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A And Y Plumbing, Drain And Waterproofing
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Reviews for A And Y Plumbing, Drain And Waterproofing

Average customer rating:
9.4 10 (62 reviews)

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Gene in Etobicoke
Gene in Etobicoke
6 reviews Toronto, ON

Hot water supply line leaking.

Called A & Y Plumbing, spoke to Alex about my plumbing issue which was a small leak under the bathroom vanity. Sent his plumber, arrived promptly and assessed the situation. Indicated he could not do anything because of the limited access and the vanity would have to be removed. I agreed and he said to call him back once it was ready and he didn't charge me for the service call. The next day it was ready, I called Alex and in no time the same plumber came back. He worked quickly and efficiently, had all the new parts that needed to be replaced, gave me helpful hints and advice on how to reinstall the counter, cleaned up and did a good job. Good communication between Alex and the office at all times. I can highly recommend A & Y and will definitely use them again. Thanks!

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Company Response

Hi, Thank you so much for your kind words. We really enjoyed working with you. Thank you so much for taking the time to write such a wonderful review. You can always count on us. All the best, A & Y Team

Ludmila in Toronto
Ludmila in Toronto
0 reviews Toronto, ON

Amassing work!

A & Y Plumbing installed a bathtub at our condo apartment. Everybody knows how is it difficult to do something at an apartment building. But Alex did the job very well. The price is very reasonable. Thank you very much guys!

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Company Response

Thank you so much for the kind words, it is our greatest pleasure to hear that we helped you out. We look forward to working with you, should the need arise. Thank you, A & Y Team.

1 review Toronto, ON

Consistently Great Service

A&Y plumbing have been our go-to plumbers since we moved to our current house 8 years ago. They've always been quick to send a plumber out and each plumber has been incredibly knowledgeable, professional and honest. We found a leak in our house over the holidays and are incredibly grateful to A&Y for coming out the day we called. Victor was able to find and stop the leak quickly. We are very thankful to A&Y for the fantastic service!

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Company Response

Hello! Thank you so much for your kind feedback and for your loyalty. We appreciate the work we do for you and we love serving you. Customers like you keep us going. Thank you so much, A & Y Team

Chantel -  South Riverdale
Chantel - South Riverdale
11 reviews Toronto, ON

Great work, great value and nice people

I've used A&Y before and have never been disappointed. I called them today and by end of day my new tap and drain assembly for my kitchen sink and new laundry cabinet were installed. Every person they've sent out has been fantastic. This time Troy was my guy and not only was he prompt, professional & competent, but just an all around great guy with amazing attention to detail. All this, and the price was incredibly fair especially compared to another quote for the same work which I fortunately turned down.

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Company Response

Hello, thank you so much for your kind words, they made us really happy. It was a pleasure to work with you. We will be happy to assist you in the future whenever you need our help. Thank you, A & Y Team

Private User
Private User
Private User reviews Toronto, ON

Plumbing service in our apartment

Guys from A And Y Plumbing are very professional and responsive. Viktor was extremely helpful and courteous. He fixed everything right away and also provide some instruction for further using. Thank you again! Highly recommend!

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The Sumaroo Home in Oshawa
The Sumaroo Home in Oshawa
2 reviews Toronto, ON

Showerhead Replacement

Alex was great to communicate with in advance of the showerhead installation. Victor was the person who came and completed the job. He was prompt, friendly and did a great job. We were impressed with the overall speed in which both Alex and Victor responded to the call. We would be happy to work with them again on future projects.

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Private User
Private User
Private User reviews Toronto, ON

Replacing all lines under my house

I was waiting for this moment to finish with the mess that I had at home with all the flood situation that I had 3 little kids no bathroom that works no floor mold terrible time .
I was talking to 4-5 plumber before I came across with Alex and it was a disaster , so hard to trust people you don’t really know what they are doing everyone treat you like stupid and telling you how they need to brake your house so it will be fixed in the right way , and then a good friend of mind told me about ay plumbing said that there is young guy supper nice that I think you should try him , so I listen to him and called him in the second I Hang up and signed contract in 5 minutes never felt so safe with service people the next day they already dig under my entire house in one day !!!
In two days the job was done without getting us outside the house without even filling that anything done quickly and so professional!!
I really recommend to use his service because it’s so hard to find people to trust !
Thanks so much for making my house livable again so quickly!!

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1 of 1 people found this review helpful.
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Company Response

Thank you so much for these kind words! We are really happy to hear that we were a great help to you. We enjoyed doing this project for you and we had a great time. We are available any time for you for any future services. Regards, A & Y Team.

