we promised. Thank you for letting us know we are on the right track. We invite you to call us for all your appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Tenzin D.
Tenzin D.
0 reviews Toronto, ON
10/10

Fridge repair

They were on time and very efficient at their work. They also offered helpful suggestions. I’d definitely refer their service

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Company Response

Thanks Amazing. Thank you for your review Tenzin and letting us know about your experience with our company. We are so pleased you received the RepairCare quality of service we stand behind. At RepairCare, we are a company that understands how difficult it is to run a home with a broken appliance. We want to be part of the solution and not add to the problem. Providing service in a timely and efficient manner is one of the ways in which we try to do this. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Anonymous
Anonymous
1 review Parry Sound, ON
10/10

Great customer service

Extremely satisfied with the work and level of customer service we received! The person we dealt with listened to all of our concerns, talked us through what would happen, and kept us updated every step of the way. Staff were all friendly, professional, and what we found refreshing was that they dealt with us like we were people, not just a paycheque. Most importantly they finished everything promptly and in a way that surpassed our expectations. We have already spread the word to our family and friends, and will continue to do so!

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Company Response

Amazing. Thank you for letting us know about your experience with our company. We are so pleased you experienced the RepairCare quality of service we stand behind. Our mission statement is that at RepairCare, we strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. Thank you so much for letting us know we are achieving our goals. We invite you to call us for all your major home appliance repairs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

AMF-W
AMF-W
0 reviews Parry Sound, ON
10/10

Customer service

Fantastic service, they kept me up to date, friendly and easy to deal with! I am very happy with the service and would use RepairCare again.

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Company Response

Amazing! Thank you for your review and letting us know about your experience with our company. At RepairCare, customer service is at the forefront of all we do. As long as we are fair, professional and ethical at all times and we provide a level of quality service we can stand behind, that is friendly, we are easy to deal with and keep you informed, we have done what we promised. Thank you for letting us know we are on the right track. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

JBenben in White Rock
JBenben in White Rock
1 review White Rock, BC
1/10

Fix was good Customer Service was atrocious!

Our Subzero fridge was on the fritz, and the freezer was completely out, It was an older unit but still in pretty good condition.
Steve came in and did a great job of getting it working, and said to wait 48 hours and the icemaker should start working.

We were happy with the service but a few hours after we noticed the front decorative panel of the fridge door was bubbled out.
When I emailed pictures the customer service person, Tarah called and was downright rude telling me this was not their problem and they would not pay for it!

She was abrasive and all but accused me of claiming they damaged something that was already there before they came.
I could only say the facts .. and the fact was the damage was NOT there before they worked on the fridge... but was thereafter they did.

I sent more pictures from different angles Tarah she said she would talk to some professionals and get back to me... I never heard back from her.

2 days later we saw more bubbling but this time on the freezer panel. At this point, we could only assume that it must have been due to moisture that was trapped under the panel and when the freezer unit started working it expanded and caused the bubbling. I emailed them to let them know this AND the fact that my Ice maker was not working yet so we needed to get a tech to come back out to help fix it

They emailed me back and said Steve was not comfortable coming back out ... and they would refund me the service call.

1) I gather they only have one repair person?
2) Their guarantee of $245 and we will come out as many times as it takes to fix it ... is not always the case

This was their response when I asked for another technician

"Noted your reply with thanks. we are sorry Julia we don't have other tech that work with your appliance brand.
I cannot confirm any of situation you describe to me as Andy dont feel thats possible. "

They said they would be refunding me my initial $245
... but my freezer still does not make ice...

** further addendum to my review**
I did go back and find an email from the 16th in my spam filter (I am glad she did respond) however it does not change the fact that I did tell the technician when he was on site that the Icemaker did not work -He got the freezer working and he a did say the ice maker should start working within 48 hours ... if not to give them a call and they would come out and it would not cost us any additional fees so it was acknowledged by the Technician

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Company Response

Thank you for you review Julia and letting us know about your experience with our company. We are so sorry we were not able to manage your expectations. Thank you so much for bringing this to our attention. Please know Julia, at RepairCare we take allegations of staff being rude very seriously as they are held accountable for providing a high level of quality service we can stand behind. As such we have reviewed all correspondence you had with our company. Tarah and the technician spoke to you on Aug 14 and in the recording she clearly states that if we did anything to damage your fridge we would take full responsibility, that she would check with our senior technicians and get back to you. Our records show that you opened an email on Aug 16th @ 10:34pm EST from Tarah where she let you know that after speaking with several of our senior technicians that an old fridge like yours over time will build up moisture in the insulation because of a crack in the liner and once the repair took place it would freeze again which would push the liner further and further apart.

We did receive an email from you on the 21st stating "I know he did not hit or hurt the unit intentionally" and you asked us to come back because your icemaker is not working now. Julia, our records and recording show that the initial complaint for service was that the fridge/freezer and was not cooling. The technician changed the sensor in the fridge. The appointment was booked on Aug 11th and the visit took place on the 12th. Nothing was mentioned about the ice maker in the recording when booking the appointment or when the technician was in your home and there are no notes on file from the technician or office staff about the ice maker. Julia, We warranty our work for 90 days on both parts and labour for the initial complaint of the fridge/freezer not cooling. So if your fridge/freezer is not cooling within 90 days we return at no charge. As of now the fridge/freezer is still cooling. The ice maker not working is a separate issue and the technician declined repair as he did not want to he held responsible for anything else going wrong with your fridge. Unfortunately, we do not have another technician that goes your way that works on your particular brand of appliance. As such we felt it was only fair, professional and ethical, as we would not be returning to give you a full refund for the cost of the service call, diagnosis and repair fee. So we fixed your cooling issue for free. We are so sorry that this was not a satisfactory resolution for you and that we could not manage your expectations.

