Thanks a lot to Alex for your outstanding work.
I had a few techs come to my house and all of them were less than helpful. Apparently my washing machine was beyond repair and I had to get a new one.
A friend suggested I call Alex, and we made a appointment for the next day. He gave me all of my options and made me decision easy. Alex is an amazing technician and I was very happy with his service!!

Stay away from this company! Needed our Miele dishwasher repaired. Provided the serial and model number as well as the error, hoping this would mean they would come prepared with the part we needed. The technician diagnosed the problem as the gasket being worn, but he didn't have the part in his truck. We were charged $150 for labour plus cost for parts - $330 - which they were going to order in for us. Didn't hear from them for approx 2 weeks. When I tried calling during this time, no one answered the phone. Finally reached them only to be told that Purolator lost the parts being shipped/they were delivered to a convenience store and they were going to let me know...when? Ordered the parts again, technician came back and put them in. The next morning, the dishwasher was still broken, same error. The owner calls to talk about the purolator mix up, wants to talk about all the steps involved in fixing a dishwasher and then says he will give me a discount on the labor for the 3rd visit. I mentioned to him that the first technician informed me that their policy is free labor if there is a problem with the service within 3 months. He backed off when I reminded him of his policy. A different technician comes (I appreciated them sending their 'best' guy) puts in the new part (a relay) and charges us on the spot like the other technician for $62.00 (cost of the part).
I just got a voicemail from his accounting person stating that we owe another $240.00. I am baffled. Try to call but no answer so far. Will try again shortly...

I used Man with a Wrench for a virtual diagnostic when my dishwasher broke. This is an amazing, free service. The technician (Alex) called me on Zoom and spent close to an hour running tests to determine the issues with my Miele dishwasher. He was extremely knowledgeable, identified the issues, took the time to discuss options, and was not trying to push unnecessary repairs on me. I would definitely use their services for any other appliance repairs, and would highly recommend them.

Alex is an absolute legend!

My Miele dishwasher returned an F11 error and was not draining properly. The error is well documented on YouTube and seems to have a fairly simple solution but after watching several videos and trying to fix it myself, the error kept returning.

Enter Alex - I scheduled a virtual diagnostic call w/ him for the next day (which was wayyy too easy to do). We jumped on a WhatsApp video chat and within minutes of taking the necessary diagnostic steps, he identified the issue and walked me through the remedial process.

Problem fixed within a 10 minute video chat and I saved a decent amount of cash that any other service found on google would've charged me.

Do not call anyone else. Call Alex!

Thank you again buddy and all the best!

Dishwasher was leaking. Archie came out and couldn't find the source of the leak but tightened a water valve. He fixed fridge door and told me to take photos/video if the leaking continued. It continued and I sent a photo to which Archie determined that a valve required replacing. He came promptly and completed the service. I had some questions as to how the invoice was organized (parts versus service vs labour). Christina from the office responded quickly and clarified the queries.
I am very pleased with this service (both the technician and the office staff).

Josh responded quickly to our service request to diagnose an issue. He arrived right on time, was courteous, very organized and clean. He provided the right information to deal with the issue.

My dishwasher was not working and man with a wrench sent someone out right away. Demitri noticed the dishwasher was not secured and that the latch was not engaging. He fixed it in minutes. The latch came loose again and I called him and he came right back and modified the latch so it would hold. I would use them again.

Man with a Wrench is an incredible service! Friendly, swift, and most impressive is that their technicians really know what they're doing. They found the problem with my new, still under guarantee Miele refrigerator when the Miele technicians (2 called for this problem) did not know what to do and recommended that the ice build up was normal, and so was the moisture accumulation as well as the buzzing sound that was driving us crazy. Luckily I called Man with a Wrench, who fixed the noise problem and diagnosed the rest as a problem with the Sealed System (whatever that means) and if it can't be repaired, then Miele should replace the fridge because it is definitely defective. So now I have to get Miele here to do that - unfortunately Man with a Wrench doesn't do this work, because I much prefer dealing with them than Miele itself!! Monica

I hired them after reading their reviews on Homestars and I'm so pleased I did. A tech arrived promptly and diagnosed the problem quickly and efficiently. It was a clogged water line.

A lot has been said about deceit in the industry - the tech could have very easily said a part was needed and bill accordingly. After all how am I supposed to know? Not with "Man with a Wrench". They are most definitely my new 'go to' for appliance, HVAC, service and installation.
They're trustworthy, professional and very quick to service. I highly recommend!

Recently we had problems with the ignition on our Miele gas range and were referred to Man With A Wrench. We had excellent helpful service from the first phone call, when the team member was very concerned to provide help even though we are located significantly north of Toronto. The technician who came was careful, thorough, courteous and efficient. We really appreciated his very professional help, including respecting Covid protocols. We would definitely use this company again.