Reviews

10/10

This was my first time using h&R. Furnace was locking. Also should say they did so on short notice to come in next morning after calling them on a Sunday. H & R came in and did a thorough inspection. I have to appreciate this because most technicians I hire just glance, move quickly through the inspection, and get out. H&R took the time to make sure they understood the problem. You can tell they live and breathe this stuff. When I see that, it builds trust. I won’t hesitate to use them again.

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Company Response

thank you for your time and review.
always here to help.

10/10

Consummate professional are the 2 words to describe Shawn. Did 2 properties with him, and he didn't miss a thing. He points out all issues big and small, then will provide reports and guidance or other advisement if you choose to engage. Answers all questions. His attention to detail probably comes from his engineering background. Solid and dependable. I can't recommend his services enough.

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Company Response

Thank-you for taking the time to leave a review to share your experiences. I was happy to help you. Let me know if you have any questions or if I can be of service in the future.

9/10

It was a dining room light fixture install (about 7-8 lbs). Needed some re-enforcement and a couple of other fixtures capped. Work completed in about an hour, and they were the first ones to respond. I have no issues to recommend them if speed and quality is what you need.

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Company Response

Thanks for review. Any other lighting or electrical work in the future I'd be happy to take on

10/10

At first, I had not seriously considered using cellulose as a solution, but Gary followed up and took the opportunity to provide his point of view after doing a very thorough investigation of the attic. He asked questions and assembled a recommendation. No other insulator who visited did this and it was impressive. He won me over and we went ahead. The staff showed up right on time. They were Tropical employees and not sub-contractors, very friendly, courteous and fast. Whole job done in 1.5 hrs for approximately 1000 sq feet. Showed me after photos when the job was done and walked me through the work completed. Images were then supplied next day. Temperatures up stairs on the hottest day of the year dropped by 4 degrees C. I was blown away. At night the temperatures for upstairs and down stairs are the same! This was the best money I ever invested into my home in years. I can’t recommend them enough.

1 of 1 people found this review helpful.
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Company Response

Hello and thank you so much for your thorough review of your experience with us! We're really happy you decided to go through with using cellulose insulation. It's is truly an excellent insulating product that is both high performing and cost efficient. You always get the benefit of choosing an environmentally sustainable product. Win-win for sure.
Hearing that you've noticed this direct change in the efficiency of your home is amazing!! Especially during this heat wave.
Thank you greatly for choosing Tropical Insulation. We appreciate your business.
Be well,
Team Tropical!

10/10

- Replaced 2 parts + labour - Came out as a follow up to work next day to correct and issue. These guys are fantastic. Truly dedicated and didn’t give up on our issue with our fridge. They’ll be by only call going forward for everything appliance.

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Company Response

Thank you very much for your review Oscar :). We are very happy that our team was able to assist you with the repair and resolve the issue with your fridge. We know how tough it can be not having an essential appliance that stores all your food and thankfully we were able to fix it within a reasonable time frame. If you have any other problems regarding your appliances we are simply a call away.

Have a great day,
Man With a Wrench team

10/10

This is a long overdue review, and I apologize to the company. I hired them in June/July. 2015 to paint wood trim and garage for a 2500-3000 sq ft house. They do a great job representing themselves and are very professional. My only criticism regarding this is I believe there is too much focus on their capabilities, and not enough time explaining the details of the contract. I don't need more than 15 min to assess their capabilities, but I certainly could use the 30 min discussion on what they promise to deliver, as there was a misunderstanding on my side on what some of the work items actually were in terms of effort. That said, Brian the owner was fair and balanced in his approach with me and we came to what I thought was a fair arrangement and a satisfied customer. I would hire them again definitely based on the work quality and the ability to reason and understand the work.

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Company Response

Hi Oscar, I really appreciate working with you and thanks so much for the honest feedback as it really helps us get better as a business. Please feel free to contact me if you have any questions and again, I really appreciate you taking the time to give us great feedback. Brian