Woodchuck Flooring

Floor Laying & Refinishing
161 Nugget Ave Toronto ON M1S 3B1
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Woodchuck Flooring

Average customer rating:
9.4 10 (105 reviews)

Sort by

Mayurthen in Scarborough
Mayurthen in Scarborough
0 reviews Toronto, ON
10/10

Vinyl Tile Flooring Installation at its Finest

Had to replace old carpet in the bedroom, bedroom closet and living room with vinyl tile. Additionally, needed to cover the current hallway tiling with the same vinyl tile selection. Very happy we chose Woodchuck Flooring to get this done for us, they don't disappoint! Supervisor Clinton delivered in the materials and kept us updated on the project details and timelines, while Zen did the installation work. It was a very well done project, perfect replacement and no issues with the flooring even one month after moving in. Appreciated how they kept true to their word on the timeline and have to thank Zen for the extra advice I asked regarding crown moulding (plaster rather than wood) which came in really handy a few weeks later. If you choose to go with Woodchuck Flooring you can't go wrong, bonus win if you get Clinton/Zen on the job!

Was this review helpful?
Company Response

Thank you for your review! We are so glad to hear you are happy with the product, the installation and the Woodchuck Flooring crew! We look forward to working with you on your next project.

Private User
Private User
Private User reviews Toronto, ON
10/10

New Maple floors

I hired Woodchuck to tear up my old maple floors and lay new wider strips and they did a great job. Quick, tidy and attention to detail. Very pleased. Recommended.

Was this review helpful?
Company Response

Thank you for choosing Woodchuck Flooring! It was a pleasure to work with you. Enjoy your new floors!

Private User
Private User
Private User reviews Toronto, ON
5/10

Flooring

I bought Torlys vinyl plank flooring from Woodchuck and had them install it in my condo, replacing the existing laminate flooring. The space they redid is around 500 sq ft, with 2 closets, a den and a general living room / dining room area.

The head of the crew of subcontractors left after one and a half hours, and didn't return until a half hour before the job was finished. The three people who remained did most of the work. From start to finish, it took them about 6 hours, including the removal of the existing flooring. I didn't understand how they could have finished so early until I saw their work.

They left a screw under a plank, causing it to gape at the edge. They left broken pieces of planking underneath the flooring in two other areas, causing bulging in the flooring. They dropped coloured glue from a transition piece onto the bedroom carpet, staining it. A door frame was broken. Most of the nails used to install the shoe molding protruded. There were significant holes (some 2 inches in length) in the drywall and in a bathroom door, and these were at eye level or above, not below where minor surface damage from the installation process might be expected.

The project manager said prior to installation the concrete floors had been levelled well. Vinyl planks were installed on top of 6 mil poly, as per Torlys' specifications. The completed floor is "crunchy" in multiple areas, sounding like paper is being crushed underneath when the floor is walked upon. I contacted the manufacturer, who said that there shouldn't be any sound coming from the floor. The installer says the floor should settle with time and not remain so noisy.

A month after the installation, the floor has grown quieter. The deficiencies noted above have been rectified, with the damaged bedroom carpet being replaced by Woodchuck. While the initial flooring installation was highly problematic, the post-installation repairs were done well. I thank Clinton and the other staff at Woodchuck for their follow-through and professionalism in ensuring customer satisfaction.

Review has 1 previous version
Was this review helpful?
Company Response

Thank you for taking the time to submit your review. Regretfully this project did not go as smoothly as it should have and for this we apologize. To the best of our knowledge all of the deficiencies you have brought to our attention have been corrected, including the complete replacement of your bedroom carpet.
We have taken your feedback seriously and have taken steps to ensure this experience is not repeated. We are committed to a very high standard of work, and hope to work with you again in the future.

Linda F.
Linda F.
2 reviews Toronto, ON
10/10

Refinished red oak floors on main level Kitchen dining room living room and hall

Woodchuck refinished my 25 year old
Red Oak floors. Nik and Harold did an amazing job. They sanded off an opaque pastel stain to reveal beautiful knot free wood underneath. When they applied the medium toned weathered oak stain, all the different colors and grain in the wood were revealed for an overall very mellow look. They also replaced my
quarter round with a really nice white primed shoe mould and were very careful not to scratch the baseboards, so that I won’t have to paint right away. I have to say the baseboards look way better now than what I had before. Clinton and Mike are very knowledgeable about flooring and I learned a lot about my floors just by talking to them, and they were
very patient during the stain selection process which is very important. I have already talked to Clinton about my next project which will probably be the stairs. I strongly recommend Woodchuck for a professional job.