PH4R40H in Manotick
PH4R40H in Manotick
1 review Ottawa, ON

I love that company

Every year, I call a plumber to defrost my pipes. In the cold weather my pipes freeze and the plumbers help me. But this year, I called A and Y Plumbing and they explained to me why this happens so often. They explained that my pipes are located very close to the exterior wall and covered with drywall. They suggested to relocate my pipes and keep them exposed on the inside. It was a very smart solution and they did a great job and very professionally so that the pipes are not so noticeable in my basement. I will use their services again and I highly recommend them

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victor in North York
victor in North York
1 review Toronto, ON

Sanitary Drain line repair

We had backing up sewage in the basement, so we called A & Y Plumbing on a recommendation. They came and found that the problem was a clogged main drain. They brought a big snake machine and snaked my drain line and managed to clear the blockage. They suggested to do a camera inspection to check the drain to see why it was clogged. They showed me that the cause of the blockage was shifted pipes. The problem was outside of my house on the front yard. They came up with a great plan to change that section of the pipe and fixing and excavating 10 feet deep but they had to dig by hand using a jackhammer because the soil was very frozen and it was neater to dig by hand as they didn't want to ruin my garden and the excavator would be too messy and would ruin my garden. It took them 2 days to finish the job as it was so tedious but they were very hardworking. They also cut a portion of pipe and changed it to a plastic one and made an access to the main drain. They placed a camera further to the city side and saw there are roots there but now the city has an easier access to it to clean the roots. They explained each step of the job to us and we were very informed on the job. It was a very nice and clean job. Keep on going, guys! You rock!

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Z in Woodbridge
Z in Woodbridge
19 reviews Vaughan, ON

Whirlpool tub install

*** Response to A & Y Plumbing's response
- blaming the customer and the bathtub company without taking any responsibility, is not the correct approach
- saying that it was "impossible" to notice the defect before installing the tub, is ridiculous
- I noticed the defect, and spoke to Alex on the phone about it prior to installation. I asked him to write it on the work order to investigate
- I talked to the plumber about this, and asked him to check it
- He felt it was ok, despite the fact that there was a port open to the air, outside the tub, leading to a connected water jet!
- He insisted that he was an expert and insisted that there was nothing wrong with the tub, instead of investigating
- He was wrong

I read the reviews about this company and they looked pretty good. I'm sure they are fine for small repairs and installing faucets.

I had a similar experience, to another recent review, about a bathroom upgrade.

I was left with a flooded house, multiple giant holes in the ceiling, and scratched walls on my freshly painted hallway.

The company wanted to charge me extra for finding the leak, that in the process of finding, destroyed my ceiling.

Let's get to the beginning of the story:

I ordered a whirlpool tub from Costco, which was delivered to my home.

I inspected this tub, and decided to call a plumber to do the installation, because I was not qualified to do it myself.

I noticed a pipe on the hot tub, which led out from one of the jets, was open, while all the other ones were closed. I asked Alex, the person who answered the phone from the plumbing company, to please make a note on the work order of this concern, and to have the plumber verify if this is okay. he told me that it's not necessary to make a note of it, because the plumber is a professional, and he would notice any problems.

I should have canceled at that point, because ignoring customer concerns is not good practice.

The reviews were pretty good on this company and I decided to go ahead because I trusted them.

I was not home when they showed up, because they were late. I did call the plumber and ask him to please inspect that pipe. He assured me that he would.

A few hours later I came home to double-check his progress, and to remind him about inspecting the tub. I saw that as he had moved the bathtub up the stairs, he had done a lot of scratches along my walls which were freshly painted just a few months before. I had spent more than $500 to paint that hallway. In a short time, he had made a brand new paint job look like garbage.

Things were not looking good. But I did see that the bathtub was in place. The plumber assured me that everything was inspected.

I left and let him finish his work. I came back later and he was ready to go.

After he left, I finished the faucet plumbing, and tested the tub. my wife was downstairs and started yelling about the tub leaking.

I quickly drained it all, and called Alex.

I had to wait until they came back a day or two later, to check it. Instead of quickly checking, the plumber kept the water running forever, causing a huge flood in the ceiling, and then he felt that he had to cut open two giant holes in my textured ceiling of the living room.

After causing several thousand dollars in damage, Alex called me from their head office, stating that I owed them more money for the inspection.

Eventually we found that the cause of the leak, was the same pipe that I was initially concerned about and asked him several times to inspect.

Alex wanted $200 extra, and meanwhile I wanted them to pay for the damages.

I didn't really want to get into a big argument. I told him I would hold back any payment until damages could be assessed.

The living room ceiling is still not fixed. I did not pursue him for damages. The blame is somewhat on the manufacturer of the tub. And that's why I didn't give a zero rating.

They got paid $500 for their work, plus taxes, minus $50 for a can of paint.

I lost thousands of dollars in damages.

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Company Response

Thank you for the feed back. Just to point out, the work was done two years and one month ago before the review was posted and until then we were not aware about this until the review was posted. The last time the customer contacted us was in October 18, 2016 and informed us that that the manufacturing company will compensate for the costs. We learned these concerns only from the review.

