So glad I found this company. They were actually the 2nd company I called. The first company I had the misfortune of working with was a complete fraud. Man With A Wrench was great to work with right from the start. The owner Alex called me and did a Zoom video conference call with me to remotely diagnose my fridge. He was very detailed and very customer service oriented right from the start ( a complete 180 from the last company I dealt with ). Alex explained how this was a common problem with my fridge and offered ways he could fix it. Today the technician Jason came out and serviced my fridge, cleaned the parts that were causing the issue and did a service on the fridge. The last company tried to rip me off for 600.00 telling me I needed all kinds of parts. Man With A Wrench was honest and professional to work with and I would recommend anyone give them a try. I agree with the other homestars users - this was a great company to work with. Great work guys, thank-you for your help.

My fridge had been leaking for a week and I could not find the source. I’m looking for an appliance repair person on Homestars I found Man with a Wrench. Other than the high star rating what impressed me was that they were dealing with covid 19 by doing zoom appointments to diagnose issues. What a great idea! I made an appointment for the next day and had a detailed discussion with Alex who had spent 45 minutes looking at the manual for my brand and model of fridge. It turned out that my appliance had a blockage so I opted to have their representative come the next day. He was quick and importantly wore a mask and gloves. My fridge has been perfect!

Dishwasher was leaking all over the floor. Booked an online appointment with Man With a Wrench. They were able to determine what needed to be replaced within two minutes, and followed up with an email with videos on how to do it and with the link to buy the replacement part.

To be clear, they were willing to do it if needed, but the remote support was honestly incredible. I wouldn't hesitate to use their services.

I submitted a Request for Quote on HomeStars to repair my fridge/freezer and received responses from 5 service providers. I included model number, photo and exact problem.

The response from "Man with a Wrench" was prompt, detailed and professional. They wrote me the solution with a fixed labour cost. And let me tell you I ask HARD questions before hiring contractors. They did not give up answering my questions and provided me a copy of their insurance. The other 4 service providers wrote me that we need to come and see what is the problem which costs me X$ and then actual repair is extra. They were not willing to provide insurance or details.

It was clear to me that "Man With a Wrench" is professional and experienced and I decided to go with them. The admin team were super responsive to book an appointment and technician was on time, polite, fast, fun to talk to and smart. He exactly knew what to do and provided tones of recommendations on maintenance. Finally, I like their 3 months warranty. This is another evidence that they know what they are doing and stand behind their service.

I typically don't write reviews, but they deserve 10 stars and I will use them again. Excellent customer service!

AMAZING SERVICE!!!! They really care about their customers! If I ever need Appliance service again , Man With A Wrench will be my first and only call! THANK YOU SO MUCH for your professional service!

Was offered a Virtual appliance repair quote to look a fridge repair and took it.
I spoke to Alex who was able to let me know what the problem was and if it was even worth fixing. Since the fridge was older (20 +) it wasn't. It took about 15-20 mins as we talked about other issues. Thank you it was fast and saved time.

Alex was able to diagnose the issue over a video call. The washing machine needed to be replaced. Saved us a lot of money and time on further repairs. Gave me confidence on how best to remedy the situation. Was very friendly, trustworthy and helpful. Also made recommendations to help with purchasing a new unit. All at no cost. Thanks so much for all your help Alex. I'll definitely reach out to you again when my next appliance fails (hopefully not too soon).

They were kind enough to do a virtual assessment for me and let me know that i could fix the stove myself. They gave me great instructions and I managed to do it myself! Honest and helpful!

Top-tier work by the guys. We had a leak issue with a basement sink at our office - requested an online quote via Zoom (due to COVID-19), they were friendly, communicative and were able to setup an appointment within two business days. The day of the repair, they were on-time, super-friendly, detailed in their communications and resolved the issue with high quality work, on-time, and on budget. Top-tier, would recommend to anyone!