We have an outdoor faucet and every couple of years the PVC pipe splits. I reached out to Drain Care last night and Danny called me back right away. Was quick to response, I sent him a picture of the pipe, it was literally a 5 minute job. He booked a time right away and confirmed the next morning.
Danny called again and when he was 30 minutes out, very courteous and punctual. He even fixed the faucet as it was away from the wall and first person to do that without asking. We have had this pipe fixed several times and he took the time to do it of his own accord.
He even removed a hose piece that was stuck to the reel! Was very impressed and went about and beyond.