As you can read from the customer's review: the leak was caused by a manufacturer defect which was identified by us when we conducted the leak investigation. It was determined that the leak was the result of a manufacturer defect in the area of the jet tubing. This kind of manufacturer defect can be detected visually very rarely since the right layout of the tubing is determined by the manufacturing company specialists and it is pretested after the assembly of the unit in the factory. This is why, it could not be detected visually by us, but only when the whirlpool starts working, the leak may appear.

N.B: We did this work in September of 2016.
We need to mention the bathtub was very heavy and when they carried it, they accidentally scratched the wall. We recognize this was our fault and we changed our policies from 2016. From then on, if the bathtub is very heavy, we ask the customer to invite movers to bring it upstairs. This is more safe and will protect their properties. As for this case, we asked the customer how much to compensate for the wall and the customer said: $50. In the review, the customer said he spent more money to paint the hallway, but we asked if we should pay more and he said $50 is good. We sincerely apologize for this inconvenience and we have been more careful since then on. If the bathtub is really heavy, we advise the customer to bring in movers.

To recap: before installing the whirlpool, we visually checked the tub for damages. This is our regular procedure which we do every time before any installations. It is a necessary part of the installation. We did not find any visual damages that would prevent us from doing the installation.
Shortly after the installation, the customer called us about a leak and we scheduled an appointment.​ We do not know why it was 2 days later, because more than 2 years have passed and we cannot recollect this. Usually we come on the same day or the day after if the customer wants us to check something. On this visit we needed to conduct an investigation in order to find the source of the leak. For this, a standard procedure for water leaks was conducted. A water test was conducted and no leaks were detected from upstairs. The only way to determine the source of the leak was to open the ceiling. He opened it with the customer's permission. Prior to the investigation, as was discussed with the customer, if the leak was found to be a result of our work then we would take full responsibility for the ceiling and further plumbing repairs. With the customer's permission, the ceiling was opened. During the investigation, the plumber identified that there were no problems with our drain and water connections and we ruled out this possibility. The only possibility left was a manufacturer defect which was confirmed later on. To emphasize again, prior to the installation a visual assessment for damages on the whirlpool was done by us. At the end it was found out that the leak was caused by a manufacturer defect on the jet tubing. At the point of visual inspection, such a defect could not be identified by us visually. In no case it could have been seen visually by us. Again, when we did the visual inspection, we did not find any visual damages that would prevent us from doing the installation. Besides, it was tested by manufacturer assemblers prior to being bought by the customer. After the investigation, I spoke to the customer and he told us to send him an invoice for the leak investigation, which we did.

Some further highlights: in a few weeks we contacted him to ask if he contacted the manufacturing company. In the middle of October the customer sent us a message that the manufacturing company agreed to cover his costs including our invoice and he would pay us. Please note that this was after a month that the service was completed. After that we did not hear from the customer about any concerns and references to any damages mentioned in the review, nor that he is connecting anything at all back to our work. During this time, the customer did not reach us with any concerns or questions or issues. The last time we heard from him was in October 16, 2016 when he told us about him contacting the manufacturer company of the whirlpool and that the company will pay his costs. So we didn't hear from the customer at all during all of this time until the review was posted - it was posted 3 months ago.

We built our reputation over the years. We worked hard all of this time to make sure that the customers are happy with our work and to provide them with the best work that we can do. We pay attention to all their concerns and return calls right away when they want to check or recheck something as well as accommodate their needs in any potential situation. We always get back to our customers and clarify/address any concerns in a prompt manner. This review took us by surprise but we will take this experience to grow further while taking in mind this experience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A And Y Plumbing, Drain And Waterproofing

Plumbing, Drain and Waterproofing Professionals

*Residential and commercial plumbing repairs replacements
and installations
*Cleaning, maintenance, and repair of drainage systems

-CCTV camera inspections
-Removing roots from drain pipes
-Drain power flushing

*Internal and external waterproofing
*Window wells - repairs and installations
*Weeping tile systems repairs and installations
*Sump pump repairs and installations

~Basement underpinning
~Basement lowering
~Basement walk out and entrance
~Bench footing

We are fully licensed and insured with WSIB coverage.
We are also an accredited company under the Better Business Bureau (BBB).

* Same day appointments
* 100% satisfaction guarantee policy
* We have a plumber on call at all times
* Emergency calls within 1 to 1.5 hours
* Free consultation and estimates
* Competitive and negotiable prices

Call us at: 416-835-7986
Or visit: http://www.AYplumbing.ca
Email: mail@AYPlumbing.ca

Drain Services, Plumbing, and Waterproofing
plumbing & contracting: services, waterproofing/drain
Warrenty offered for most services and projects
cash, check, credit card
Master Plumber License, Toronto Municipal License
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.