Made appointment to have my washer looked at, leaking water on the floor. Service guy could not make the appointment so rescheduled for next day, next day the service guy wanted to change time of house call. could not change time as we already planed for his visit.
Service technician came to the house kinda grumpy and found the door seal had a hole in it. after quoting me like $575.00 to fix the washer, he left the house to go find the seal.
Since we did not hear back from the repair technician for a week i called another local company and they came and replaced the seal the same day.
A week later we got a call from repair care, they had the seal and wanted to schedule a visit to install. i told Repair Care i already had the washer fixed. i explained to the guy on the phone what happened and on October 22, he opened a customer complaint on my behalf. never heard back on the customer complaint. not one word.
Then the calls and emails started, repair care did not follow up on the poor service or the open complaint, they wanted their 126.00 for the service call. if i did not pay, they would send it to collections which would have a negative impact on your credit score. i was not negating paying the service call of 126.00, i just wanted someone to attend to my complaint. the customer complaint was filed Oct 22 and as of Today Nov 4 not a single responce from Repair care other than pressure to pay the $126.00 service call fee.