Best Regards,
RepairCare Team

J P.
J P.
0 reviews Surrey, BC
10/10

Clothes washer repair

Fast service with the technician able to quickly diagnose the problem, repair and be finished in less than one hour. Great job!

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Company Response

Amazing! Thank you for your review and letting us know about your experience with our company JP. At RepairCare, customer service is at the forefront of all we do. We are a company that understands how difficult it is to run a home with a broken appliance. We want to be part of the solution not add to the problem. Providing fast efficent service is one of the ways in which we do that. Thank you for letting us know we are on the right track. We invite you to call us for all your appliance repair needs JP. Thank you for choosing RepairCare we appreciate your business.

Best Regards,
RepairCare Team

newtonshop
newtonshop
0 reviews Toronto, ON
10/10

Appliance repair

Our fridge was leaking water. We called Repair Care and they sent a technician promptly to diagnose the problem. As it was an expensive replacement part they even sent out a senior technician to make sure it had been properly diagnosed. They were on constant communication and all the staff are friendly and efficient. We later found out that we were covered under warranty and they were understanding and helpful.

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Company Response

That's fantastic!! Thank you for your review and letting us know about your experience with our company. At RepairCare, we strive to be fair, professional and ethical at all times. Keeping customer service at the forefront of all we do and going above and beyond when we can. We are so pleased you experienced the extra efforts we go through to help with your appliance repair. We are a company that understand how frustrating and inconvenience it is to run a home without a working fridge. We want to be part of the solution not add to the problem. Thank you so much for letting us know we are on the right track. We invite you to call us of all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
Team RepairCare

mhduncan
mhduncan
0 reviews Vancouver, BC
10/10

Freezer problem

Came on time
Worked very well
Diagnosed the problem within a few minutes

Carried out repair

Educated me as to the problem

Also educated me as to what I do after the 48 hrs period of de-frost over

He was amazing , skilled , professional, respectful , courteous

Very different from last person 6 moths ago

Sorry you only have a 90 day guarantee

??? Why not a year

My issue happened six months ago , therefore no warranty for this job

That said , so very happy with your worker
He deserves a big raise , for great customer service

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Company Response

Amazing. Thank you for your review and letting us know about your experience with our company. We are so pleased you experienced the RepairCare quality of service we stand behind and that the technician was amazing, professional, respectful and courteous. At RepairCare we go above and beyond when we can. Most companies if they give you a warranty for appliance repair will give you the industry standard of 30 days. We give you 90 days. Thank you for choosing RepairCare. We appreciate your business and we invite you to call us of all you appliance repair needs.

Best Regards,
Team RepairCare

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Repair Care

Hello and welcome to Repair Care! Thank you for considering us for your appliance repair needs. As homeowners ourselves we know how stressful it can be when something we depend on isn't in working order. As such, we want to be part of the solution and not add to the problem. At RepairCare strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. We are committed to providing a high level of quality service we can stand behind. Thank you for choosing RepairCare. We appreciate your business.

We are proud of our mission statement:
We Strive to be: FAIR PROFESSIONAL & ETHICAL, Keeping CUSTOMER SERVICE at the forefront of all that we do! going ABOVE & BEYOND when we can. Sometimes we don’t get It RIGHT but we are committed to making It RIGHT!

CATEGORIES
Appliance Repair
SERVICES
1) Fridge Repair 2) Stove Repair 3) Oven Repair 4) Dishwasher Repair 5) Cooktop Repair 6) Microwave Repair 7) Washer Repair 8) Dryer Repair 9) Fridge Install 10) Stove Install 11)) Oven Install 12) Cooktop Install 13) Dishwasher Install 14) Microwave Install 15) Washer Install 16) Dryer Install
BRANDS
Repair Care services all major appliance brands and our vast knowledge of each one allows us to serve you better! We work with the following brands: Bosch, Electrolux, Fisher & Paykel, Frigidaire, KitchenAid, Kenmore, Magic Chef, Maytag, Miele, Sub Zero, Thermador, Viking, Westinghouse, Whirlpool, Wolf and more. Our dedication to appliance repair sets us apart. Our skilled technicians span over numerous brands and understand issues specific to each one. RepairCare know what it can be like to have an appliance on the fritz, but worry not because our team is on it! We come equipped with the parts we need for each appliance and appliance brand.
SPECIALITIES
RepairCare specializes in Fridge, Stove, Oven, Mixer, Dishwasher, Washer, Dryer, AC, Furnace and other major home appliance repairs regardless of make, model or style. We have a team of skilled technicians on standby ready to help you today. Our same day and emergency repair is outstanding. Repair Care technicians are easily able to determine and diagnose the cause of your appliance’s malfunction and eagerly await your call. Our vans are loaded and ready to go with all the parts you need for your major appliance. We specialize in all areas of your appliance repair needs. Many times, there are common, easy solutions to your appliance’s malfunction and our technicians are able to quickly fix the problem. Choose RepairCare to get the job done right!
WEBSITE
https://www.repaircare.ca/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
45
PAYMENT METHOD
Debit, Credit
LIABILITY INSURANCE
Yes
DIPLOMAS
G2 Gas Certificate
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$120
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 days on parts and labour
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