I contacted The Monitoring Center sales and technical departments in April 2022 to discuss an upgrade to my 27-year-old residential security system. The hard-wired sensors were to remain intact but the other components of the system needed to be replaced with newer hardware with additional features. The Monitoring Center personnel took the time to answer all my questions and to provide me with helpful suggestions. On 19-May-2022, a Monitoring Center technician arrived at my residence and completed the upgrade in three hours. His work was professional and of high quality. He gave me instruction in the use of the new system. He also delivered all hardware documentation to me, as requested. The new security system has been successfully in operation to date (22-Dec-2022) with no problems. I am very happy with it and with the monitoring service provided by The Monitoring Center.
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- Company Response
Thank you so much for your stellar review ... we hope to continue servicing your security needs!!