Was this review helpful?
Company Response

Thank you for sharing your experience, we agree your floors turned out beautifully. Enjoy them, and we look forward to working with you again!

angheloni
angheloni
1 review Ajax, ON
10/10

Hardwood flooring

Fast, Efficient, great team! Workmanship was amazing. From start to finish it’s was seamless.
Thanks!

Was this review helpful?
Company Response

We are thrilled to hear your comments, thank you for sharing your experience!

Private User
Private User
Private User reviews Markham, ON
9/10

Wood flooring replaced carpet

They were recommended to me by a neighbour. Woodchuck Flooring gave straightforward, expert advice and helped with the floor choice. They were polite and professional. I would use them again without question.
Their contractors were also professional.

Thankyou

Was this review helpful?
Company Response

Thank you! Enjoy your new floors!

Cav from Brampton
Cav from Brampton
4 reviews Brampton, ON
10/10

Hardwood Flooring

We purchased our hardwood flooring from the team at woodchuck and have been thoroughly impressed with the results. We had an idea of what we were looking for, but with a little advice on the types available to us, we found a better finish for our floors. Pricing was competitive, service was excellent, and delivery was on time. Completely satisfied and would use them again.

Was this review helpful?
Company Response

Thank you for your great feedback! We look forward to assisting with your next flooring project!

Susan in Toronto
Susan in Toronto
1 review Toronto, ON
10/10

Basement Flooring

Woodchuck was an excellent company to work with. Their staff was thorough, helpful with suggestions, incredibly neat and tidy, friendly, and finished the work so quickly and professionally. Our basement is beautiful and we're so happy with the results.

I would not hesitate to recommend Woodchuck!

Was this review helpful?
Company Response

Thank you for your review, we appreciate hearing feedback from our clients!

10/10

Living room/dining room flooring

I visited the woodchuck flooring showroom in Scarboroughultiple times taking with me samples each time until we were confident in our choice. Woodchuck was very patient and provided tips and advice along the way.
Once we picked our flooring, it was in their warehouse within two weeks. We also decided to go with the matching airwoods vent - they had a floor vent made using the exact material of our floors. It was a perfect match.
Installation day was seemless, we prepped the space ourselves and the installers came and did their thing is less than a day. We are very happy with our new floors!

Was this review helpful?
Company Response

It was a pleasure to work with you, and we are so happy to hear that you are loving the new floors!

Barbara in Ajax
Barbara in Ajax
5 reviews Ajax, ON
10/10

Carpet replaced with Hardwood

We needed to install engineered hardwood on our basement landing and remove carpeting from our upstairs hallway and replace it with hardwood. Woodchuck did an excellent job of recommending flooring that would match our main floor hardwood which was no longer available. The installation of the new hardwood was flawless and completed on time. We are very happy with the end results and will definitely use them again for replacing our bedroom carpeting in the future. Highly recommend them.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you! We look forward to working with you again on the next phase of your flooring project!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Woodchuck Flooring

We want you to love your new floor. We promise if we wouldn’t use it in our home, we won’t sell it to you.

At Woodchuck Flooring we offer our clients 45+ years of expertise in the hardwood flooring industry. We offer a large showroom just off the 401 in Scarborough, where our expert sales team will help you choose new flooring to transform your space. Choose from solid hardwood, engineered, laminate, parquet or vinyl flooring. We deal with reputable manufacturers to ensure you will have a quality product, while respecting the budget. Our professional full service team is ready to assist should you choose to have us install your new floor, or refinish your existing floors.

Many of our clients call on us for their next flooring project…and then the next. As your family grows and changes, we want to work with you to keep your floors beautiful and functional.

CATEGORIES
Floor Laying & Refinishing, Floor Retailers, and Railings
PRODUCTS
Prefinished Hardwood Flooring, Unfinished Hardwood Flooring, Engineered Hardwood, Laminate, Parquet, Vinyl Flooring, Baseboard, Trim, Plywood, Stain, Finishing Products and Sundries
SERVICES
Full service showroom, free estimates, retail, wholesale, installation, refinishing
BRANDS
Mirage, Preverco, Kentwood, Armstrong, Goodfellow, Torlys, Lauzon, Satin Flooring, Sunca, Beaulieu, Bruce, Vintage, Mercier, Sheoga, Coswick, Revue Laminate
STYLES
We work with our supplier partners to ensure our showroom is a reflection of their best offerings. You will find classic choices as well as current trends in colour, wood species and unique finishes.
SPECIALITIES
Large showroom focused on quality, variety and value, detailed written estimates, installation, refinishing
WEBSITE
http://www.woodchuckflooring.com
YEAR ESTABLISHED
1970
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Visa, MC, and Interac
LICENSES
yes
MEMBERSHIPS
NWFA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year on labor, manufacturer's warranty on product
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.