The Monitoring Center

Alarm Systems
2150 Winston Park Drive, Unit 17 Oakville ON L6H 5V1
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Alarm Systems
The Monitoring Center
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91%

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Reviews by rating (past 12 months)
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Reviews for The Monitoring Center

Average customer rating:
9.2 10 (288 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Alarm system installation

Tech came out promptly to give me an estimate to improve our alarm system. In fact we decided to buy a new one. We are pleased with our new system. Quality customer service and efficiency, they know what they are doing!!!

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your positive feedback. Welcome on board!! We look forward to servicing your security needs.

Private User
Private User
Private User reviews Caledon, ON
10/10

EXCELLENT

I changed from a small local monitoring centre to The Monitoring Centre. I was a bit nervous going to a large company from our local guy which we knew. I can’t say enough about their service. In the first few months they added a moisture meter in our basement. We were away and got the call.. we had moisture. Rained over 2 inches and sump pump couldn’t keep up. We had someone come in and resolve our issue but if we hadn’t changed we would have had thousands in damage. When they call. Always polite and efficient. Must mention the installer was very pleasant as well. Best choice we could have made and they are EXCELLENT!

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Julia
Julia
4 reviews Vancouver, BC
10/10

My alarm

Fantastic job! The tech.guy arrived really fast and installed the alarm device I bought as soon as possible but reliable at the same time. I was really impressed by the level of professionalism. He also answered all my questions!

1 of 1 people found this review helpful.
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PT.George in Toronto
PT.George in Toronto
0 reviews Toronto, ON
10/10

PROPER INSTLLATION WITH DETAILED INFORMATION

We were shopping around to get new security system for our house and we were confused who to select as we had bad experience before but after reading their reviews and website we decided to go with them they really performed professional installation with complete detailed information which we never had it before it really good to have business with those who are qualified and at least keep good behavior technician we really like TMC services and on-time response thank you so much.

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Company Response

You are most welcome!! Thank you, we appreciate your positive commentary and your business!! We hope to be servicing your security needs for years to come.

Private User
Private User
Private User reviews Toronto, ON
2/10

buyer beware

just got a call from the monitoring center to tell me the battery in the panel was low. i was then transferred to someone who said their name was mariam. i found her to be extremely unhelpful, rude and unpleasant. i presumed they would set up an appointment to change the battery but no, this was not to be. she told me i can google where to get a new battery. when i asked to speak to a supervisor she said she was the supervisor and there was no one there higher up at the time that i could speak with. full service 24 / 7 ? how do they figure that? + attitude to boot ! in the past i have had 2 motion sensors from them fail ( according to the installer ) unusually soon. buyer beware ! my opinion.

2 of 2 people found this review helpful.
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Company Response

We do apologize. Our Service Manager will contact you today in order to remedy your battery situation ... we are full service and will arrange for one of our technicians to replace your battery. TMC has zero tolerance for unprofessional behaviour and the operator in question will be disciplined accordingly. We would also like to take this opportunity to thank you ... without you bringing this incident to light we would have no knowledge of its' occurrence. We hope this meets with your approval. We do appreciate your business. You can also contact me directly, Mirella, Sales Manager ... 1-866-247-4999. Again, our sincerest apologies

Kanta Mistry in Mississauga
Kanta Mistry in Mississauga
1 review Mississauga, ON
10/10

Great Service at a Great Price

We recently Switced to TMC should have done long time ago. Technician name Ron was very professional and very effective in everything with out problem.We did a lot of research on Alabama companies, we thought TMC is the best.
We are very happy customer of TMC
We will recommend to our friends
Kanta Mistry

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Company Response

Thank you Kanta for your positive feedback ... we look forward to servicing your security needs.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great to deal with and great value

The cheapest monitoring you will find. Great customer service. The tech that came to our home knew everything and explained. I would highly recommend monitoring centre to every home and business.

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Company Response

Thank you!! We appreciate your positive commentary and your business!

Patrick in Mississauga
Patrick in Mississauga
0 reviews Mississauga, ON
10/10

Home security

TMC responded promptly to my service request. Technicians were professional and completed the job quickly. As well they were knowledgeable able to provide all information regarding use of the system.

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Company Response

Thank you Patrick ... we look forward to servicing your security needs and appreciate your positive feedback!!

Kirit in Toronto
Kirit in Toronto
0 reviews Toronto, ON
10/10

Excellent home monitoring service

Service is satisfactory, good installation and pleased with the system. overall a good subscription. From my first inquiry right up to the appointment all went seamless. We recommend this product.

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Company Response

Thank you Kirit!!

MJC in Oakville
MJC in Oakville
1 review Oakville, ON
10/10

Great service at a great price!

My mother recently switched to TMC ...not sure why we waited so long? The service and people are very knowledgeable and their pricing model is best in class. It's early in the relationship but I'm looking forward to a lasting relationship and yes I would recommend them to friends and family.

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Company Response

Thank you so much for your positive feedback!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Monitoring Center

Welcome to The Monitoring Center. We offer Affordable ... Dependable ... Full Service Alarm Monitoring 24/7 for ONLY $9.99/mo ... 6 Month FREE Sign Up Bonus. ULC Listed and CSAA 5 Diamond Rated Alarm Monitoring Facility.

CATEGORIES
Alarm Systems
PRODUCTS
We can provide a wide range of alarm products to suit your security needs: *** Portable Panic/Medical Alert Devices Carbon Monoxide & Smoke Detectors Door & Window Contacts Glass Break & Motion Detectors Temperature & Flood Sensors Hold Up Buttons & Remote Keyfobs Wireless Receiver & Sirens Upgrade Kits And More
WEBSITE
http://www.themonitoringcenter.com
YEAR ESTABLISHED
1998
LICENSES
CANASA Membership ... ULC Certification
MEMBERSHIPS
BBB
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.